1. MGT 330 Final ExamSET 2
PLEASE DOWNLOAD THE ANSWERS HERE
MGT 330 Management: Theory, Practice, and Application
Final Exam
INSTRUCTIONS: This is an individual assignment. You may not discuss any of
the questions and answers with your fellow classmates.
There is only one correct answer for each question. You may use all your e-text
and eResource materials as well as past discussion questions to answer these
questions.
Your answers are due to your individual forums no later than midnight (Arizona
time zone) on Monday of Week Five (the last day of class). Simply type your
answers in the body of a blank e-mail message. For example,
1. a
2. b
3. c
_________________________________________________________________
_
1. Which of the following is NOT one of the four functions of management?
a. Reporting
b. Planning
c. Organizing
d. Leading
e. Controlling
2. During which of the following functions do managers identify jobs to be done,
hire people to do the jobs, establish departments, delegate authority, and
coordinate the work of subordinates?
a. Reporting

2. b. Planning
c. Organizing
d. Leading
e. Controlling
3. External factors include all EXCEPT which one of the following factors?
a. E-business
b. Globalization
c. Rapid change
d. SWOTT
e. Technology
4. Employee development is a disadvantage of delegation.
a. True
b. False
5. Who developed a set of management principles that became known as
“scientific management?”
a. Douglas McGregor
b. Frank and Lillian Gilbreth
c. Fredrick Winslow Taylor
d. Henri Fayol
e. Max Weber
6. Which of the following is an aspect of the planning function of management?
a. Comparing actual performance with established standards
b. Delegating authority
c. Maintaining morale
d. Maintaining a healthy organizational culture

3. e. Setting goals and courses of action
7. Which of the following is NOT a step in the strategic planning process?
a. Develop a mission statement
b. Evaluate and correct strategy
c. Formulate a strategy to achieve strategic goals
d. Obtain employee commitment
e. Set strategic goals
8. Which of the following are abstract ideals about what a society believes to be
good?
a. Cultures
b. Mores
c. Norms
d. Traditions
e. Values
9. Which of the following are two internal factors that influence planning?
a. Strengths and opportunities
b. Strengths and trends
c. Strength and weaknesses
d. Trends and opportunities
e. Weaknesses and opportunities
10. Which type of plan specifies the business or the business the firm intends to
be in and the course of action it will pursue?
a. Descriptive
b. Operational
c. Standing
d. Strategic

4. e. Tactical
11. Which of the following bars discrimination based on race, color, religion, sex,
or national origin?
a. The American with Disabilities Act of 1990
b. The Civil Rights Act of 1991
c. The Equal Pay Act of 1963
d. The Wagner Act
e. Title VII of the Civil Rights Act of 1964
12. Which type of organization is characterized by an organizational structure that
has flexible lines of authority, fewer specialized jobs, and decentralized decision-
making?
a. Autonomous organization
b. Federal organization
c. Flexible organization
d. Mechanistic organization
e. Organic organization
13. Which of the following is an aspect of the organizing function of
management?
a. Allocating resources
b. Comparing actual performance with established standards
c. Maintaining morale
d. Molding company culture
e. Setting goals and courses of action
14. Steering control is the process through which an enterprise’s activities are
grouped together and assigned to managers.
a. True
b. False

5. 15. A learning organization is characterized by creating, acquiring, and
transferring knowledge.
a. True
b. False
16. Which of the following styles is a leader using when she focuses on the needs
of her employees and emphasizes building good interpersonal relationships?
a. Employee-oriented
b. General
c. Job-oriented
d. Laissez-faire
e. Situational
17. Which of the following is an aspect of the leading function of management?
a. Comparing actual performance with established standards
b. Delegating authority
c. Developing plans and forecasting
d. Maintaining a healthy organizational culture
e. Setting goals and courses of action
18. Which of the following is based on the expectancy theory of motivation?
a. Fiedler’s Contingency Theory
b. Leader-Member Theory
c. Path-Goal theory
d. Trait Theory
e. Transactional Theory
19. A transformational leader uses his or her power to give rewards and manages
through transactions.
a. True

6. b. False
20. A charismatic leader is one who possesses envisioning, energizing, and
enabling qualities that mobilize and sustain activities in an organization.
a. True
b. False
21. Bureaucratic control relies on the use of rules, regulations, and authority to
guide performance.
a. True
b. False
22. Which of the following is NOT part of the design of a basic control system?
a. Comparing actual performance with established standards
b. Measuring performance
c. Reverent power
d. Setting performance standards
e. Taking corrective action
23. Which of the following is an aspect of the controlling function of management?
a. Comparing actual performance with established standards
b. Delegating authority
c. Developing plans and forecasting
d. Maintaining a healthy organizational culture
e. Setting goals and courses of action
24. The method of cost accounting designed to identify streams of activity and
then to allocate costs across particular business processes according to the
amount of time employees devote to particular activities is called:
a. Action-Oriented Performance (AOP)
b. Activity-based Costing (ABC)
c. Comparative Accounting

7. d. Payola
e. Six Sigma
25. What are the steps in the control process?
a. Acquire employee commitment, measure results compared to expectations,
provide feedback and take corrective action.
b. Establish standards, implement standards, acquire employee commitment, and
take action.
c. Establish standards, implement standards, acquire employee commitment,
measure results compared to expectations.
d. Establish standards, implement standards, measure results compared to
expectations, provide feedback and take corrective action.
e. Implement standards, acquire employee commitment, measure results
compared to expectations, provide feedback and take corrective action.