The document discusses navigating and understanding the features of the Paytm Mall seller panel. It provides instructions on how to log in to the seller panel, navigate the different sections like dashboard, orders, catalog, payments, and support. It explains the key information available on the dashboard like sales, items sold, cancellations, revenue, shipments and payments. It also outlines best practices for raising tickets on the support panel and describes the various training modules available.

1. Understanding your Seller Panel
In this module, we will discuss :-
1. Overview of the Seller Panel

2. How to login to the Seller Panel ?
To login to the Paytm Mall seller panel, visit on ‘seller.paytm.com’ and follow these steps -
Click on Paytm Login
Note – It’s preferable to use the Google Chrome browser to sign up and login to the Paytm Mall seller panel
.

3. How to login to the Seller Panel ?
Click on Sign In SecurelyEnter registered Paytm account mobile number or email ID and
password

4. How to navigate the Seller Panel?
This is a seller panel interface wherein you can see all navigation tabs -

5. How to navigate the Seller Panel?
In the top right corner, you will be able to view navigational tabs such as:
• Select Language
• Seller Helpdesk

6. Overview of the Seller Panel
Click on the dropdown to change your seller panel language

7. Overview of the Seller Panel
Click on the Seller Support tab for any concerns
For any concerns, you can raise a ticket via the Support tab

8. Overview of the Seller Panel
Choose your category to raise a ticket
Raise your ticket category-wise

9. Overview of the Seller Panel
View your Ticket History from here

10. Best practices for the Support tab
Here are some best practices that should be followed for faster query resolution -
You should always mention the Order ID and the Item ID for all
queries related to orders, shipping, returns, and payments
This is important for correct and faster resolution of your issues
You should raise only one issue in a single ticket,
This will help us track your issue better and resolve
your query faster
You should always make a note of the ticket
number for future references
1. 2.
3.

11. Overview of the Seller Panel
Click on Training to view self-training modules on each issue you might face

12. Overview of the Seller Panel
In the Training tab, you can see all the training
modules and guide yourself on each issue you
might face

13. Overview of the Seller Panel
Seller Services: The marketplace to get all the required services to run your
business
E.g. Cataloging, Trademark Registration, Business Compliance & Registration,
Financing etc…

14. How can you view your profile?
Click on the dropdown option Click on Profile
To view your profile details, follow these steps -

15. How can you view your profile?
Click on Profile
Here you can check all your basic details

16. How can you view your profile?
Click on the respective tabs to view their details Click here to upload your logo and signature details

17. How can you view your profile?
Click on Download Logo

18. How can you view your profile?
Click on Select Image and choose the image of your logo

19. How can you view your profile?
Here, you can preview and adjust the image

20. How can you view your profile?
Click on Upload

21. How can you view your profile?
Click on Download Signature
To upload your signature follow these steps -

22. How can you view your profile?
Click on select Image and choose the image of your
signature
Click on the checkbox

23. How can you view your profile?
Here, you can preview and adjust the image

24. How can you view your profile?
Click on Upload

25. How can you view your profile?
Click on Agreement History Click here to download the latest agreement details
You can view your last agreement details using the following steps -

26. How can you view your profile?
Click on Category Commission Revision History Click here to download the revised commission details
You can view your category commission history here

27. What are the features of the Seller Panel?
This is the interface of the seller panel where you can see the various navigation tabs. When you login, you will see the Orders
tab by default
Helps you in viewing your performance Processing and cancellation of orders will be done here

28. What are the features of the Seller Panel?
Editing your catalogue or adding new products will be done
here
Track your payments here

29. What are the features of the Seller Panel?
You will manage your returns here It will help you to improve your sales

30. What are the features of the Seller Panel?
You can apply for a loan here View all the reports that you have downloaded or uploaded

31. What is the Dashboard?
You can track your performance on Paytm Mall on the dashboard
Helps you in viewing your performance

32. What is the Dashboard?
View the number of the orders which you need to take action on

33. Overview of the Dashboard
Choose the desired date range Click on Total Sales to see a graphical representation of the
sales made within the selected date frame below
And then, Scroll Down

34. Overview of the Dashboard
When you scroll down, you can view the top product by revenue within the selected date frame

35. Overview of the Dashboard
Choose the desired date range Click on Items Sold to see a graphical representation of the
number of items sold within the selected date frame
And then, Scroll Down

36. Overview of the Dashboard
When you scroll down, you can view the top product by revenue within the selected date frame

37. Overview of the Dashboard
Click on Seller Cancellations to view the graphical representation of the number of orders canceled by you within
the selected date frame

38. Overview of the Dashboard
Click on User Cancellations & Returns to view the graphical representation of the number of orders that have been
cancelled by the buyer within the selected date frame

39. Overview of the Dashboard
Tabular representation of Revenue lost in the selected date frame

40. Overview of the Dashboard
Click on Shipment SLA breaches to view graphical representation of number of orders that were not shipped with in
(service level agreement)

41. Overview of the Dashboard
Click on Payment Released to view the graphical representation of your payments that are released on the selected
date frame

42. Overview of the Dashboard
Click on Catalogue Out Of Stock
In tabular form, you will be able to view:
• Top “out of stock” products
• Top products, going to be out of stock
You can update the stock accordingly

43. Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.