1. LORI A. DAVIS
517-812-5861 1846 West Argus Court, Jackson MI 49201
ld502015@gmail.com
PROFESSIONAL SKILLS
Experienced Manager ACA Certified Collector
Performance Analyst Presentation Development and Delivery
Personnel Development and Management Business Management & Forecasting
Account Development & Management Process Analysis and Development
Database Proficient MS Office
PROFESSIONAL EXPERIENCE
NCO Financial Systems, Inc. Jackson, MI 1984 –
June 2015
NCO Financial Systems, Inc. Jackson, MI 2008
-Present
IT SME – Design and Install Database Structures and Implement Projects
Client Relationship Management
Technical Lead – Outbound calling campaign setup – dialer setup, setup inbound/outbound file automation, report
setup, incoming /outgoing encrypted file testing
Statistical Analysis – review stats and offer strategy changes for increased results
Programmer Liaison – coordinate technical setup with Internal / Client Programmers
Key Contact for Client Resolution
New Client Setup, Invoicing & Reporting
NCO Financial Systems, Inc. Jackson, MI 2007 -
2008
Customer Program Manager – Outbound Calling Campaigns
Client Communications and Relationship Management
New Client Setup, Invoicing & Reporting
Key Contact for Client Resolution
NCO Financial Systems, Inc. Jackson, MI 1995 -
2007
Performance Analyst
Statistical Analysis – review stats and offer strategy changes for increased results
Assist Sales Staff – design program results for potential clients
CMS A/R Services (A CMS Energy Company) Jackson, MI 1991 -
1995
Supervisor Collection/Credit Card Departments & Call Center
2. Manage inbound and outbound client calling staff
Monitor performance goals & daily monitoring of Dialers
Handled escalated customer disputes
Manage staff of 82 employees
New client implementation – outbound dialers
Client Reporting
LORI A. DAVIS
Page 2
CMS A/R Services (A CMS Energy Company) Jackson, MI 1989 -
1991
Team Leader Collections Department
Manage staff of 10 employees
Monitor performance goals
Handled escalated Client / Customer disputes
Client Reporting
CMS A/R Services (A CMS Energy Company) Jackson, MI 1984 -
1989
Certified ACA Collector
Performed customer service relating to Utility Collections Laws and Practices
Process / Access information from Statewide Database to collect on Utility debts
Processed customer credit card payments for Utility Companies
Performed customer service relating to Utility Companies
3. LORI A. DAVIS
Shannydog@comcast.net
1846 West Argus Court, Jackson MI 49201
Home: 517.784.1466
Mobile: 517.812.5861
PROFESSIONAL REFERENCES
Kurt Ashley
Chief Information Officer
Thiel College
724-589-2300 – Direct Line
Charles Thor
Manager / Owner
CJT Performance Systems, LLC
517-414-8652 – Direct Line
Kurt Roik
IT Manager
Expert Global Solutions (EGS)
215-527-4370 – Direct Line
Melisa Hersha
Director, Account Management
BCD Travel
517-414-9938
