Communication(14)

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Communication(14)

  1. 1. COMMUNICATION
  2. 2. Meaning : <ul><li>The word communication has been derived from the Latin world “Communis” which means common. Communication is the transfer of information from one person to another person. It is a way of reaching others by transmitting ideas, facts, thoughts, feelings, & values. </li></ul><ul><li>So it involves 3 aspects: </li></ul><ul><li>Information </li></ul><ul><li>Two parties are involved </li></ul><ul><li>An element of understanding </li></ul>
  3. 3. Definition :- <ul><li>“ Communication is the process of passing information and understanding from one person to another” </li></ul><ul><li>- Keith Davis </li></ul>
  4. 4. Features / Characteristics : <ul><li>Two or More Persons </li></ul><ul><li>Exchange of Ideas </li></ul><ul><li>Mutual Understanding </li></ul><ul><li>Direct & Indirect Communication </li></ul><ul><li>Continuous Process </li></ul><ul><li>Use of Words as well as Symbols </li></ul>
  5. 5. PROCESS SENDER MESSAGE ENCODING MEDIA DECODING RECEIVER MESSAGE F E E D B A C K
  6. 6. METHODS OF COMMUNICATION <ul><li>ORAL COMMUNICATION :- In oral communication, both the parties i.e. sender & receiver exchange their ideas through oral words either in face-to-face communication or through electronic devices like telephones etc. </li></ul><ul><li>MERITS:- 1. Easy Communication </li></ul><ul><li>2. Effective </li></ul><ul><li>3. Instant Feedback </li></ul><ul><li>DEMERITS :- 1. Lack of proof </li></ul><ul><li>2. Lack of authenticity </li></ul><ul><li>3. Time consuming </li></ul>
  7. 7. WRITTEN COMMUNICATION:- <ul><li>This is in the form of letters, circulars, notes, manuals, house magazines etc. like oral communication, a part of total communication of an organization is in written form. </li></ul><ul><li>MERITS :- 1. Authenticity </li></ul><ul><li>2. Proof for future reference </li></ul><ul><li>3. Communication to distance places </li></ul><ul><li>DEMERITS :- 1. Costly </li></ul><ul><li>2. Overemphasis on formalization </li></ul><ul><li>3. Lack of secrecy </li></ul>
  8. 8. <ul><li>NON-VERBAL & PICTORIAL COMMUNICATION:- </li></ul><ul><li>It includes body movements, facial expressions, gestures etc. pictorial communication includes graphs, diagrams, charts, maps etc. </li></ul>
  9. 9. Barriers to Effective Communication
  10. 10. SEMANTIC BARRIER :- <ul><li>Semantic is the science of meaning, as contrasted with phonetics, the science of sounds. Semantic barriers arise from limitations in the symbols with which we communicate. Some types of S.B. are:- </li></ul><ul><li>Symbols with different meanings </li></ul><ul><li>Badly expressed message </li></ul><ul><li>Faulty translation </li></ul><ul><li>Un clarified assumptions </li></ul><ul><li>Specialist’s / Technical language </li></ul>
  11. 11. EMOTIONAL OR PSYCHOLOGICAL BARRIER:- <ul><li>The meaning attached to a message depends upon the emotional & psychological status of both the parties involved. </li></ul><ul><li>Lack of attention </li></ul><ul><li>Poor retention </li></ul><ul><li>Distrust of communicator </li></ul><ul><li>Premature Evaluation </li></ul>
  12. 12. ORGANISATIONAL BARRIERS:- <ul><li>Organizational policies </li></ul><ul><li>Organizational rules & regulations </li></ul><ul><li>Status relationship </li></ul><ul><li>Organizational facilities </li></ul><ul><li>Complexity in organizational structure </li></ul>
  13. 13. PERSONAL BARRIERS:- <ul><li>BARRIER IN SUPERIOR :- </li></ul><ul><li>Fear of challenge to authority </li></ul><ul><li>Lack of confidence in subordinates </li></ul><ul><li>BARRIER IN SUBORDINATE:- </li></ul><ul><li>Unwillingness to communicate </li></ul><ul><li>Lack of proper incentives </li></ul>
  14. 14. Making the Communication Effective <ul><li>Clarify ideas before communication </li></ul><ul><li>Communicate according to the need of the receiver </li></ul><ul><li>Ensure proper feedback </li></ul><ul><li>Be a good listener </li></ul><ul><li>Be aware of language, tone and content of message </li></ul><ul><li>Consult others before Communication </li></ul>

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