1. JEFF L BONDURANT
San Marcos, Texas 78666 ● 512-216-3549 ● bondurant737@gmail.com
SUMMARY OF QUALIFICATIONS
 Over 12 years of Aviation Management Experience, 30 years industry. Knowledgeable of all aspects of personnel management,
ground operations, groundsecurity coordination, federal compliance andtraining.
 Strong, enthusiasticand motivational communicator, both verbally andin a written format.
 Customer service orientedleader with the ability to motivate people towarda common goal while honoring regulatory, budgetary,
timeline, andcontractual concerns.
 Extensive interaction with federal regulators, FAA,TSA, OSHA, Customs and Border Protection, State and Local Law Enforcement
agencies, Corporate Safety and Security, as well as internal and external customers and contractors.
 Proficient with Windows based applications, Excel, Word, Power Point, and Outlook.
 Ability to manage and direct multiple operational locations simultaneouslywhile focusing on their independent goals.
 Extensive knowledge of major and intermediate airport environments and Code of Federal Regulations (CFR) part 121, 135, and 139.
CORE COMPETENCIES
Mentoring, Team Building, Goal Setting, Operational Analysis and Evaluation, Troubleshooting, Complex Problem Solving,
Instructing, Negotiation and Persuasion, Monitoring and Auditing, Comprehensive Speaking, Active Listening , Management of
Personnel Resources, Time Management, Judgment and Decision Making, Performance Evaluation and Discipline, Budgeting and
Management of Financial Resources
PROFESSIONAL EXPERIENCE
BUSINESS ACQUISITION MANAGER June 2012 – December 2014
BONDURANT EQUIPMENT COMPANY
Acquire, maintain, andcultivate business opportunities for oil fieldservice vehicles.
MANAGER OF CARGO CUSTOMER SERVICE(REGIONAL) May 2006 - April 2012
SOUTHWEST AIRLINES CO.(1989-2012) Dallas, Texas
 Oversee day to day Operations of 8 cargo facilities at major airports in the US as well as 5 satellite locations.
 Responsible for federal compliance training, budgeting, staffing, andbusiness continuation management.
 Resolve customer complaints or answer customers' questions regarding policies andprocedures.
 Manage the work of supervisory, office, administrative, or customer service employees to ensure adherence to quality standards,
deadlines, and proper procedures, correcting errors or problems.
 Provide employees with guidance in handling difficult or complex problems or in resolving escalatedcomplaints or disputes.
 Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
 Train or instruct employees in job duties or company policies or arrange for training to be provided.
 Evaluate employees' job performance andconformance to regulations andrecommendappropriate personnel action if needed.
 Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities,
or evaluate performance.
 Recruit, interview, and select employees.
 Interpret and communicate work procedures and company policies to staff.
 Prepare and issue work schedules, deadlines, and duty assignments for supervisory, office or administrative staff.
 Maintain records pertaining to training, federal compliance, inventory, personnel, andequipment.
 Compute figures such as balances, totals, or commissions.
 Research, compile, andprepare reports, manuals, correspondence, or other information requiredby management or governmental
agencies.
 Coordinate activities with other supervisory personnelor with other work units or departments.
 Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
 Developor update procedures, policies, or standards.
 Make recommendations to management concerning such issues as staffing decisions or procedural change.

2. MANAGER OF RAMP AND OPERATIONS-SEA-TAC (SEATTLE-TACOMA) February 2004 - February 2006
SOUTHWEST AIRLINES CO. Seattle, WA.
 Oversee daily Operations and all aspects of Airline operations from the gate to tarmac.
 Manage staff, preparing work schedules and assigning specificduties.
 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievem ent
and to determine areas needing cost reduction and program improvement.
 Establish and implement departmental policies, goals, objectives, andprocedures, conferring with boardmembers, organization
officials, and staff members as necessary.
 Determine staffing requirements, andinterview, hire andtrain new employees, or oversee those personnel processes.
 Recommendlocations for new facilities or oversee the remodeling or renovatingof current facilities.
RAMP SUPERVISOR September 2001 - February 2004
SOUTHWEST AIRLINES CO. Austin, Texas
 Oversee efforts of 55 Ramp personnel in timely loading/unloading, movement andservicing of aircraft, insuring all safety and
federal guidelines are being followed.
 Developand give performance evaluations to RampAgents.
 Audit calculated load weights for different aircraft compartments, using charts, computers and loading rules.
 Direct ground crews in the movement, loading, unloading, securing, or staging of aircraft cargo or baggage.
 Perform and evaluate training of front line rampagents.
 Developand implement work schedules, award work schedule bids insuring contractual compliance and budgetary concerns.
RAMP AGENT May 1989 - September 2001
SOUTHWEST AIRLINES CO. Austin, Texas
 Transport Workers Union (TWU) Local 555 Station Representative, 9 years.
EDUCATION AND TRAINING
 CERTIFICATE/GRADUATE - AIRLINE MANAGEMENT/MANAGER IN TRAINING, LEVEL 1 August 2005
SOUTHWEST AIRLINES' UNIVERSITY FOR PEOPLE Dallas, TX
 CERTIFICATE/GRADUATE - AIRLINE MANAGEMENT – MANAGER IN TRAINING LEVEL II October 2008
SOUTHWEST AIRLINES/UNIVERSITY FOR PEOPLE Dallas, TX
 HIGH SCHOOL GRADUATE, OAKHAVEN HIGH SCHOOL, MEMPHIS, TN. May 1973
HONORS AND AWARDS
Special Recognition 2006, * Mega Station of the Year/Cargo-HOU2006, * Medium Station of the Year/Cargo - FLL 2006, *Small Station
of the Year/ Cargo - HRL 2008, *Small Station of the Year/ Cargo - CRP 2010, *Medium Station of the Year/Cargo - RDU 2011,
*Certificate of Appreciation, 2011
TOOLS AND TECHNOLOGY
 Proficient in Windows based programs, Word, Excel, Outlook, and Power Point.
 Jet bridge, push back tug, belt loader, air start cart, lavatory service truck, de-ice truck, bag tug, GPU power cart, man lift, fork lifts
AFFILIATIONS; LinkedIn, AAAE VOLUNTEER WORK; Habitat for Humanity, Austin Area Food Bank.