1. .expressing ideas and feelings
.Passing information
Latin ‘ Communis’and Communicare which means to
share
It is the sharing of idea and knowledge between a sender
and a receiver
2. Builds interpersonal communication skills for a better
team work
Leads to optimum results in the work place
Ensure professionalism with a right attitude by
expressing when necessary ,controlling emotions to
fulfill the objectives.
3. Verbal: oral as well as written
Formal and informal
Interpersonal and intrapersonal
Group communication
PUBLIC Communication
Mass Communication
4. Oral: telephonic, face to
face,conference,seminars,workshops,meetings
Written: letters,memos,reports
advantages of oral and written communication:
Diversity of the message
Group communication is possible
Large amount of information can be expressed through
written or spoken message
Records can be maintained and message can be drafted
accurately
5. Language becomes a barrier among different
cultures and creed
Consumes much time and energy
Undergoes a long channel as a result at
times in case of oral communication message
may be distorted
6. Communication without the aid of language
through signs and symbols. it is the language of the
body where the eyes,hands,legs,body movements,
sitting or standing posture, expression of the face
enable one to communicate with the other
Advantage:
Consumes less time and energy
Enhances the impact of the spoken message
7. Lacks versatility
Not possible when two persons are sitting in a different
place
May lead to ambiguity in understanding of the message
8. Communication that takes place with a prior consent with
a proper notice where venue is mentioned though periodic
meetings ,notices,circulars,seminars ,conferences
Advantage:
Passes long line of authority. Ensures authority,
accountability of the executive in charge
Develop intimate relations between immediate boss and
subordinates
Responsibility of the persons involved
uniform
9. Long line of authority involved ,delay time
Inability to bypass official channels
Costly
10. Informal communication takes place outside the
formally prescribed and planned network or
channel. Unlike formal communication which is
deliberate or documented is spontaneous and off the
records. It is beyond organized hierarchy
It has no set of rules and regulations or no
particular directions.
12. Distortion of the message
Create misunderstanding
No responsibility
13. When communication occurs between two or more
than two individuals that lead to build relationship
for smooth flow of work it is interpersonal
communication
Human brain is constantly working. When
communication takes place in the mind of the
person which may project he or she may be calm or
in a turmoil reflects in the communication.
14. Listening: active and passive
Speaking: face to face ,electronic devices
Reading: Loud. Silent/Extensive and Intensive
Writing: Official correspondence
Letter, memos,circulars,notice,agenda