Quality Management: A Systems Approach Student Number Date Graded 02/21/16 Examination Grade 60 Document ID Question Number Your Answer Answer Reference 1. A Incorrect 2. C Incorrect 3. A Correct 4. D Correct 5. B Incorrect 6. C Incorrect 7. A Correct 8. D Incorrect 9. C Correct 10. A Correct 11. A Incorrect 12. C Incorrect 13. A Correct 14. B Correct 15. A Correct 16. D Correct 17. D Correct 18. C Correct 19. B Correct 20. C Incorrect Questions Answered Incorrectly 1.   Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness? Student Answer:  A Answer:  Incorrect Reference: 2.   A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's  most  likely at which stage? Student Answer:  C Answer:  Incorrect Reference: 5.   A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, "I quit!" and storms out, slamming the door. This scenario is  best  described as an example of Student Answer:  B Answer:  Incorrect Reference: 6.   When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved Student Answer:  C Answer:  Incorrect Reference: 8.   A patient's discharge status prognosis is "good." This prognosis is an example of Student Answer:  D Answer:  Incorrect Reference: 11.   Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system? Student Answer:  A Answer:  Incorrect Reference: 12.   A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced Student Answer:  C Answer:  Incorrect Reference: 20.   A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an Student Answer:  C Answer:  Incorrect Reference: Achieving Quality Results in Complex Systems: Part 1 Date Graded 02/21/16 Examination Grade 40 Document ID Question Number Your Answer Answer Reference 1. C Correct 2. B Correct 3. D Correct 4. A Correct 5. C Incorrect 6. B Incorrect 7. D Correct 8. C Incorrect 9. C Incorrect 10. C Incorrect 11. C Incorrect 12. B Correct 13. C Incorrect 14. A Incorrect 15. C Incorrect 16. D Incorrect 17. A Correct 18. A Incorrect 19. C Incorrect 20. A Correct Questions Answered Incorrectly 5.   Which part of the SMART goal system requires perspective and context to be useful? Student Answer:  C Answer:  Incorrect Reference: 6.   When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct Student Answer:  B Answer:  Incorrect Reference: 8.   Polic.

1. Quality Management: A Systems Approach
Student Number
Date Graded
02/21/16
Examination
Grade
60
Document ID
Question Number
Your Answer
Answer
Reference
1.
A
Incorrect
2.
C
Incorrect

2. 3.
A
Correct
4.
D
Correct
5.
B
Incorrect
6.
C
Incorrect
7.
A
Correct
8.
D
Incorrect
9.
C
Correct

3. 10.
A
Correct
11.
A
Incorrect
12.
C
Incorrect
13.
A
Correct
14.
B
Correct
15.
A
Correct
16.
D
Correct
17.

4. D
Correct
18.
C
Correct
19.
B
Correct
20.
C
Incorrect
Questions Answered Incorrectly
1. Which one of the following systems context models uses a
contemporary triad and illustrates essential elements of
organizational effectiveness?
Student Answer:
A
Answer:
Incorrect
Reference:
2. A quality manager asks why medical errors are increasing.
By asking this type of question, you can deduce that she's
most
likely at which stage?

5. Student Answer:
C
Answer:
Incorrect
Reference:
5. A systems manager comes to work in the morning after his
night team had a long night of system issues. The manager stops
one employee in the hall to ask what happened during the
evening shift. The employee shouts, "I quit!" and storms out,
slamming the door. This scenario is
best
described as an example of
Student Answer:
B
Answer:
Incorrect
Reference:
6. When desired healthcare outcomes are consistent with
professional knowledge, then the organization has achieved
Student Answer:
C
Answer:
Incorrect
Reference:
8. A patient's discharge status prognosis is "good." This
prognosis is an example of
Student Answer:
D
Answer:

6. Incorrect
Reference:
11. Which one of the following systems context models
provides a "big picture" look at healthcare across a broad view
of different influences on a system?
Student Answer:
A
Answer:
Incorrect
Reference:
12. A manager was dissatisfied with the results of her study,
so she reexamined and reframed the study. In doing so, she
practiced
Student Answer:
C
Answer:
Incorrect
Reference:
20. A patient comes to the respiratory therapy department for a
breathing treatment. This is an example of a/an
Student Answer:
C
Answer:
Incorrect
Reference:
Achieving Quality Results in Complex Systems: Part 1
Date Graded

7. 02/21/16
Examination
Grade
40
Document ID
Question Number
Your Answer
Answer
Reference
1.
C
Correct
2.
B
Correct
3.
D
Correct
4.
A
Correct

8. 5.
C
Incorrect
6.
B
Incorrect
7.
D
Correct
8.
C
Incorrect
9.
C
Incorrect
10.
C
Incorrect
11.
C
Incorrect
12.

9. B
Correct
13.
C
Incorrect
14.
A
Incorrect
15.
C
Incorrect
16.
D
Incorrect
17.
A
Correct
18.
A
Incorrect
19.
C

10. Incorrect
20.
A
Correct
Questions Answered Incorrectly
5. Which part of the SMART goal system requires perspective
and context to be useful?
Student Answer:
C
Answer:
Incorrect
Reference:
6. When an unexpected death occurs in a healthcare facility,
accredited hospitals are required to conduct
Student Answer:
B
Answer:
Incorrect
Reference:
8. Policies established by organizations that oversee and guide
the healthcare industry are _______ policies.
Student Answer:
C
Answer:
Incorrect

11. Reference:
9. Which part of the SMART goal system can limit innovations
or breakthroughs?
Student Answer:
C
Answer:
Incorrect
Reference:
10. Which part of the SMART goal system can make an
organization stay at the current ability levels of employees?
Student Answer:
C
Answer:
Incorrect
Reference:
11. Creating new positions and conducting training for new
employees instead of identifying the underlying cause of
problems is an example of
Student Answer:
C
Answer:
Incorrect
Reference:
13. When private policies aren't in place, which of the
following types of policies may pick up the slack?
Student Answer:
C
Answer:

12. Incorrect
Reference:
14. The policy that may allow the use of public funding to
ensure that public objectives are met is the _______ policy.
Student Answer:
A
Answer:
Incorrect
Reference:
15. If a nurse correctly starts an IV line in a patient, her action
is
best
classified as a/an
Student Answer:
C
Answer:
Incorrect
Reference:
16. "Getting new furniture for the obstetrics unit waiting room
within the next year" is an example of a/an
Student Answer:
D
Answer:
Incorrect
Reference:
18. Regular mammogram screenings for healthy women is
best
described as an example of _______ prevention.
Student Answer:

13. A
Answer:
Incorrect
Reference:
19. Improving nursing customer service is an example of a/an
_______ goal.
Student Answer:
C
Answer:
Incorrect
Reference:
Achieving Quality Results in Complex Systems: Part 2
Date Graded
02/21/16
Examination
516813RR
Grade
55
Document ID
Question Number
Your Answer
Answer
Reference
1.

14. A
Correct
2.
C
Correct
3.
A
Correct
4.
C
Incorrect
5.
A
Correct
6.
A
Incorrect
7.
B
Incorrect
8.
C

15. Correct
9.
A
Correct
10.
B
Incorrect
11.
C
Incorrect
12.
A
Correct
13.
D
Incorrect
14.
A
Incorrect
15.
D
Incorrect

16. 16.
B
Correct
17.
D
Correct
18.
A
Correct
19.
B
Correct
20.
A
Incorrect
Questions Answered Incorrectly
4. A department manager wishes to tackle the issue of high
employee turnover and therefore schedules a department
meeting. A new employee starts the meeting by asking, "Exactly
what are we trying to accomplish here?" Unknowingly, the new
employee is exhibiting a critical part of which quality cycle?

17. Student Answer:
C
Answer:
Incorrect
Reference:
6. Which one of the following choices can be defined as "the
voice of the customer"?
Student Answer:
A
Answer:
Incorrect
Reference:
7. A manager is standardizing policies and sharing best
practices in the departmental meeting. In doing so, the manager
is fulfilling which step in the Shewhart cycle?
Student Answer:
B
Answer:
Incorrect
Reference:
10. If a manager wants a quick and complete overview of what
is happening in the business, the manager could use
Student Answer:
B
Answer:
Incorrect
Reference:
11. Implementing any change first on a small scale represents

18. part of the ______ cycle.
Student Answer:
C
Answer:
Incorrect
Reference:
13. A manager is reviewing the results of a coding study. In
doing so, the manager is probably fulfilling which step in the
PDCA cycle?
Student Answer:
D
Answer:
Incorrect
Reference:
14. After listening to the complaints of overworked nurses, a
nurse manager reviews schedules and then devises a plan to
successfully hire additional staff and provide more days off. In
doing so, the manager exhibited critical professional judgment
known as
Student Answer:
A
Answer:
Incorrect
Reference:
15. According to the aspects of performance management
measures, how can you determine whether a change is or isn't
an improvement?
Student Answer:
D

19. Answer:
Incorrect
Reference:
20. Which one of the following types of analysis strives to
prevent problems before they happen?
Student Answer:
A
Answer:
Incorrect
Reference: