In this module we will discuss :- How to raise a ticket using support tab? How can you check ticket history?

1. Raise a support ticket &
check its status
In this module we will discuss :-
1. How to raise a ticket using support tab?
2. How can you check ticket history?

2. Here we have taken an example of the catalog. To raise a ticket for catalog follow these steps
Click on seller support
How to raise a ticket from support tab ?
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1.

3. Click on Listing &
catalogue
How to raise a ticket from support tab ?
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2.

4. Here are sub
categories of catalogue
you can raise a ticket
according to your query
How to raise a ticket from support tab ?
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5. If you want to enquire
about your catalog
status, click on
catalogue status
enquiry
Click on the
appropriate option
here
How to raise a ticket from support tab ?
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a.
a
4

6. Enter all details
Upload the
attachment here
Click on submit ticket.
Tip- You can choose call me option to get a call from us.
How to raise a ticket from support tab ?
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5.
6.
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7. Note down the ticket
number for your
reference
How to raise a ticket from support tab ?
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8.

8. Click on ticket history
To check status of the ticket follow these steps
How can you check ticket history?
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1.

9. Enter the ticket id and
click on search icon
Click on ticket number to
check more details
Here you can check the
status of the ticket
How can you check ticket history?
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10. Here you can check
details status of the
ticket
How can you check ticket history?
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5.

11. What are the types of ticket status?
There are four types of status-
In progress
We have received your query and we are working on it
Pending with you
Ticket is pending as we require few more documents/details
from your end in order to resolve your query
Solved
Resolution of the ticket has been provided to you
Disposition
Tickets will be on disposition in case you had requested a call
however due to any reason the same could not be connected

12. Thanks everyone!
For any query please raise a ticket on support