SlideShare a Scribd company logo
1 of 9
April Grudier
VP, Marketing
Moderator
Brian Gaynor
Director of Product
Panelist
Elevating the
Customer Experience
David Keane
Account Manager, Ireland
Panelist
2
Digital Payments’ Evolution
2020
In a 6-month period,
digital commerce
accelerated 5 years
2020
Pandemic forced
businesses to
move online
2021
Cross-border commerce
grew to $5782B
2021
B2B companies played
catch-up with B2C payment
methods and strategies
2022
2020 2021 2022
?
4 Trends for Elevating the
Customer Experience in 2022
• Businesses will meet customers’
demands for local payment
• More alternative payment
methods will become normalized
• Businesses and customers will
move toward a cashless society
• Digitalizing B2B payments will
continue to progress
4 Trends for Elevating the
Customer Experience in 2022
• Businesses will meet customers’
demands for local payment
4 Trends for Elevating the
Customer Experience in 2022
• More alternative payment
methods will become normalized
4 Trends for Elevating the
Customer Experience in 2022
• Businesses and customers will
move toward a cashless society
4 Trends for Elevating the
Customer Experience in 2022
• Digitalizing B2B payments will
continue to progress
4 Trends for Elevating the
Customer Experience in 2022
• Businesses will meet customers’
demands for local payment
• More alternative payment
methods will become normalized
• Businesses and customers will
move toward a cashless society
• Digitalizing B2B payments will
continue to progress
9
Thank You!
To learn more about the rest of our 2022 payment webinar series,
visit BlueSnap.com

More Related Content

Similar to Elevating the Customer Experience with Payments

Digital_Insights_-_Trends (1)
Digital_Insights_-_Trends (1)Digital_Insights_-_Trends (1)
Digital_Insights_-_Trends (1)
Jeff Ealy
 
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
emagia
 

Similar to Elevating the Customer Experience with Payments (20)

Engage 2020 keynote: Digital Transformation in 2021
Engage 2020 keynote: Digital Transformation in 2021Engage 2020 keynote: Digital Transformation in 2021
Engage 2020 keynote: Digital Transformation in 2021
 
Dotmailer customer journey - uk edition
Dotmailer   customer journey - uk editionDotmailer   customer journey - uk edition
Dotmailer customer journey - uk edition
 
Building Digital -First sales experiences for Enterprise Sellers
Building Digital -First sales experiences for Enterprise SellersBuilding Digital -First sales experiences for Enterprise Sellers
Building Digital -First sales experiences for Enterprise Sellers
 
The Role of B2B in E-Commerce
The Role of B2B in E-CommerceThe Role of B2B in E-Commerce
The Role of B2B in E-Commerce
 
2015 Inspire Tour: Business Starts with Getting Paid
2015 Inspire Tour: Business Starts with Getting Paid2015 Inspire Tour: Business Starts with Getting Paid
2015 Inspire Tour: Business Starts with Getting Paid
 
Instant digital gratification
Instant digital gratificationInstant digital gratification
Instant digital gratification
 
Hotel Budget Planning During a Pandemic
Hotel Budget Planning During a PandemicHotel Budget Planning During a Pandemic
Hotel Budget Planning During a Pandemic
 
Setting Up, Managing, and Reconciling Your Credit Card Program
Setting Up, Managing, and Reconciling Your Credit Card ProgramSetting Up, Managing, and Reconciling Your Credit Card Program
Setting Up, Managing, and Reconciling Your Credit Card Program
 
Digital Marketing Trends for 2022
Digital Marketing Trends for 2022Digital Marketing Trends for 2022
Digital Marketing Trends for 2022
 
Digital_Insights_-_Trends (1)
Digital_Insights_-_Trends (1)Digital_Insights_-_Trends (1)
Digital_Insights_-_Trends (1)
 
Splitzee
SplitzeeSplitzee
Splitzee
 
Overcoming Barriers to Online Marketing and Developing a Manageable Routine
Overcoming Barriers to Online Marketing and Developing a Manageable RoutineOvercoming Barriers to Online Marketing and Developing a Manageable Routine
Overcoming Barriers to Online Marketing and Developing a Manageable Routine
 
Field Notes From Adventures in B2B eCommerce
Field Notes From Adventures in B2B eCommerceField Notes From Adventures in B2B eCommerce
Field Notes From Adventures in B2B eCommerce
 
Stop guessing - make cashless payments a success
Stop guessing - make cashless payments a successStop guessing - make cashless payments a success
Stop guessing - make cashless payments a success
 
Susina--The Rise of B2B eCommerce
Susina--The Rise of B2B eCommerceSusina--The Rise of B2B eCommerce
Susina--The Rise of B2B eCommerce
 
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
 
Alastair Tempest
Alastair TempestAlastair Tempest
Alastair Tempest
 
Marketing Reimagined Using CRM by Ramesh Iyengar, Select Direct
Marketing Reimagined Using CRM by Ramesh Iyengar, Select DirectMarketing Reimagined Using CRM by Ramesh Iyengar, Select Direct
Marketing Reimagined Using CRM by Ramesh Iyengar, Select Direct
 
Gotokki presentation v2014
Gotokki presentation v2014Gotokki presentation v2014
Gotokki presentation v2014
 
A New Strategy For the Loan Portfolio and Decision Making System for Raiffeis...
A New Strategy For the Loan Portfolio and Decision Making System for Raiffeis...A New Strategy For the Loan Portfolio and Decision Making System for Raiffeis...
A New Strategy For the Loan Portfolio and Decision Making System for Raiffeis...
 

More from Norma Mushkat Gaffin

More from Norma Mushkat Gaffin (15)

BlueSnap's 2024 Payment Trends Webinar Slides
BlueSnap's 2024 Payment Trends Webinar SlidesBlueSnap's 2024 Payment Trends Webinar Slides
BlueSnap's 2024 Payment Trends Webinar Slides
 
BlueSnap Overview Deck
BlueSnap Overview DeckBlueSnap Overview Deck
BlueSnap Overview Deck
 
The Playbook for Achieving Revenue Growth with Cross-Border Payments
The Playbook for Achieving Revenue Growth with Cross-Border PaymentsThe Playbook for Achieving Revenue Growth with Cross-Border Payments
The Playbook for Achieving Revenue Growth with Cross-Border Payments
 
Driving Growth & Revenue: 7 Payment Use Cases for Global Payment Orchestration
Driving Growth & Revenue: 7 Payment Use Cases for Global Payment OrchestrationDriving Growth & Revenue: 7 Payment Use Cases for Global Payment Orchestration
Driving Growth & Revenue: 7 Payment Use Cases for Global Payment Orchestration
 
Embracing Equity with the Women of BlueSnap
Embracing Equity with the Women of BlueSnapEmbracing Equity with the Women of BlueSnap
Embracing Equity with the Women of BlueSnap
 
5 Key Predictions for 2023 to Tip the Payment Scales in Your Favor
5 Key Predictions for 2023 to Tip the Payment Scales in Your Favor5 Key Predictions for 2023 to Tip the Payment Scales in Your Favor
5 Key Predictions for 2023 to Tip the Payment Scales in Your Favor
 
BlueSnap Company Overview
BlueSnap Company OverviewBlueSnap Company Overview
BlueSnap Company Overview
 
Inspiring & Aspiring Women in Fintech | BlueSnap
Inspiring & Aspiring Women in Fintech | BlueSnapInspiring & Aspiring Women in Fintech | BlueSnap
Inspiring & Aspiring Women in Fintech | BlueSnap
 
How Valvoline Gets Paid Faster & Streamlines Their Operations Through AR Auto...
How Valvoline Gets Paid Faster & Streamlines Their Operations Through AR Auto...How Valvoline Gets Paid Faster & Streamlines Their Operations Through AR Auto...
How Valvoline Gets Paid Faster & Streamlines Their Operations Through AR Auto...
 
Cross-Border Payments & Coffee
Cross-Border Payments & CoffeeCross-Border Payments & Coffee
Cross-Border Payments & Coffee
 
BlueSnap Company Overview
BlueSnap Company OverviewBlueSnap Company Overview
BlueSnap Company Overview
 
Building Momentum for 2021: 12 Key Payment Predictions
Building Momentum for 2021: 12 Key Payment PredictionsBuilding Momentum for 2021: 12 Key Payment Predictions
Building Momentum for 2021: 12 Key Payment Predictions
 
What Merchants Need to Know About PSD2
What Merchants Need to Know About PSD2What Merchants Need to Know About PSD2
What Merchants Need to Know About PSD2
 
Inspiring & Aspiring Women in Fintech | BlueSnap
Inspiring & Aspiring Women in Fintech | BlueSnapInspiring & Aspiring Women in Fintech | BlueSnap
Inspiring & Aspiring Women in Fintech | BlueSnap
 
How to develop your online brand for your career
How to develop your online brand for your careerHow to develop your online brand for your career
How to develop your online brand for your career
 

Recently uploaded

What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...
srcw2322l101
 
Contact +971581248768 for 100% original and safe abortion pills available for...
Contact +971581248768 for 100% original and safe abortion pills available for...Contact +971581248768 for 100% original and safe abortion pills available for...
Contact +971581248768 for 100% original and safe abortion pills available for...
DUBAI (+971)581248768 BUY ABORTION PILLS IN ABU dhabi...Qatar
 
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
ogawka
 
Obat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di Pasuruan
Obat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di PasuruanObat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di Pasuruan
Obat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di Pasuruan
Obat Aborsi Jakarta Wa 085176963835 Apotek Jual Obat Cytotec Di Jakarta
 
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
prakheeshc
 
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
drm1699
 
Obat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di Depok
Obat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di DepokObat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di Depok
Obat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di Depok
Obat Aborsi Jakarta Wa 085176963835 Apotek Jual Obat Cytotec Di Jakarta
 
Powerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metricsPowerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metrics
CaitlinCummins3
 
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg PfizerJual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Pusat Herbal Resmi BPOM
 
Presentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelledPresentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelled
CaitlinCummins3
 

Recently uploaded (20)

Understanding Financial Accounting 3rd Canadian Edition by Christopher D. Bur...
Understanding Financial Accounting 3rd Canadian Edition by Christopher D. Bur...Understanding Financial Accounting 3rd Canadian Edition by Christopher D. Bur...
Understanding Financial Accounting 3rd Canadian Edition by Christopher D. Bur...
 
What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...
 
Contact +971581248768 for 100% original and safe abortion pills available for...
Contact +971581248768 for 100% original and safe abortion pills available for...Contact +971581248768 for 100% original and safe abortion pills available for...
Contact +971581248768 for 100% original and safe abortion pills available for...
 
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
 
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdfInnomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
 
Obat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di Pasuruan
Obat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di PasuruanObat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di Pasuruan
Obat Aborsi Pasuruan 0851\7696\3835 Jual Obat Cytotec Di Pasuruan
 
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
 
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
 
Progress Report - UKG Analyst Summit 2024 - A lot to do - Good Progress1-1.pdf
Progress Report - UKG Analyst Summit 2024 - A lot to do - Good Progress1-1.pdfProgress Report - UKG Analyst Summit 2024 - A lot to do - Good Progress1-1.pdf
Progress Report - UKG Analyst Summit 2024 - A lot to do - Good Progress1-1.pdf
 
MichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdfMichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdf
 
Obat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di Depok
Obat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di DepokObat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di Depok
Obat Aborsi Depok 0851\7696\3835 Jual Obat Cytotec Di Depok
 
How to refresh to be fit for the future world
How to refresh to be fit for the future worldHow to refresh to be fit for the future world
How to refresh to be fit for the future world
 
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In HarareTop^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
 
Powerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metricsPowerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metrics
 
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg PfizerJual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
 
Presentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelledPresentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelled
 
Home Furnishings Ecommerce Platform Short Pitch 2024
Home Furnishings Ecommerce Platform Short Pitch 2024Home Furnishings Ecommerce Platform Short Pitch 2024
Home Furnishings Ecommerce Platform Short Pitch 2024
 
wagamamaLab presentation @MIT 20240509 IRODORI
wagamamaLab presentation @MIT 20240509 IRODORIwagamamaLab presentation @MIT 20240509 IRODORI
wagamamaLab presentation @MIT 20240509 IRODORI
 
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
 
Beyond Numbers A Holistic Approach to Forensic Accounting
Beyond Numbers A Holistic Approach to Forensic AccountingBeyond Numbers A Holistic Approach to Forensic Accounting
Beyond Numbers A Holistic Approach to Forensic Accounting
 

Elevating the Customer Experience with Payments

  • 1. April Grudier VP, Marketing Moderator Brian Gaynor Director of Product Panelist Elevating the Customer Experience David Keane Account Manager, Ireland Panelist
  • 2. 2 Digital Payments’ Evolution 2020 In a 6-month period, digital commerce accelerated 5 years 2020 Pandemic forced businesses to move online 2021 Cross-border commerce grew to $5782B 2021 B2B companies played catch-up with B2C payment methods and strategies 2022 2020 2021 2022 ?
  • 3. 4 Trends for Elevating the Customer Experience in 2022 • Businesses will meet customers’ demands for local payment • More alternative payment methods will become normalized • Businesses and customers will move toward a cashless society • Digitalizing B2B payments will continue to progress
  • 4. 4 Trends for Elevating the Customer Experience in 2022 • Businesses will meet customers’ demands for local payment
  • 5. 4 Trends for Elevating the Customer Experience in 2022 • More alternative payment methods will become normalized
  • 6. 4 Trends for Elevating the Customer Experience in 2022 • Businesses and customers will move toward a cashless society
  • 7. 4 Trends for Elevating the Customer Experience in 2022 • Digitalizing B2B payments will continue to progress
  • 8. 4 Trends for Elevating the Customer Experience in 2022 • Businesses will meet customers’ demands for local payment • More alternative payment methods will become normalized • Businesses and customers will move toward a cashless society • Digitalizing B2B payments will continue to progress
  • 9. 9 Thank You! To learn more about the rest of our 2022 payment webinar series, visit BlueSnap.com