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1. BUSINESS COMMUNICATION
Part – A (45 Marks)
Attempt any Three Question
1-Describe briefly the important rules of good writing. What precautions would you take in
order to make your writing more effective?
2- Why do we need meeting? What are the necessary steps to be taken before calling a
meeting?
3- In business communication courtesy and clarity are as important as conciseness and
completeness. Discuss
4- What do you mean by encoding and decoding of messages? Illustrate your answer with
an example.
5- What is a memo and what factors should b€ kept in mind for writing a good memo?
Part – B (35 Marks)
Attempt any five Question
1- What is the role of feedback in communication? Give suggestions to make feedback
effective.
2- On what basis would you choose your method to communication?
3- "For effective writing, concrete and forceful words should be used." Comment.
4- List and explain the essentials of a good business letter.
5- "Communication means sharing of understanding between people." Explain the
statement and discuss the role of feedback in communication.
6- Briefly explain the seven C's of effective communication.
7- What are the important characteristics of a good business report? What precautions
would you take while planning for writing a business report?
Part – C (20 Marks)
Attempt any two Question
1- Why is it desirable to avoid the use of jargon?
2- Discuss the statement “the appearance of a Letter is part of its message”.

2. 3- What do you mean by sign language’? Discuss the use of at least two examples of sign
language.