Session 2: Brainstorming ideas, problem solving & dealing with conflicts

1. Say-it-right!
Session 2
Brainstorming ideas,
problem solving & dealing
with conflicts

2. In this session, you should be
able to:
1 solve problems and
brainstorm ideas
2 use modal verbs to qualify
attitudes appropriately
3 use appropriate expressions
to deal with difficult
situations

3. Warm-up
The following are a number
of puzzles.
What strategies did you use
to solve the puzzle?
What is the importance of
understanding the problem
before trying to solve it?

4. Puzzle 1

5. Puzzle 2
BSAINXLEATNTEARS

6. Puzzle 3
How do you put a giraffe into a
refrigerator?
How do you put an elephant into a
refrigerator?
The Lion King is hosting an animal
conference. All the animals attend except
one. Which animal does not attend?
There is a river you must cross but it is used
by crocodiles, and you do not have a
boat. How do you manage it?

7. Activity 1
Each group is given a set of problem
scenario.
Discuss in your group how to solve them.
What phrases would you use to respond
to each situation?

8. Activity 2
What is diplomatic language?
How would you use modal verbs in
speaking and writing to respond to
difficult situations.
Discuss in pairs language used for
difficult situations.

9. Activity 3
In groups, prepare a short role play on
the given situations.
Each group is given 2-3 minutes to
present their role play.

10. Check your understanding
1 What strategies did you use
to solve problems?
2 Which modal verbs are
suitable for diplomatic
language?
3 Which phrases are useful
when dealing with difficult
situations?