1. KISHA PETERSON
2945 Glenridge Drive Raleigh NC 27604
Telephone: 919-5229218 and E-mail: kishmapeterson@gmail.com
PROFESSIONAL EXPERIENCE
Art.com Raleigh, NC
Business Sales &Service Agent (August 2009 – Present)
 Provide internet and telephone support for Inbound Customer Service Center
 Responsible for all Customer Service support for inbound calls
 Extensive work with Oracle and Excel as well as offering website support, re-ships, address changes and perform
data entry.
 Million Dollar Sales club member
Wells Fargo (via Adecco), Raleigh, NC
Loan Document Specialist (2006 – 2009)
 Responsible for: Registering Loan Applications for Processing and Registered FHA/VA and Conventional Loan
Applications.
 Performed Date Entry and processed all changes for loan applications
 Validated all loan applications; performed all tasks required as a Loan Document Specialist and handled
Registration (Wells Fargo)
Money Solutions/Flagstone Bank, Raleigh, NC
Customer Service/Loan Processing (2004- 2006)
 Provided support for customers and aided in processing loans. Tasks included: data entry, answered multiple
phone lines, maintained filing system, human resources,payroll and scheduling.
Majes Communications, Raleigh, NC
Production/Resource Manager (2001- 2004)
 Managed Call Center Outbound Call Center and assisted president and vice-president.
 Responsible for - Hiring/terminations, Payroll, Evaluations for call center employees, Quality control, Updated all
computer systems daily, Scheduling and Human resources
Interfaith Food Shuttle, Raleigh, NC
Raleigh Housing Authority Community Liaison (1999 – 2001)
 Responsible for all food distribution for Raleigh Housing Authority Food Distribution. Worked in conjunction
with The Food Bank of North Carolina to provide needy families with food. Provided meals for Kids Café.
Representative for Inter-Faith Food Shuttle at Raleigh Housing Authority Residential Council. Picked up all food
donations and delivered all food donations. Constructed program for food insecure senior citizens to receive
meals delivered at their door and organized different volunteer efforts to deliver food.
EDUCATION
Wake Technical Community College-Raleigh NC -Present
Forest Park Senior High School, HS Diploma, Baltimore, MD
Certifications: COMP USA- -Microsoft Excel and Microsoft Word