This document provides instructions for logging into a seller panel, an overview of the dashboard and support features, and how to raise queries. It discusses: 1. How to log into the seller panel by going to the website, entering your email and password, and signing in. 2. The main features of the seller panel like orders, catalogue, payments, returns, and loans. 3. What the dashboard shows including orders, sales, top products, cancellations, shipments, payments, and out of stock items. 4. How to raise a query by choosing a category and submitting a ticket, and best practices for support like providing order details and raising one issue per ticket.

1. Know your seller panel -I
In this module we will discuss :-
1. How to log in seller panel?
2. How seller Panel looks?
3. What is Dashboard?
4. How to raise a query from support tab?

2. Its preferred to use Google chrome browser to log in into Paytm Mall seller panel
Type in
seller.paytmmall.com
without using http or
www
Click on Log in
How to log into seller panel ?
1.
2.
2
1

3. Pop up window will open here, you will write your email id and generate password
Enter your registered
email address
Click on sign in
How to log into seller panel ?
3.
4.
3
4
Note– If you are a first time user you will receive a verification mail on your registered email id.

4. Enter your password
Click on Sign in
How to log into seller panel ?
5.
6.
5
6

5. What are the features of seller panel?
This is the interface of seller panel where you can see various navigation tabs. When you
login, you will see the orders tab by default
•Dashboard- Helps you
in viewing your
performance
•Orders- Processing
and cancellation of
orders will be done here
•Catalogue- Editing
your catalogue or adding
new products will be
done here
•Payments : Track your
payments here

6. •Returns -You will
manage your returns
here
•Loans- You can apply
for loan here
•File center- View all
the reports you have
downloaded or uploaded
What are the features of seller panel?

7. You can track your performance on Paytm Mall on the dashboard
Click on Dashboard
View number of orders
which you need to take
action on
View your Seller rating
on the basis of
•Product details
•Packaging &Handling
•Timely delivery
What is Dashboard?
1.
2.
3.
1
2
3

8. 4
Overview of dashboard
Chose a desired date
filter
Click on total sales to
see graphical
representation of sales
made in the selected
date frame below
Scroll down
4.
5.
5

9. When you scroll down
view the top product by
revenue in the selected
date frame
Overview of dashboard
6.
6

10. Chose a desired date
filter
Click on item sold to
see graphical
representation of
number of items sold in
the selected date frame
Scroll down
Overview of dashboard
7.
8.
8
7

11. When you scroll down
you can view the top
product count for the
selected date frame
Overview of dashboard
9.
9

12. Click on seller
cancellations to view the
graphical representation of
number of orders
cancelled by you in the
selected date frame
Overview of dashboard
10.
10

13. Click on user
cancellations &
returns to view the
graphical representation
of number of orders that
are cancelled by the
buyer in the selected
date frame
Scroll down
11.
Overview of dashboard
11

14. Tabular representation
of Revenue lost in the
selected date frame
12.
Overview of dashboard
12

15. Click on shipment SLA
breaches to view
graphical representation
of number of orders that
were not shipped with in
(service level
agreement)
13.
Overview of dashboard
Note– SLA leads to negative seller rating
13

16. Click on payment
released to view
graphical representation
of your payments that
are released in the
selected date frame
14.
Overview of dashboard
14

17. Click on catalogue out of
stock
In tabular form you will
be able to view
• Top out of stock
products
• Top products going to
be out of stock
You can update the
stock accordingly
15.
Overview of dashboard
15

18. Click on support tab
To raise your concern, Support tab is here
How to raise a query from support tab ?
1.
1

19. Choose the category
and raise your ticket
View your ticket
history from here
How to raise a query from support tab ?
2
3
2.
3.

20. Best practices for support tab
Here are some best practices that should be followed for faster query resolution
You should always mention order id and item id
for all queries related to orders and shipping,
returns and payments
This is important for correct and faster resolution.
You should raise only one issue in a single
ticket, this will help us to track your issue
better and resolve your query faster
You should always make a note of a ticket
number for further reference.
2.
3.
1.

21. Thanks everyone!
For any query please raise a ticket on support