1. Nisha Prasad
SF Consultant
Email:nisha.ce2007@gmail.com
Contact No:+91 9573463627
Introduction
 Certified SuccessFactors solution architect
 Successfactors –Certified & Experience in RMK, RCM, Onboarding etc
 Robust in E2E process consulting includes – Scoping, Pre-kickoff, Kickoff, Pre-
implementation studies & workshops, Business requirement gathering, CR, Gap analysis,
configurations, UAT, Cutover activities & final deployment.
 Assisted over 1000+ customers within SuccessFactors for BizX environment during the
tenure at SAP India Pvt Ltd, which includes Implementation and Post Production
Support in Success Factors.
 First to become Recruitment Champion for India Location (SAP Labs).
 Proficient in independently configuring the settings in SuccessFactor's Recruitment
Execution and Onboarding.
 Having excellent communication and presentation skills and a good team player.

2. Work experiences
NGA HR India Pvt Ltd
Dec 2014 – Till date
Role summary
 LeadingSuccessfactorscompetency. SME for RMK, RCM, Onboardingmodules.SPOC toresolve
customerrequirements.
 Configuration development as per the clientrequirements in Successfactors RMK,RCM, Onboarding
Modules
 Developed Functional Design documents, Configuration documents duringimplementation of SF Modules
 Workingwith Pre-sales team
Project Details
Project Name: Telkom
Duration June 2016 – Till date
Functional Skills Functional Consultant- Onboarding
Project Name: Zaluvida
Duration February 2016 – Till date
Functional Skills Functional Consultant- RCM & OnBoarding
Project Name: Seaway
Duration April 2016- till date
Functional Skills Functional Consultant- RCM & OnBoarding
Project Name: CERN
Duration January 2016– April 2016
Functional Skills Functional Consultant- Pre- Sales Team

3. Project Name: Avaya
Duration October 2015– March 2016
Functional Skills Functional Consultant- RMK & OnBoarding
Project Name: Corrs Chambers Westgarth
Duration February 2016- February 2016
Functional Skills Consultant- Recruitment
Project Name: Tenova
Duration April 2015 - December2015
Functional Skills Consultant- Recruitment (E2E), PM, GM & Succession Support
Project Name: Tenova, Heineken,GPT
Duration December2014 – April 2015
Functional Skills Project Implementation- Support

4. SAP Labs India Pvt Ltd
October 2012 – November 2014
• Workedwith SAP Labs Pvt.ltd. Bangalore, India as SME
• Performedthe tasksrelatedSuccessFactors Recruitingmodule .CoordinatedwithSAP’s
implementationpartnerstounderstandthe requirement/businessof customer.Alsohelpedthemto
implementthe product.Providedtelephone andemail supportforbothapplicationusage and
technical issuesinthe followingareas –RecruitingExecution,RecruitingManagement,Recruiting
Marketing,Performance andGoals.
Roles and responsibilities
• Coordinate withteamsandClientsgloballytoprovide technical assistanceandsupporttoensure
the issuesare resolvedsuccessfully.
• Analyze andTroubleshootcustomerproblemstoidentifysolutionsorsoftware defects.
• Increase efficiencybythe use of CRMsoftware totrack internal andexternal customerinteractions.
• QualityAssurance testingfornewreleases.
• Monitorthe productissuesfrominitiationthroughclosure interfacingwithexternalcustomersor
internal fieldpeople ontechnical mattersasneeded.
• Facilitate communicationof productandcompanyinformationtothe client.
• Regularlyengage withseniorleadershipteamsinthe organizationandprovidedsolutionsfor
Clientstoensure the issuesare closedinatimelymanner.
• Understand,troubleshoot,andresolvecustomization,connectors,andinstallation,configuration,
upgrade/update andmigrationissues.
• Analyze issuestoimprovecustomerexperience toprovide feedbacktoengineeringteamsas
appropriate toarrive at resolutionswithinthe TAT.
• Coordinate withotherinternaldepartmentsgloballyincludingEngineering,ProductOperationsand
ProductionSupporttoidentifydefectsandresolve issues.
• Mentor colleaguesinmethodologyandprovidingsolutionswhile encouragingbestpracticesin
providingservice andsupport.
• Coachingand trainingtoTeam memberstoenhance andprovide product&domainknowledgeas
needed.

5. Educations
From Until Education Education level Local level
June 2004 June 2008 BE in Computer
Science
Bachelor Bachelorof
Engineering
Courses
From Until Training institute Course
January2016 February2016 Self Learning Onboarding
January2014 February2014 SAPLABS SuccessFactors Recruiting
MarketingMasteryTraining
February2013 March 2013 SAPLABS SuccessFactors Recruiting
Mastery Training
November2012 November2012 SAPLABS SuccessFactors
Introductionto Mastery
May 2009 May 2010 NIITTechnologies SCJP(Suncertifiedjava
programmer)

6. Language skills
Language Writing Conversation
Hindi
English
Personal Information
 Gender: Female
 Language Proficiency: English, Hindi
 Mailing Address: Regent Park Apartment, Serilingampally, Hyderabad-19, India