In this module we will discuss:- Overview of seller panel

1. Understand your seller
panel
In this module we will discuss :-
1. Overview of seller panel

2. How to log into seller panel ?
To login on Paytm Mall seller panel, visit on “seller.paytm.com” and follow these steps
Note – It’s preferred to use Google chrome browser to log in into Paytm Mall seller panel
Enter your registered
email id & password
and then click on Log
in button
1.1

3. This is the interface of seller panel where you can see various navigation tabs
In the Top left corner
you will be able to view
navigational tabs such
as
•Select Language
•Seller Helpdesk
How to navigate seller panel?
1.1

4. Click on dropdown to
switch your seller panel
languages
2.
Overview of seller panel
2

5. Click on Seller Support
tab for any concerns
For any concerns you can raise a ticket via Support tab
3.
Overview of seller panel
3

6. Choose your category
to raise a ticket
View your ticket history
from here
Raise your ticket category wise
Overview of seller panel
3a.
3b.
3b
3a

7. Here are some best practices that should be followed for faster query resolution
You should always mention order id and item id
for all queries related to orders and shipping,
returns and payments
This is important for correct and faster resolution.
You should raise only one issue in a single
ticket, this will help us to track your issue
better and resolve your query faster
You should always make a note of a ticket
number for further reference.
Best practices for support tab
1. 2.
3.

8. Click on Training to
view self training
modules on each issue
you might face
4.
Overview of seller panel
4

9. In training tab you can
view all tabs and also
you can guide yourself
from here
4a.
Overview of seller panel
4a

10. Seller services- Services
marketplace to get all
required services to run
your business
Eg-
• Cataloging
• Trademark registration
• Business compliance &
registration
• Financing etc
5.
Overview of seller panel
5

11. Click on your email id,
you will get a dropdown
To view your profile details, follow these steps
Click on profile
How can you view your profile?
1.
2.
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12. Click on profile
Here you can check
all basic details
How can you view your profile?
3.
4.
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4

13. Click on the respective
tab to view their details
Click here to upload
your logo and signature
How can you view your profile?
5.
5a.
5
5b

14. Click here to upload
your logo and
signature
To upload logo and signature follow these steps
Click on upload logo
6.
7.
How can you view your profile?
7
6

15. Click on select image
and choose the image
of logo
Here you can preview
and adjust the image
Click on upload
8.
9.
10.
How can you view your profile?
9
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16. Click on upload
signature
11.
How can you view your profile?
11

17. Click on select image
and choose the image of
logo
Click on check box
12.
13.
Here you can preview
and adjust the image
Click on upload
14.
15.
How can you view your profile?
12 15
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18. Click on agreement
history
Click here to download
last agreement details
You can view your last agreement details
16.
17.
How can you view your profile?
16
17

19. Click on category
commission revision
history
Click here to download
revised commission
details
You can view your category commission history here
18.
19.
How can you view your profile?
19
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20. What are the features of seller panel?
This is the interface of seller panel where you can see various navigation tabs. When you
login, you will see the orders tab by default
•Dashboard- Helps you
in viewing your
performance
•Orders- Processing
and cancellation of
orders will be done here
•Catalogue- Editing
your catalogue or adding
new products will be
done here
•Payments : Track your
payments here

21. •Returns -You will
manage your returns
here
•Loans- You can apply
for loan here
•File center- View all
the reports you have
downloaded or uploaded
What are the features of seller panel?

22. You can track your performance on Paytm Mall on the dashboard
Click on Dashboard
View number of orders
which you need to take
action on
View your Seller rating
on the basis of
•Product details
•Packaging &Handling
•Timely delivery
What is Dashboard?
1.
2.
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23. 4
Overview of dashboard
Chose a desired date
filter
Click on total sales to
see graphical
representation of sales
made in the selected
date frame below
Scroll down
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24. When you scroll down
view the top product by
revenue in the selected
date frame
Overview of dashboard
6.
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25. Chose a desired date
filter
Click on item sold to
see graphical
representation of
number of items sold in
the selected date frame
Scroll down
Overview of dashboard
7.
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26. When you scroll down
you can view the top
product count for the
selected date frame
Overview of dashboard
9.
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27. Click on seller
cancellations to view the
graphical representation of
number of orders
cancelled by you in the
selected date frame
Overview of dashboard
10.
10

28. Click on user
cancellations &
returns to view the
graphical representation
of number of orders that
are cancelled by the
buyer in the selected
date frame
Scroll down
11.
Overview of dashboard
11

29. Tabular representation
of Revenue lost in the
selected date frame
12.
Overview of dashboard
12

30. Click on shipment SLA
breaches to view
graphical representation
of number of orders that
were not shipped with in
(service level
agreement)
13.
Overview of dashboard
Note– SLA leads to negative seller rating
13

31. Click on payment
released to view
graphical representation
of your payments that
are released in the
selected date frame
14.
Overview of dashboard
14

32. Click on catalogue out of
stock
In tabular form you will
be able to view
• Top out of stock
products
• Top products going to
be out of stock
You can update the
stock accordingly
15.
Overview of dashboard
15

33. Thanks everyone!
For any query please raise a ticket on support