This document outlines the standard operating procedure for processing returns at a distribution center. It involves verifying the delivery order details, checking for any damage or discrepancies, unloading and counting return items, documenting any issues, and resealing the truck. Key steps include comparing the delivery order to the outlet code, inspecting return seals and items for damage, taking photos as needed, signing summary documents, and completing any discrepancy reports within 24 hours. Referenced pages provide more details on specific parts of the return process.

1. Lorry from DC
arrived
Check DO,SO &
Outlet Code
CORRECT
Refer page 4
No
REJECT
Yes
Return
Process
Refer page 13
Check Return Seal
RETURN
SEAL
Refer page 3
NO
Take picture of Seal
IF, Seal Spoiled
Break the Seal
Take picture carton
arrangement
IF any
damage
Start Unloading
Yes
Discrepancy
Refer page 5
1
Continue…

2. IF any
damage
while
unloading
Yes
Discrepancy
Report
Refer page 5
Load Return Items
IF, there is a excess
or short carton qty,
driver need to
verified by initial
beside amend
Total Quantity
REFER PAGE 11 & 12
REFER PAGE 9
Take Picture return
item, Driver Area,
No. Plate
Seal the lorry
Documentation
Sign & Chop
Detail Checking
with Simple DO
Discrepancy
Report within 24
hours
2

3. Return Process
Bring out all return
items
Count and verified
total carton of
return item
Both BIC and Driver must verified
for the total cartons by signing
the SUMMARY RETURN
- Must attached together
with Sales Order
- Refer page 6 & 7
Take picture for
total carton of
return items
3

4. Delivery Order (DO)
Load
Number
and Outlet
Code Must
Correct
4

5. 5

6. Summary Return
6

7. Summary Return
7

8. Photos of Discrepancy Items
Extra
Items
Damage Items
Dented
Items
Spoiled Item
8

9. Simplified Delivery Order (DO)
SKU
A0395817-01
A0395827-01
A0450159-02
A0000030-02
A0290445-02
A0290445-03
A0377069-01
A0395819-01
A0395824-01
A0395826-01
A0395829-01
A0395897-01
A0000043-01
A0004626-01
A0096166-01
A0118112-03
A0223080-01
A0233063-01
A0289030-02
A0290445-04
A0375324-01
A0395814-02
A0395819-02
A0395821-01
A0395828-01
A0395830-01
A0450156-01
A0000005-01
A0000005-02
SKU Description
1 MALAYSIA DISHWASH LIQUID 900ML-LIME
1 MALAYSIA DISHWASH LIQUID 3L-LIME
DYNAMO DETERGENT LIQUID 4.4KG-REGULAR
DAIA SOFTENER REF 2L-LAVENDER
BIO ZIP DETERG PWD 2.5KG-OR
BIO ZIP DETERG PWD 2.5KG-COLOUR
FITTI BASIC DIAPERS JUMBO L60-L
1 MALAYSIA SHOWER CREAM 1000ML-GOAT
1 MALAYSIA BLEACH 1L-REGULAR
1 MALAYSIA FACIAL TISSUE 80S X 4 BOX
1 MALAYSIA FLOOR CLEANER 2L-LAVENDER
1 MALAYSIA B DIAPERS ECO LGUARD JUMB L72
DAIA DETERG PWD BOX 2.5KG-FLORAL
AURAT FOREARM GLOVE AR-0134-1
TENA VALUE ADULT DIAPERS M10
FRUISER S/CREAM 1000ML-GOATS MI
JOHNSONS BABY BATH MILK 2X600ML REF
DAIA DETERG PWD POUCH 2.5KG-FLORAL
BIO ZIP DETERG PWD 800G-COLOUR
BIO ZIP DETERG PWD 2.5KG-FLORAL
PET PET DIAPERS MEGA M80
1 MALAYSIA DETERGENT LIQUID 2KG-ANTIBACT
1 MALAYSIA SHOWER CREAM 1000ML-S/FLOWER
1 MALAYSIA DISHWASH PASTE 400G-LIME
1 MALAYSIA TOILET TISSUE 200S X 10R
1 MALAYSIA DISHWASH PASTE 1KG-LIME
DYNAMO DETERGENT LIQUID 4.1KG-ANTIBAC
AMBI PUR MINI FRESH 4.5ML-OXYGENSM
AMBI PUR MINI FRESH 4.5ML-SUNBEAM
Data
Sum of (EA)
Sum of (CS)
48
24
12
18
24
24
9
36
36
60
18
12
10
24
16
24
12
12
40
16
6
12
24
48
20
32
6
12
12
4
4
4
3
3
3
3
3
3
3
3
3
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
1
9

10. GRR IBT PROCEDURE
REMARK : DISCREPANCY (DATE)
TOTAL CARTON
LOAD NO.
MUST CHOP & SIGN WITH DIFFERENT PERSON
10

11. DOCUMENTATION
11

12. DOCUMENTATION
12

13. DOCUMENTATION
Seal Summary shows
Availability to do return
13