This document summarizes a study on the export-import procedures and practices of Qualitex Group located in Bangladesh. The objectives of the study are to provide an overview of Qualitex Group, understand rules and regulations around import-export, identify key issues in documentation and letter of credit practices, and identify problems and recommendations. It then discusses Qualitex Group's mission, products, customers, export destinations and growth, findings, recommendations, and concludes that Qualitex Group is one of the largest towel companies in Asia Pacific.

1. EXPORT – IMPORT PROCEDURE AND PRACTICES
A STUDY ON QUALITEX GROUP, CEPZ.
Department of Business Administration
Faculty of Business Studies
International Islamic university Chittagong
PREPARED BY
Mohammed Imtiaj Uddin Chowdhury
Metric No: R121223
Program: MBA
Major: Marketing
Semester: Summer 2013

2. OBJECTIVES OF THE STUDY
 To present an overview of Qualitex Group
 To know the general rules and regulation and put on
practical exposure of the role of Import-Export procedure
and practices.
 To identify the key issues to be considered for preparing
import-export documentation and L/C practices.
 To identify some problems and recommends some
necessary measures.

3. RESEARCH METHODOLOGY OF
THE STUDY
 Data sources:
 1).Primary Data
 2).Secondary Data
Daily dairy maintained by me.
Various publications on export procedure & practice
Related websites.
Personal investigation with customs
Different reports sent out to BEPZA
Different reports collect from Bank.
Annul Retorts.
• Observation.
•Interview.
• Interrogation.
•Questionnaires.

4. AT A GLANCE OF QUALITEX GROUP
Mission and
Vision:
On time delivery
Competitive price
Supply Chain Analysis
Reduce customer complaints.
ensure the Quality Product.
• Maintaining at least 80%
efficiency.
• Life time relation with Buyers.
• Customer satisfaction.
A Towel manufacturing
organizations located at CEPZ in
Bangladesh.
Factoriesat a glance
Premier 1888 Ltd.
Crown Mills (BD) Ltd.
Qualitex Industries (BD) Ltd.
Mitali Textile Industries (BD) Ltd.
Modern Towels (BD) Ltd.
Aadi Towels (BD) Ltd.
Our Products:
Bath, kitchen, Sheared,
Embroidered , Baby Hood
and Printed Towels for retail,
hospitality & healthcare
service markets.

6. COMMITTEMENT OF CUSTOMERS
We are always committed to our customers to provide them
quality service by offering :
 On time delivery as well as maintaining high quality standard at competitive
price.
 We are globally aligned with our USA & Pakistani factories, obtain
technical, logistical and commercial support from them and thus set
ourselves apart from any other factory in Bangladesh/Pakistan/India.
 We have a technical design team, who offer up to speed designs and the
latest of trends.
 We offer supply chain analysis for all our customers. Forward planning
based on historical data and future sales trends.
 We keep safety stock both in finished & grey to fulfill urgent customer
needs.

7. PROSPERITY- OUR EXPORT DESTINATIONS
Year : 2012
USA
Turnover: US$ 41,230,564.71
Which is 56.72 % of Total Turnover
Canada
Turnover: US$ 9,052,355.96
Which is 12.45 % of Total Turnover
Total Turnover: US$ 72,590,651.82
Others
 Turnover: US$ 5,093,717.88
Which is 7.01 % of Total Turnover
Europe
Turnover: US$ 17,214,013.27
Which is 23.82 % of Total Turnover

8. PROSPERITY –
SALES TURNOVER (2000 – 2012)
YEAR
$12.8
$17.3$14.1
$22.0
$28.4$28.5
$36.0
$46.4
$49.9
$59.2
$68.6
$85.4
$72.7
$84.0
$-
$10.0
$20.0
$30.0
$40.0
$50.0
$60.0
$70.0
$80.0
$90.0
Sales Turnover
(US$ million)

9. PROSPERITY –
OUR PRODUCTION CAPACITY GROWTH
300
550
1000
1400
1600
2000
2000 2003 2006 2009 2012 2015
(Projected)
Production Capacity (Tons per month)

10. FINDINGS / PROBLEMS
Company never compromise concern of quality assurance.
Employees and workers highly job rotated.
All decision sin the project are made by single person.
Company always paid suppliers payment when they received the goods.
Qualitex has good relation with their bank, BEPZA, customs and other third
parties.
The Company could not determine specify the job responsibility of the entire
employees.
The number of human resources in branch is really insufficient.
The company has long time reputation that salary and wages paid on time.
World famous retail company (Well Mart, IKEA, Asada) sustain good relation
with the company in long time.
Export is easier than Import, Export is online based rather than Import is not
online based or manual system.
This Company never open back to back L/C. They always try to open at sight,
irrevocable L/C .

11. RECOMMENDATION
 The company should be sustained their product quality,. Buyer wants to have
quality product.
 Qualitex Group should be appointed some professional people rather than
fresh people.
 Commercial Department cannot do smoothly without taking help of a bank,
customs. So, Company should mentions good relation with their bank, Customs
& BEPZA.
 The Company should specify the job responsibility of the entire employee. Thus
all the undertaken work will be competed efficiently and effectively.
 The company should be needed to strong their HR Department .
 Salary fixation, confirmation and promotion procedure should be considered on
employee’s experience, attitude, performance and knowledge.
 Qualitex Group should be changed Bureaucratic policy. To take any decision
management should be consulted with management level person.
 In Import section the company should be maintain update method.

12. CONCLUSION
Qualitex Group is one of the largest towel companies in the Asia
Pacific. The products of Qualitex Group includes Bath Towel, Hand
Towel,KitchenTowel,dish Cloth, Wash Cloth, Scrubber, Barmops, etc
which are basically designed basing on the buyer’s requirements
and specimen. This report mainly focuses Commercial procedure.
And identifying its major strength and weakness based on some
performance analysis is also the focusing point.