Value Proposition canvas- Customer needs and pains
Reset password link expired
1. Reset password link expired
Follow these steps to get updated link
Identify your login
type
Resend the password
reset link
Still received an
expired link? Ensure
that you are checking
the latest email
Issue still persist?
Raise a ticket
2. Identify your login type
Type 1
If you use Paytm Login button
Type 2
If you use Log In button
3. Steps to reset password
for login type 1
(if you use ‘Paytm Login’ button)
4. Resetting your seller panel password (1/3)
Click on ‘Paytm Login’
Follow these steps to reset your password-
Click on ‘Forgot Password’
5. Call on the given number and press 1, you will receive
the password reset link via SMS
Ensure you call using the registered mobile number
Sellers who use their mobile number to login Sellers who use their email ID to login
Click on ‘click here’ and follow the next steps
Resetting your seller panel password (2/3)
6. Enter you registered email id here
Ensure there are no spelling errors
Click on “Send reset password link”
Reset Password link will be sent to your email ID
from care@paytm.com
Resetting your seller panel password (3/3)
7. Steps to reset password
for login type 2
(if you use ‘Log In’ button)
8. Follow these steps to reset your password-
Click on ‘Forget Password’
Resetting your seller panel password
Enter your registered email Id and click on Submit
Ensure there are no spelling errors
Reset Password link will be sent to your email ID from
noreply@paytm.com
9. All the password reset emails have the same subject line, ensure that you check the latest email to reset
the password
Check the latest email