Navyug Infosolutions provides a comparison of various CRM products including features, deployment models, and pricing for small to large businesses. The document details functionalities such as salesforce automation, customer profiling, support management, and integration capabilities with other systems. It also lists the pricing tiers and client examples across a range of industries.

1. Author: Navyug Infosolutions Pvt. Ltd.
CRM Products
Serial # Particulars Open ERP CRM Sugar CRM Salesforce CRM Microsoft Dynamics CRM vTiger CRM
Windows, Linux, Unix, Mac
1 OS Windows, Linux OS Windows Windows Windows, Linux/Unix
On-
2 Deployment Model SaaS Saas Proprietary/Saas Premise/Proprietary Cloud (Open Source)
3 Business Size Small-Medium Any Small-Medium-Large Large Small-Medium
Customers/suppliers, Lead management, Lead management,
history, contacts, Lead management, Lead Tracking, Quote Account & Contact
addresses, Accounts, activity tracking Lead Tracking, Quote Management, Management,
lead/opportunity & history, contacts, Management, Contact Contact Opportunity
management, sales lead/opportunity Management, Management, Management, Sales
quote, sales order, sales management, Quotes, sales Billing/Invoicing, Billing/Invoicing, Quotes,
4 Salesforce Automation team forecasting, sales team Contact history Contact history Billing/Invoicing
E-mail marketing,
Campaign, campaign mailing list
dashboard, e-mail E-mail marketing, management, Campaign
marketing, marketing mailing list product catalog, management, mass
Marketing campaigns, E- reports, mass e-mail, management, product social media, mailing, e-mail
Marketing mail templates, newsletter, web to lead catalog, territory territory templates, mail merge
5 Automation Customer profiling capture management management templates
Trouble ticket,
Knowledge base,
Call center customer self service,
management, Online knowledge
Help desk and support, Advanced case escalation Call center Customer service base, SMS Notifier,
case escalation, Google and notification, call center, management, integration, Service Contract,
maps on customer, bug tracking, customer self Customer service customer support Project, Project Task,
Customer Service and portals, knowledge service portal, knowledge integration, customer tracking, forum, chat mail manager, PBX
6 Support management, survey base support tracking , blog manager

2. Blogs, face book, Google
apps, LinkedIn, twitter, Salesforce chatter
maps, sales intelligence, (Secure and private
Cisco web-meeting, citrix social network for
7 Social CRM N.A. online meeting company employees) N.A. N.A.
Product catalog, price
book, Vendor
Management,
Purchase Order, Sales
Products, products by Product Catalogue, quote Order, Service/Asset
Inventory category, pricelist, management, contract information, Sales
8 Management contract management management Product catalog Product catalog Quotes,
E- mail plug-in outlook,
lotus notes, Google docs, Website, E-mail client,
word, excel, yahoo, Gmail Integration with Gmail,
E-mail gateway, outlook and IMAP mails, shared yahoo, fast mail, other,
E-mail integration and plug-in, thunderbird calendar, primary Legacy Integration, Legacy Integration, RSS Feed, Outlook Plug-
9 extensions plug-in, email/opt-out/invalid Office Integrations Office Integration in (Made by Navyug)
To-do list, google To do list, Recurring
import, sugar CRM Activity tracking & history, Event, Shared
import, event Shared calendar, reminder, Calendar, Activity
calendering (Meeting, alerts, pop-up’s, data History, E-mail
Calendar and activity events, event invitation, import from Google Contact History, Data Contact History, Data notification, notes,
10 management phone call, alarm) contacts and LinkedIn Import/export Import/export Data Import/export
Customized reports, Key Metrics,
Matrix reports, scheduled Dashboard/reporting sales forecast, customizable reports,
Reports and Dashboard, customized reports, advanced charts, customization, dashboard 20+ pre-built reports
11 Dashboards reports, custom reports forecasting customization folder
Custom module, Multi Currency, Multi Multi Currency,
module manager, Language, Multi Language, Module Manager, Pick
tab/field level Custom module, custom Customizable forms Customizable forms List Editor, Custom
12 Product Customization customization record type, Module builder and data fields and data fields fields

3. User Management,
Data encryption, Role, Profiles, (No
Security Admin Restriction), Groups,
profiles, Field level security,
Security admin profiles, Roles/organization/h Organization Level
Access control by Roles/organization/hier ierarchy, Group Access Control, Data
user/role/team, archy, Group creation & creation & Sharing Access, Audit
User level access, group LDAP/Microsoft active management, Field management, Field Trails, User Login
13 Security Management level access directory level security level security History
Education, Financial,
Financial services, Hospitality,
healthcare, education, hi- Consumer goods,
tech, media, Govt., non- Education, Financial, Retail, Media, Manufacturing,
profit, real-estate, retail, Government, Retail, Manufacturing, Banking, Financial
Electronics, Food, Heavy technology, utility, telecom, Media, Manufacturing, Healthcare, Non- Services, Technology,
14 Industries Engineering, Services shipping, services Healthcare, Non-profit profit Professional Services
Starter (1800 €
annually), Medium
(3800 €), Large (8800 €), $30(Professional),
Corporate (13900 €), $45(Corporate), $65 (Professional),
Enterprise (Upon $60(Enterprise), $125(Enterprise), $4,420 per server $12 per user per
Request), Cummunity $100(Ultimate) per $250(Unlimited) per and $880 per user, month, Community
15 Pricing Edition (Free) user/month user per month $44 SaaS Based edition (Free)
Bi-weekly scheduled back-
up, Private/Public Cloud
(Amazon EC2, IBM
SmartCloud Enterprise,
Microsoft Azure, or
Rackspace clouds), doc
16 Data Storage NA storage (15/30/60/250 GB) 620MB/User NA 5GB/Client
USA fact, SIM university, Icebreaker, Safety- Nokia, German
Singer, Danone, Gaumar Affinity4, Covalent Symantec, Kelly Kleen, Centene Postbank, Odyssey
Group, Value Decision, technologies, CBI, group, Services, Bajaj Finserv, Corporation, Scott’s Networks (Singapore)
17 Clients Atlas copco Athena health Dell Professional LLP, Bridgepoint

4. Good number of Brand Name, Domain
features, simple Industries and Reports: Industry experience strength, Easy Easy customization,
customization and easy Very intuitive and Easy to and internal social integration with features and
18 Strength to use interface Use network (Chatter) Microsoft products functionality
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