Santanu Mitra is a Manager of Learning Delivery Management at NIIT Limited in Kolkata, India with over 13 years of experience in teaching, teacher training, and educational technology. He is responsible for managing business operations and ensuring revenue retention in the east region. Prior to his current role, he worked as a teacher for 5 years at international schools where he coordinated various extracurricular activities.

1. SANTANU MITRA
Travel Enthusiast, Passion for Photography, Love Calligraphy, Interested in Public
Speaking, Value People, Love Kids and Family, Care for Environment.
MANAGER- LEARNING DELIVERY MANAGEMENT AT NIIT LIMITED (MLSL - SCHOOL
LEARNING GROUP) - KOLKATA, WEST BENGAL, INDIA
PROFILE SUMMARY: 13 YEARS IN TEACHING; TEACHER’S TRAINING; IMPLEMENTATION
OF EDUCATIONAL TECHNOLOGY; BUSINESS PLANNING AND MANAGEMENT
 Out of 13 Years of professional exposure in Education Industry, Santanu has
been contributing last 8 Years for building the School Learning Group of NIIT
Limited. NIIT is a brand, a global leader in Skills and Talent Development,
offering Broad-based Education and Training Solutions to Corporations,
Institutions, and Individuals in over 30 countries.
 As Regional Delivery Manager in current role, Santanu is managing business
operations of East Region and ensuring retention of business in every financial
year, has strength in logical and creative thinking ability, experienced in
customer management, business administration, business review & analysis.
He strives to merge leadership & team management skills with problem
solving attitude. He knows how to prioritize his task.
 Prior to join NIIT Ltd, Santanu had contributed 5 Years of his career for
Teaching and Learning in International Schools with multiple additional roles
like Coordinator of International School Award (British Council), In Charge of
Calligraphy & Photography Club Activities, Assistant Hose Master etc. These
experiences had facilitated him to understand the emerging need of society,
education, environment and children.
NIIT LIMITED
JANUARY 2012–PRESENT: [7 YEARS 10 MONTHS]
Kolkata-India https://www.niitnguru.com
MANAGER - LEARNING DELIVERY MANAGEMENT; AUG 2019–PRESENT
NIIT Limited, Kolkata
 Managing Operations at East Region as Regional Delivery Manager
 Overseeing Daily Business Operations and Key Business Accounts
 Developing and Implementing Growth Strategies for Service Delivery
 Training & Guiding Executives on Service Excellence
 Creating and Managing Budgets for a Financial Year
 Improving & Retaining the Existing Revenue
 Hiring Employees for Education Delivery
 Evaluating Performance and Productivity
 Analyzing Accounting and Financial data on Collection & Revenue
 Researching and Identifying opportunities for revivals
 Generating Reports, Creating Action Plans
ASSISTANT MANAGER - LEARNING DELIVERY MANAGEMENT; AUG 2017–JUL 2019
NIIT Limited, Kolkata
Responsible for Operations at Eastern Region as Group Leader, Managed a
workforce of skilled professionals, Ensured proper execution of committed
learning delivery to the customers through Service Excellence. Ensured
Renewals, Revival & Protection of Existing Revenue in FY'18 and FY'19 that
had helped to achieve the 'STAR Performance Award 2019'
18-May-1981
Flat No-3C, Pushpanjali,
Dashodrone, Rajarhat Main
Road, Kolkata- 700136
+91-9830796731
Santanu.Mitra@hotmail.com
Current Company website
www.niitnguru.com

2. EDUCATIONAL QUALIFICATION
 M.B.A Pursuing – St. Xavier’s College,
Kolkata – Twinning Program with
Pondicherry University
 PG Diploma Educational Technology,
IGNOU- Pursuing,
 M.A. Education- Netaji Subhas Open
University, Kolkata. Had specialization in
Teacher Education - June 2009, First Class
 B.Ed. – Regional Institute of Education,
Bhubaneswar (N.C.E.R.T), Had
specialization in Science Teaching
Methodology - June 2006, First Class
 B.Sc. (General Science)- The University of
Burdwan, June 2003
LIST OF AWARDS AND FELICITATIONS:
 Ace of the Quarter - Driving Service Delivery Parameters for team- Q4 FY'19
 Team of the Quarter- Achieving all Service Delivery Parameters- Q2 FY'19
 Ace of the Quarter- Achieving the Learning Delivery Targets- Q4 FY'18
 Ace of the Quarter- Ensuring 24 Hrs. TAT with Zero Open Cases- Q3 FY'18
 Creative Commando- For Creating Values through Business Projects- FY'18
 Long Service Award- Successful Completion of 5 Years in NIIT Ltd- Dec'17
 Star Performance Award- Achieving 100% of in FY’19 Annual Targets
PARTICIPATION IN TRAINING AND WORKSHOPS:
 Manager Development Program NIIT Ltd.- Nov'18
 Managerial Efficiencies by NIIT Ltd.-Aug'18
 Service Champion by NIIT Ltd.- April'18
 Learning Delivery Management by NIIT Ltd. - May'17
SR. EXECUTIVE - LEARNING DELIVERY MANAGEMENT; AUG 2014–JUL 2017
NIIT Limited, Kolkata
As an Academic Mentor, I was responsible for Operational Processing,
Prioritizing task, Trained School Teachers on necessary ICT skills for
transforming Classroom Teaching within scope of NIIT Nguru Product
Methodologies. Along with protection of Existing Revenue, Collection from
Existing business also got added to my role that had helped me to
understand the business better and equipped me for focusing on data
management in systematic pattern.
LIST OF AWARDS AND FELICITATIONS:
 Inspiring Mentor Award - Annual Day 01-Oct-2016
 Star of the Month- for Executing all the Key Deliverables Effectively- Aug'16
 Star of the Month- for All Round Performance- Feb'2016
 Ace of the Quarter- for Training, Customer Supports- Q3 FY'16
 Star of the Month- for Clearing 100% Product Certification Test- Dec'14
 Star of the Month- for Outstanding Customer Support, Training- Sep'14
PARTICIPATION IN TRAINING AND WORKSHOPS:
 Gender Sensitivity at Workplace by NIIT Ltd - Jun'15.
 Executive Development Program by NIIT Ltd - Aug'14
EXECUTIVE - LEARNING DELIVERY MANAGEMENT; JAN 2012–JUL 2017
NIIT Limited, Kolkata
As an Academic Mentor, I was responsible for Operational Processing,
Trained School Teachers on necessary ICT skills for transforming Classroom
Teaching within scope of NIIT Nguru Product Methodologies.
LIST OF AWARDS AND FELICITATIONS:
 Star of the Month- For Successful Retention of Customer- April'14
PARTICIPATION IN TRAINING AND WORKSHOPS:
 Customer Service Excellence- Sep'13

3. FAMILY DETAILS
 Married, proud father of a little daughter,
staying in a joint family with parents
 My father Mr. Arun Kumar Mitra had
served 40 years as Government employee,
was in SAIL-ISP (IISCO- Burnpur)
SOCIAL NETWORKING
I am one click away at Facebook
santanu.mitra.3910
PROOFESSIONAL NETWORKING
https://www.linkedin.com/in/santanu-mitra
THE SAGAR SCHOOL
AUG 2008–JUNE 2011 [2 YEARS 11 MONTHS]
Rajasthan- India https://www.thesagarschool.org
TRAINED GRADUATE TEACHER (TGT) - SCIENCE AUG 2008– JUNE 2011
The Sagar School, Tijara
Responsible for Academic Development of Students, Coordinated
International School Award Successfully with The British Council, Taught
Science at Secondary Years and Photography at Middle Years.
LIST OF AWARDS AND FELICITATIONS :
 International School Award Coordinator- The British Council- Nov'10
PROJECT DESCRIPTION:
International School Award and Global School Partnership (British
Council) for sharing social structure, cultural dimension of India and UK
that resulted in endorsement as brand ambassador for conducting and
integrating international dimension within the school curriculum.
PARTICIPATION IN TRAINING AND WORKSHOPS:
 Global School Partnership- The British Council, India- Jan'11
 National Convention - School Counsellors on Classroom Management
 Seminar on Educating Facebook Generation
 School Accreditation
SHRI KRISHNA PRANAMI PUBLIC SCHOOL
JUNE 2006–MAY 2008 [2 YEARS]
Siwani, Haryana, India https://www.skpps.org
PRIMARY TEACHER (PRT) - SCIENCE JUNE 2006–MAY 2008
The Sagar School, Tijara
Responsible for Academic Development of Students, Taught Science at
Primary, Middle and Secondary Years.
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