your learning & development partner

1. At MYKNOWLEDGE ARENA, we have experience working with a number of
clients in a range of market sectors both in Corporate & Government. These
include Oil & Gas, Banking, Telcos, Electronic, Medias, Business Consultancy,
Professional Services, Manufacturing, Services, Managements, Health and
Construction.
We work with clients in developing and delivering learning & development
solutions. MYKNOWLEDGE ARENA is an associate members with NUR LEMBAH
PANGSUN RESORT GROUP, BAREFOOT INTERNATIONAL, ACTION TEAM
CORPORATION SDN BHD, 1ORANGE SDN BHD, ACTION DRIVEN SDN BHD, BUDI
ANTARA SDN BHD and SIS CONSULTANCY.
Our Aims and Values
When we founded the company, we had a clear vision of what we wanted to be,
the services we would offer, and how we wanted to establish and develop
relationships with our clients.
Of course, since then the world, the environment, our client's needs and
expectations and the economic conditions have changed! Like any business we
have evolved and developed but we believe our underlying values and beliefs
are as valid today as they were then.
Our aspiration
To develop long term learning relationships with our clients and to become a
mutual learning partner.
How do we go about achieving those aims and expectations?
It is a reasonable assumption that any business would have an aim of developing
long term client relationships! We understand that this relationship has to be
earned. How? We believe by delivering value.
Our Value is your learning & development partner … hence;
Contributing to the on-going skills and knowledge of the people in our clients'
businesses
Contributing to the achievement of our clients' business goals and strategies, by
ensuring that the training and development we deliver is focused, relevant and
aligned to their business priorities.

2. Our Structured Programs
Etiquette,
Protocol & Service Quality
Grooming Improvement
Program Program
(NEW)
Leadership & Corporate Team
Supervisory Building
Development Program
Program
Our Effective
Clerical
Development
Products Communication
Skills Program
Program
Business
Motivational
Presentation
Programs
Skills Program
My Personal
Personal
Success
Effectiveness
Program
Program
(NEW)

3. SYNOPSIS PROGRAMMES
CORPORATE TEAM BUILDING
Each leader must take the opportunity to transform his/her ‘group’ into a ‘team’
status. When a ‘group’ has been upgraded into a ‘team’ status, then quality,
productivity, and the work environment will significantly improve.
LEADERSHIP &SUPERVISORY DEVELOPMENT PROGRAMME
Influence & Inspire, an element for Leaders. People remain a core asset that
automation nor machine can yet replace. To gain the competitive edge, these
critical resources should be developed to its fullest potential systematically
and in a structured manner.
PERSONAL EFFIECTIVENESS PROGRAMME
The future of every organization depends on its workforce. Organizations cannot
survive if their workforce is not willing to adapt and adopt the strategies and
expectations designed to handle the economic and business challenges. This
programme is aimed to train participants to critically analyse how the current
business scenario might affect their organization, career, and personal life.
MY PERSONAL SUCCESS PROGRAMME
Play more positive roles by understanding and supporting new
strategies - policies - plans introduced by the company to overcome
the present economic situation
CLERICAL DEVELOPMENT PROGRAMME
This programme touches important aspects of organizational excellence. Any
organization would like to have its expectations of vision, mission, objectives and
strategies cascaded down to its staff efficiently and effectively. However this needs
good systems and people in the organization to play their roles in making the
expectations met.
BUSINESS PRESENTATION SKILLS
Image builds power, acceptance and respect. Life is full of moments when you don’t
know exactly what to do & become more confident when communicating with others
especially when you are required to present in public. Besides learning how to
manage relationships, you will learn also how to properly structure your
presentations, how to use visual aids, gestures and speaking postures using our 5-
point approach.
SERVICE QUALITY IMPROVEMENT PROGRAMME
To understand the organization’s challenges, vision, objectives & core values,
and to create a new service mindset among the frontline staff.
To internalize the importance of having the Service Mindsets in ‘Enriching &
Delighting Guest Experience’.
MOTIVATIONAL PROGRAMME
Maintain high motivation level at all time and a self starter.
Take a pro-active measures in anticipating its adverse impact to personal, family
and organization.
ETTIQUETTE , PROTOCOL & GROOMING PROGRAMME
The mannerism; Good Manners; Protocol; Custom, & culture. Protocol - Personal
Matters & Political Inclination, Religion and Organizational Regulations.
EFFECTIVE COMMUNICATIONS PROGRAMME
To understand the importance of effective communication in an organisation and
To come up with personal improvement plan to enable each person to increase his
effectiveness.

4. Consultancies
Entrepreneurial
Strategic Development
Planning
Domestic
Our Training Needs
Analysis
Inquiries &
Dismissal
Products
Service
Executives &
Excellence
Supervisory
Interventions
Development
(NEW)

5. glimpes of our programmes

6. IN DOOR

9. OUT DOOR

11. Our Clients:
* Perbadanan Usahawan * Akademi Kastam Diraja
Nasional Berhad Malaysia
* United Engineers Malaysia * Dewan Bandaraya Kuala
* Permodalan Nasional Berhad Lumpur
* Pos Malaysia Bhd * Syarikat Perumahan Pegawai
* PUSPAKOM Kerajaan (SPPK)
* KTM Berhad * KEJORA
* Alam Flora Sdn Bhd * Bank Negara Malaysia
* Motorsikal & Enjin Nasional * Kementerian Perdagangan
Bhd (MODENAS) Dalam Negeri & Hal
* Heitech Padu Berhad Ehwal Pengguna
* Software Alliance * Kementerian Pembangunan
* Malaysian Agriculture Resarch Luarbandar
& Dev. Institute * PERDA
* FELDA Palm Industries Sdn * SOCSO
Bhd * Lembaga Getah Malaysia
* MARA Holding Bhd * Lembaga Kemajuan Ikan
* Transnasional Express Berhad Malaysia
* Harlow’s Malaysia Sdn Bhd * Lembaga Koko Malaysia
* ABF Sdn Bhd * Jabatan Perancangan Bandar &
* Arab-Malaysian Finance Desa
Berhad * KEMAS
* Institut Jantung Negara * Badan Pencegah Rasuah
* PETRONAS Dagangan * Yayasan Pahang
* PETRONAS Carigali • Kementerian Kesihatan, IMR
* Dorsett Regency Hotel • MISC Bhd
* Econlink Sdn Bhd • Prasarana Bhd
* Martell (Malaysia) Sdn Bhd • Bank Muaamalat
* Matshusita Electronics (M) Sdn • CARSEM Sdn Bhd
Bhd • TH Properties
* Matshusita HRD Centre • I & P Sdn Bhd
* Toshiba Electronics (M) Sdn • Paycomm Sdn Bhd
Bhd • Bintulu Port Sdn Bhd
* Omron (M) Sdn Bhd • CIMB Bank
* SIPRO Plastics Sdn Bhd • SME Bank
* Metraplas Industries Sdn Bhd • JKR HQ
* EP Polymers (M) Sdn Bhd
* Island & Peninsular and still growing !!!!
* Kolej Yayasan Melaka
* Persatuan Usahanita Malaysia
* Malaysian Tobacco Company
Bhd

12. LEAD FACILITATOR
ZULKIFLEE ABDUL LATIFF
Zulkiflee is the Principal of MyKnowlede Arena . Zulkiflee obtained his first degree, BA (Hons) in
Mass Communications (Journalism) from MARA University of Technology and his Master’s in
Human Resource Development (Training & Development) from Putra University of Malaysia. The first
degree and Masters degree was done during his working career.
He began his working career as a Second Lieutenant. Working his way through the ranks, he was
subsequently promoted to Major and transferred to several Air Bases throughout the country. Among
the Air Bases were; Kolej Tentera Udara (Alor Setar), RMAF Basic Training Center (Ipoh), Kuantan
Air Base, Subang Air Base, Kuala Lumpur Air Base and RMAF Headquarters.
Zulkiflee joined the Royal Malaysian Air Force in 1992, a Malaysian Defence Force involved in
Management, Training & Development and Lecturing. It was during handling Public Relations
Officers for the RMAF, Zulkiflee discovered that his true passion was for human capital development
& Public Relations and was quickly entrusted to oversee the RMAF’s human resource training, public
relations issues and administrative functions. Zulkiflee is a firm believer that a key function of the
human resource department is to be able to unlock and realize each employee’s true and maximum
potential through human capital development. After leaving the RMAF, Zulkiflee lectured for the
National Service students in Gender and Culture programs for one year before joining Focus
Learning.
Zulkiflee was with Focus Learning over two years. Zulkiflee brings into his classes his prior exposure
to the training world together with his wealth of experience in the field of human resource and training
& development thus giving him the ability to make complex or technical information easy to
understand, particularly with groups who have varying levels of knowledge hence offers and
presents a nicely balanced perspective to his participants. With a wide list of clients being facilitated
by Zulkiflee, from MISC Bhd, ABF Sdn Bhd, Bintulu Ports Bhd, Paycomm Sdn Bhd, SME Bank, CIMB
Group, Bank Muamallat, JKR, Ministry of Health (IMR), CARSEM Sdn Bhd, Elekrik Sola (M) Sdn
Bhd, Perodua Sdn Bhd, Island & Peninsular Sdn Bhd, TH Properties, Prasarana Bhd and many
more.
Zulkiflee is typically invited to conduct programs on Management, Public Relations, Gender and
Culture programs for the Royal Malaysian Air Force, the National Service and Focus Learning.
Currently, Zulkiflee has vast experience in over 12 soft skills programmes, namely Corporate Team
Building, Leadership & Supervisory Development, Motivational, Effective Communication Skills,
Business Presentation Skills & Service Excellence.

13. FACILITATOR
SULEIMAN
MA Anthropology & Sociology (Uni. of Malaya) 1980
BA Hons. (Uni. Of Malaya) 1974
SULEIMAN was a Tutor at the University of Malaya before joining the Prime Minister's
Department as a Research Coordinator and later spent almost 8 years as a Training
and Research Consultant at the National Institute of Public Administration (INTAN).
He was serving Malaysia Airlines (MAS) as the Management Training Controller when
he appointed a Resident Trainer with Perbadanan Usahawan Nasional Berhad
(PUNB) and MARA Holding.
SULEIMAN is also a Licensed Instructor for Kepner-Tregoe’s Problem Solving &
Decision Making Workshop and owns a Professional Instructor’s Certificate from IATA
(Geneva).
SULEIMAN’s major interests include Organisational Development, Human Behaviour
and Motivation, Teambuilding and Counseling.
He had conducted many training programs for both the private and public sectors
including Permodalan Nasional Berhad, Perbadanan Usahawan Nasional Berhad,
United Engineers Malaysia, Pos Malaysia Bhd, KTM Berhad, PUSPAKOM, Alam Flora
Sdn Bhd, Motorsikal & Enjin Nasional Bhd (MODENAS), Heitech Padu Berhad,
PETRONAS Dagangan, Martell (Malaysia) Sdn Bhd, Matshusita Electronics (M) Sdn
Bhd, Matshusita HRD Centre, Ministry of Domestic Trade and Consumer Affairs,
Ministry of Youth and Sports, and many others.

14. Facilitator
Mohamad Zaini Bin Hj Badron
Zaini is a Bachelor of Science in Human Development graduate from University Putra
Malaysia. Began his career in the training field, he’s involved in training management and
coordination for various corporate training programs. His passion in studying the mind and
learning technologies have earned him the confidence in delivering training and helped
him improve his skills in developing programs.
Zaini managed to work closely with international speakers such as Roy Ashworth of
SCQuARE International, Valentina Stolar of Aspire International and Steven Lesser of
InfoWorks International. With this exposure he continues to focus on improving
himself in developing and delivering training modules on Personal Development, Service
Excellence, Creativity & Innovation, Leadership and Teambuilding.
With his experience of more than 10 years, Zaini has been delivering training for Personal &
Professional Development, Leadership & Supervisory, Creativity & Innovation, Service
Excellence and Teambuilding for various levels of staff. Zaini’s impactful, dynamic and lively
delivery won the heart of clients such as AIROD, Securities Commission, Malaysia Airports
Holdings Berhad, Petronas Management Training Academy (PERMATA), Institut Jantung
Negara (IJN), Bank Pertanian Malaysia, Saujana Consolidated, International Islamic
University of Malaysia, Syarikat Air Terengganu (SATU) and Radicare.
In the international arena, he had conducted training sessions with PT Bank Buana
Indonesia Tbk (BBI) and Telekom Brunei Berhad (TelBru) which have benefited from his
vast knowledge in Service Excellence Program. With his sound people and management
exposure, he managed to blend the two disciplines effectively and relate it to the actual
business practice.
A certified trainer with Pembangunan Sumber Manusia Berhad (PSMB). For the record, he
was also appointed as Subject Matter Expert (SME) for the Service Excellence Program
during his career with Focus Learning Corporation Sdn Bhd. (2002-2008).
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