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Driving mobile user
engagement using in-app
messages
Recording and slides will be
emailed by end of day Tuesday
Driving mobile user engagement using in-app messages
Ehren Maedge
VP/GM
MoEngage
@maedge
#mowebinar | @moengage
What the heck are in-app
messages
#mowebinar | @moengage
#mowebinar | @moengage
Push
notifications -
shown outside
the app
#mowebinar | @moengage
In-apps. Shown
to users while
using the app
#mowebinar | @moengage
#mowebinar | @moengage
Push - drive
users back to
the app
In-app - drive
behavior while
using the app
Why in-apps are a mobile
marketer’s best friend
#mowebinar | @moengage
In-apps are like hiring a personal
coach for each user
#mowebinar | @moengage
#mowebinar | @moengage
#mowebinar | @moengage
In-apps don’t require any
engineering involvement to design
and launch
#mowebinar | @moengage
#mowebinar | @moengage
Music App
Try a pro subscription now and listen
to full tracks of your favorite songs
Show me
Maybe later
#mowebinar | @moengage
Behavior vs. Broadcast
In-apps can be delivered based on
user behavior
#mowebinar | @moengage
Trigger this in-app
message when user
installs and opens app
the first time.
#mowebinar | @moengage
Send a special offer to
users who have
booked at least two
rides in the last month
in a certain city
#mowebinar | @moengage
In-app messages are effective at
driving engagement
#mowebinar | @moengage
3.5X higher retention rate
equates to 50 percent third-month
retention of new users
#mowebinar | @moengage
#mowebinar | @moengage
engagement with generic
in-app messaging is 28%
engagement with messages
that are triggered by user
actions achieve 56%
Why in-apps are a mobile marketer’s best friend
#mowebinar | @moengage
-they are like coaching each individual user
-they require little engineering involvement
-they can be triggered off individual behavior
-they are very effective at getting users to
take action
5Five valuable ways to use in-app
messages
#mowebinar | @moengage
Drive purchase behavior
#mowebinar | @moengage
Drive purchase behavior
#mowebinar | @moengage
PurchaseBrowse Add to Cart
100 100 100
Drive purchase behavior
#mowebinar | @moengage
PurchaseBrowse Add to Cart
100 20 10
#mowebinar | @moengage
Don’t leave that
shopping cart!
#mowebinar | @moengage
Maybe consider a
purchase
Drive purchase behavior
#mowebinar | @moengage
PurchaseBrowse Add to Cart
100 20 10
Drive purchase behavior
#mowebinar | @moengage
PurchaseBrowse Add to Cart
100 30 10
Free shipping
off your
entire
purchase
today with
code FREE
Drive purchase behavior
#mowebinar | @moengage
PurchaseBrowse Add to Cart
Free shipping
off your
entire
purchase
today with
code FREE
Along with
those pants,
check out our
new arrivals
in shoes
100 30 10
Drive purchase behavior
#mowebinar | @moengage
PurchaseBrowse Add to Cart
Free shipping
off your
entire
purchase
today with
code FREE
Along with
those pants,
check out our
new arrivals
in shoes
100 30 20
Share your
new outfit
with a friend
Increase Opt-In rates for email and
push
#mowebinar | @moengage
Increase Opt-In rates
for push
#mowebinar | @moengage
Increase Opt-In rates for push
#mowebinar | @moengage
Prompt those who have opted out
of push to opt in
#mowebinar | @moengage
Drive higher email opt-in rates
#mowebinar | @moengage
On-boarding New Users
#mowebinar | @moengage
#mowebinar | @moengage
Drive users to make their
first purchase or booking
#mowebinar | @moengage
Get users started on the
right track
#mowebinar | @moengage
Help them realize the full
benefits
Share information
#mowebinar | @moengage
#mowebinar | @moengage
Update Available
#mowebinar | @moengage
Noteworthy Features
Direct Feedback
#mowebinar | @moengage
#mowebinar | @moengage
Collect language
preferences
X
Select your language preferences
English
French
Spanish
*
Rating their experience
#mowebinar | @moengage
Five valuable ways to use in-app messages
#mowebinar | @moengage
-managing purchase behavior
-increase opt-in rates for email and push
-onboard new users
-share valuable information
-get feedback directly from user input
Go forth and conquer with in-app
messages
#mowebinar | @moengage
Driving mobile user engagement using in-app messages
Ehren Maedge
ehren@moengage.com
650-302-3752
#mowebinar | @moengage
Any Questions?

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