Lean Six Sigma for IT

   Earn up to 18
   CPE Credits

   Improve the                December 3-4, 2009 | Arlington, ...
For organizations to consistently improve their performance, it is critical that the people
            doing the work hav...
Lean Six Sigma for IT

yellow belt certification          Lean Six Sigma for IT

                                 December 2, 2009
Lean Six Sigma for IT

day one          Lean Six Sigma for IT

                December 3, 2009
                 Lunch Bre...
Lean Six Sigma for IT

day two          Lean Six Sigma for IT

                 December 4, 2009
                 Combine S...
Lean Six Sigma for IT

     Logistics & Registration

     Venue and Hotel:                                        CPE Cre...
Lean Six Sigma for IT

Logistics & Registration

to register
           Call                                 Fax this Form...
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  1. 1. Lean Six Sigma for IT Earn up to 18 CPE Credits Improve the December 3-4, 2009 | Arlington, VA Optional Pre-Conference Yellow Belt Certification December 1-2, 2009 Quality and Efficiency You Will Learn To: of Your IT Unlock the Potential of Lean Six Sigma for IT Discover innovative solutions to link Lean Six Sigma to the information technology Processes functions of your organization through Lean Transform and Streamline your IT Processes Incorporate Six Sigma methodology into your current business systems and align Six Sigma with your strategic plan Discuss the Advantages of Linking Six Sigma and ITIL Together Understand the difference between the two approaches and discover the benefits of combining ITIL and Six Sigma together Develop Top-Line Business Results for Increased Productivity Identify and execute critical Six Sigma developments and learn how they can be applied to drive success in your IT function In Association with: www.ASMIweb.com/IT www.ASMIweb.com/IT 1
  2. 2. For organizations to consistently improve their performance, it is critical that the people doing the work have the skills and tools necessary to apply their knowledge to the improvement process. The goal of this course is to provide professionals with techniques to continuously improve individual and team work by contributing effective solutions in problem solving projects. Yellow belt recipients will leave the workshop with the tools necessary to: Apply Support Document Work Complete learned techniques the identification “best practices” to ensure the a work related to help make of improvement in a manner that gains of successful project improvement in opportunities will enable them to projects are the daily work of through a team be disseminated maintained your function area problem solving throughout the by collecting data, process organization applying the tools and using the problem solving process who should attend: CIO, CTO Systems Architects IT Director’s Business Analysts VP’s Performance Improvement Managers IT Managers System Analysts Assistant Directors Senior Project Managers Information Technology Specialists Deployment Leader / Champion IT Specialists 2 www.ASMIweb.com/IT
  3. 3. Lean Six Sigma for IT white belt certification December 1, 2009 8:00 12:00 Workshop Registration and Continental Breakfast Lunch 9:00 1:00 Welcome Remarks and Introductions Manage the Lean Six Sigma Project Streamline Lean Six Sigma and project Introduction to Lean Six Sigma management strategies History and background of Lean and Apply measurement tools to evaluate projects Six Sigma (LSS) and objectives Outcomes of LSS Core concepts and goals of LSS 2:30 Break LSS infrastructure The DMAIC methodology 2:45 Define 10:30 Define problem Break Define improvement goal 10:45 Initiation of process mapping process (SIPOC) DMAIC-Pizza Service Simulation Select team Prioritizes improvement opportunities Create project plan and countermeasures Draft project charter Provides for a thorough analysis of the opportunity 3:30 Establishes a consistent approach Summary & Daily Wrap Up Enhances employee development 4:00 and motivation White Belt Workshop Adjourns Implementation and Deployment Strategy Develop strategies and objectives for deployment Incorporate Six Sigma into organizational business strategy Identify key focus areas and change management processes Create flexibility and responsiveness in your organization top five reasons to attend: Learn the Value Improve the Enhance the Earn Your Lean Unleash the of Lean Six Sigma Results of your Quality and Six Sigma Yellow Full Power of and its Ability Organization by Timeliness of Belt Certification Information to Transform IT Combining Six Your IT Processes Technology Using Processes Sigma and ITIL through Six Sigma this Customized Six Sigma Methodology www.ASMIweb.com/IT 3
  4. 4. yellow belt certification Lean Six Sigma for IT December 2, 2009 8:30 12:00 Continental Breakfast Lunch 9:00 1:00 Measure Focus on Projects Baseline the current process Charter Address “low-hanging fruit” Stakeholder analysis Confirm customer CTQs Communication plan Determine current performance baseline Process map Stratify data Cause and effect FMEA Analyze Solution matrix Gather causal data WBS/schedule Determine & validate root causes Control plan Identify a solution to combat root causes 2:30 Break 10:30 Break 2:45 10:45 Review/Questions Improve Identify countermeasures 3:15 Perform cost/ benefit analysis Exam Design improved process Develop scorecards 4:00 Yellow Belt Workshop Adjourns Pizza Service Simulation Two & Control Report scorecard data Create process control plan Identify replication opportunities Develop future plans “Excellent demonstrations of applying lean Six Sigma to software developments” Michael DiCrescio, Adelphi University 4 www.ASMIweb.com/IT
  5. 5. Lean Six Sigma for IT day one December 3, 2009 8:30 Conference Registration & Continental Breakfast 9:00 keynote address Maximize Outcomes and Improve Processes by Integrating Lean Six Sigma and Information Technology Many companies are now faced with consolidations and market share growth opportunities if they can improve their operations quickly to free up cash and move forward faster. The proven model for deploying a successful process improvement initiative is to drive it from the top down. Listen to an industry-recognized leader in process improvement and project management as they discuss best practices for Six Sigma deployment in your IT department and how you can sustain the gains and achieve maximum ROI. Dr. Frank Anbari, PMP® Six Sigma Master Black Belt, Drexel University 10:00 Networking Break & Refreshments 10:15 Make Lean Six Sigma Your Own: An Integration of the Methodology into your Current Business Systems Integrate Lean Six Sigma initiatives into your overall strategic plan Improve continuity between business and IT through shared vision Reduce redundancy in IT initiatives through standardization Daniel Zucker, PMP® Six Sigma Master Black Belt, The Operari Group 11:15 Understand the Value of Lean Six Sigma: Transforming IT and Software Processes Discover how to implement specialized tools which can be adapted to handle IT processes Learn how to effectively analyze and determine the root causes of poor IT performance through effective project management Develop skills to utilize Six Sigma’s DMAIC process to implement corrective actions based on empirical evidence Dr. Frank Anbari, PMP® Six Sigma Master Black Belt, Drexel University “Presenters offered practical information that I can apply.” Patric Poole, Omaha Public Power District www.ASMIweb.com/IT 5
  6. 6. day one Lean Six Sigma for IT December 3, 2009 12:15 Lunch Break 1:15 Project Selection: Utilize Project Management to Select Projects for Six Sigma Deployment Learn the latest project management strategies and how to incorporate them into your Six Sigma deployment Canvas critical project selection strategies and understand how to select the right projects for your organization Integrate proven project management techniques into Six Sigma projects Daniel Zucker, PMP® Six Sigma Master Black Belt, The Operari Group 2:30 Networking Break & Refreshments 2:45 Lessons Learned from Implementing Six Sigma to an Internal IT System Listen to an experienced professional discuss his hands-on experience dealing with implementing Six Sigma to Internal IT Systems within their offices Learn the difficulties and roadblocks that appeared and how they were handled Find out what recommendations they have for businesses and offices who are in the early, middle or late stages of implementation Karl Williams MAC Consulting, LSS Master Black Belt 4:00 Adjourn “Good combination of examples, experiences and exercises used.” Pamela Stender, Eclipse Inc. 6 www.ASMIweb.com/IT
  7. 7. Lean Six Sigma for IT day two December 4, 2009 8:30 Conference Registration & Continental Breakfast 9:00 Change Management: Deal with the Most Challenging Aspect of Lean Six Sigma Deployment Addressing change management is arguable the most difficult barrier organizations face while deploying Lean Six Sigma. Being able to understand exactly what change management means is vital for the success of Lean Six Sigma. During this keynote address you will learn how you can covert the volumes of change management theory into practical, easily applied strategies as well as discover why these applied strategies are so critical to sustained Six Sigma success. Case studies will be presented to illustrate the strategic and tactical approaches discussed. Ronald D. Snee, PhD President, Snee Associates, LLC 10:15 Break & Refreshments 10:30 Migrate from the Waterfall to Lean Development Models Discover how HP migrated its LaserJet FW development team from a waterfall development model to stage-gate development to a lean development model Learn what prompted each transition and discuss the changes that were necessary for each transition Understand the productivity improvements achieved along with other benefits Bret Dodd R&D Director, Engineering Services, Imaging & Printing Group, Hewlett-Packard Company 12:00 Lunch Break “Will apply the many take-aways that will positiviely impact our organization” Isabel Rink, Mills Peninsula Health Services www.ASMIweb.com/IT 7
  8. 8. day two Lean Six Sigma for IT December 4, 2009 1:00 Combine Six Sigma and ITIL: Can They Be Used Together Effectively? Understand the difference between the two approaches used to improve IT service management Learn how these two approaches can be highly complementary to each other and used in combination to effectively improve your business process Discover the advantages and benefits of using ITIL and Six Sigma together David Bigio Associate Professor of Mechanical Engineering Director of Undergraduate Studies, University of Maryland 2:00 Break & Refreshments 2:15 Innovation and Lean Six Sigma’s Role in the Process Understand that the economy is based upon innovation and growth and Lean gives you the ability to move faster in all facets of business Discuss the under-emphasized importance of risk management within any innovation efforts Reward & Recognition: the most important (and often forgotten) last step Amanda M. Warfield, PMP® Sr. Program Manager – Energy & Utilities, Sherpa Consulting, LLC. 3:00 Conference Adjourns “These conferences have been great in attracting some very interesting and impressive keynotes.” Donna Harrigan, Arrow Electronics 8 www.ASMIweb.com/IT
  9. 9. Lean Six Sigma for IT Logistics & Registration Venue and Hotel: CPE Credits Lean Six Sigma for IT will be held at The Performance Delivery Method: Group-live Institute Training Center in Arlington, VA, just one Program Level: Beginner block east of the Courthouse Metro stop on the Prerequisites: None Orange Line. A public parking garage is located Advanced Preparation: None inside of the building. CPE Credits: 18 The American Strategic Management Institute (ASMI) is registered with The Performance Institute Training Center the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry 1515 N. Courthouse Rd., Suite 600 of CPE Sponsors. State boards of accountancy have final authority Arlington, VA 22201 on the acceptance of individual courses for CPE credit. Complaints 877-992-9521 regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org. A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $233 until November 3, 2009. Please call the hotel directly for reservations and reference code “Lean Six Sigma for IT.” The hotel Cancellation Policy is conveniently located three blocks from the For live events: ASMI will provide a full refund less $399 administration Rosslyn Metro station. Please ask the hotel about fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to conference start date, no refund will be issued. a complimentary shuttle that is also available for Registrants who fail to attend and do not cancel prior to the event will be your convenience. charged the entire registration fee. All the cancellation requests need to be made online. Your confirmation Arlington Rosslyn Courtyard by Marriott email contains links to modify or cancel registrations. Please note that the 1533 Clarendon Blvd. cancellation is not final until you receive a written confirmation. Arlington, VA 22209 Payment must be secured prior to the conference. If payment is not Phone: 703-528-2222 / 1-800-321-2211 received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your www.courtyardarlingtonrosslyn.com participation at the event. Quality Assurance Tuition & Group Discounts: ASMI strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel The tuition rate for Lean Six Sigma for IT is there is some way we can improve, please write your comments on the as follows: evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please Offerings Early Bird Regular Rate submit it in writing no later than 10 business days after the end of the training to: ASMI: Corporate Headquarters; 805 15th Street NW, 3rd Floor; Conference only $1199 $1399 Washington, D.C. 20005 Pre-Conference $899 $999 Note: As speakers are confirmed six months before the event, some Yellow Belt speaker changes or topic changes may occur in the program. ASMI is not responsible for speaker changes, but will work to ensure a comparable Certification speaker is located to participate in the program. Conference and $2099 $2399 If for any reason ASMI decides to cancel this conference, ASMI Certification accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. * For the Early Bird rate, register before Discounts September 24, 2009. • All ‘Early Bird’ Discounts must require payment at time of registration and For more information on group discounts for before the cut-off date in order to receive any discount. Lean Six Sigma for IT please contact David Yerks • Any discounts offered whether by ASMI (including team discounts) must also require payment at the time of registration. at 858-866-9381 or email him at • All discount offers cannot be combined with any other offer. David.Yerks@ASMIweb.com • Discounts cannot be applied retroactively 10 www.ASMIweb.com/IT
  10. 10. Lean Six Sigma for IT Logistics & Registration to register Call Fax this Form to Visit 877-992-9522 866-234-0680 www.ASMIweb.com/IT Registration Form Yes! Register me for The Lean Six Sigma Yellow Belt Certification Please call me. I am interested in a special Group Discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information Check Purchase Order / Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip Please make checks payable to: The Performance Institute Priority Code: T345-WEB www.ASMIweb.com/IT 11