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Michael Schott | @michaelschott
Director of Online Marketing | OpenEnglish
Where in the world is…
Leveraging Geography for PPC Success
2015 Agenda 2
Agenda
What’s happening today!
• Intro
• Strategic
Overview
• Settings &
Tactics
• Reporting &
Optimization
2015 Intro 3
Intro
Favorite quote: “Can’t manage what you don’t measure”
Worked with brands like:
• Over 9 Years in Performance Digital
Marketing
• Managed campaigns in markets across
US, LATAM, APAC, EMEA
• Passionate about learning & teaching
@michaelschott
www.linkedin.com/in/michaelschott
michael.schott@openenglish.com
A Strategic View
Knowing the who, where & what to target
Strategy 5
Going Geo & Local
Why should I care about geography for PPC?
What is at risk ?
Reaching the wrong audience
MONEYTIME
&
Follow the 80/20 Rule
20% tactics80% strategy
Strategy 6
It’s all about control
Be a Control Freak! Don’t let Google, Facebook or Bing control your targeting!
Selecting the right geographic locations is a key component to the
success of any PPC campaign!
– Audience
• Where is my audience? Where do they hang out?
• The message: Ads, landing pages, website, video…
– Deliver relative content to the users search, whether its
physical or interested in your location
– Cost & Performance
• Optimize you bids & budgets based on location performance
• Demand of your product or service varies
• Control performance per location (ROI)
– Time, Location & Device
• What time zone are they in?
• Operational:
– Call centers in different location than my user,
warehouse for delivery, local stores
• Is my customer mobile & close to my location?
Strategy 7
When should I go Geo/Local?
ALWAYS! the question is...
How targeted should I go?
International, Country, State, City, Zip Code?
• Accounts
• Campaigns
• Bid adjustments
• All of the above? A hybrid…
Things to consider:
– Scalability of your account & team
– Type of business
• Where is my customer located?
– Retail store, restaurants, local consulting practice?
– Online: physical or digital product
– Demand for my product/service from one location to another
– Shipping & taxes
– My time zone & customer’s time zone
Strategy 8
Types of geographical business:
Quick Examples of Businesses affected by geography!
Local Business
• Restaurants & Food Delivery
• Services: Handyman, Plumbers,
Electricians, Car Wash, Mechanics,
Airports, Doctors, Lawyers
National
• Airlines
• Hotels
• Car Rental
Multinational / International
• Ecommerce
• International brands:
• Coke
• McDonalds or BK
• Large Hotel Chains
• Nike
• Car Companies
Strategy 9
Know before you go!
If you aim at nothing you will hit it every time –Zig Ziglar
Research before setting up your Account / campaigns
Common tools of the trade:
• Keyword tool & AdPreview Tool
• Google Trends
• Competitive Tools: iSpionage, SEMRush, Spyfu
Other marketing channels for research:
• Google analytics
• SEO
• Emails
• TV
• Display/programmatic data
• Database or CRM
• AdWords: search query report
• Market research: Addressable market size, competitors, market
penetration & saturation
Ready, Fire, Aim!
Strategy 10
Start your keyword research
Google Keyword Tool with & without location settings
Strategy 11
Match your KWs with target location
All keywords & locations are not created equal all
Same set of keywords – difference between locations US English vs British English
Ex. in Spanish: Auto, Automovil, Coche, Carro, Vehiculo
Google TrendsGoogle Keyword Planner
Strategy 12
Competitive Research
Who am I up against?
• Who is bidding on your keywords?
• What is the keyword overlap?
• Are they competitor local or global?
• Are you missing keywords?
• Are they missing keywords?
Local Search in Miami Local Search in London
https://adwords.google.com/apt/AdPreview
Strategy 13
Build local targeted keywords
Expand your keyword list to all target locations…
www.ubersuggest.org
www.ranks.nl/keyword-combinations
www.keywordlizard.com/
www.wordstream.com/keyword-generator
www.keywordmachine.com/
A Tactical View
Tips, Tricks & Best Practices
Tactical 15
Choosing An Account Structure
Start from the top
Is the business local today…How about 5
years from now?
Risks of a poor account structure:
• Lose historical data
• Lose performance (QS, History, CTR)
• Control the message
• High cost of restructure
• Management of accounts
PRO CONS
• Local Messaging,
Ads, Landing Pages,
Keywords
• Scalability
• Performance &
Efficiency
• Goals & ROI
• Data loss & shared
across different
accounts or
campaigns
• Same message for
everyone
• Generic keywords
• Team or one
person: A lot of
work
Ideal structure for local business
Tactical 16
Choosing An Account Structure
Start with an account today but plan for tomorrow…
Go fully international, an account by country?
Benefits:
• Granularity
• Better Control of targeting, message,
business units & P&Ls
• Need more hands on deck for
management
• Complexity
Naming Conventions
USA-Fl-MIA-GSN-Brand
• brand
• brand +1
USA-Fl-MIA-GSN-NB-RunningShoes
• running shoes
• mens running shoes
• women running shoes
• track running shoes
Tactical 17
Campaign settings - Adwords
Best practices will depend on your business…
In Adwords
Location & Language Targeting are required
How is location determined by Google?
• Domain TLD (Top-Level Domain) Extension
• Google.com vs Google.co.uk
• Users query: location + or + location / Previous Queries
• IP Address
• GPS, WIFI
• Cell Tower
• Mobile IP Address
Tactical 18
Campaign settings - AdWords
Best practices will depend on your business…
Main differences between settings
Things to consider:
• DO NOT LEAVE default settings
(recommended)
• Use exclusions to avoid overlap
depending on account structure
Campaign for Florida: Exclude Miami from campaign
Campaign for Miami: Exclude the rest of Florida, USA, Other Cities
Campaign for All Florida: Use bid modifiers to adjust your locations
Strategic Decision
up to your needs
1
2
Tactical 19
Setting the account up
Choose your locations - Advanced
There are three choices you
can click on for each
location:
Add (adds the location of
your intended target)
Exclude (prevent your ads
from showing to this location)
Nearby (generates a list of
nearby regions that you
might consider adding.)
Tactical 20
Setting the account up
Choose your locations - Advanced
There are three choices you
can click for location groups:
Places of Interest (airports,
universities, central
commercial areas)
Demographics (based on
income)
My Locations (Target ads
around your location feed.)
Tactical 21
Setting the account up
Choose your locations - Advanced
Bulk locations are very
valuable if you have a
database of current
customers
Pair online effort with OOH,
Magazine distributions,
Flyers or via an API
Tactical 22
Campaign settings - Facebook
Location settings on Facebook
Differences between Facebook & Google
• Homes or most recent location
• Home within location
• People who are around the area
• Traveling to selected area
Geo-targeted Ad Extensions
Ad Extensions will help with geotargeted relevancy
23Tactical
Location Extensions: specific retail locations
Call Extensions: Click to Call your location
Ad Extensions – Customize for localization
Ad Extensions that can be adjusted to location
Review: specific retail location & services
Call Outs: product offers, product highlights
Structured Snippets: events, amenities, products
Sitelinks: Different landing pages per location
24Tactical
Reporting & Optimization
Building a well oiled machine
Reporting - Dimensions
Ahhh, the good old days of dimensions
26Reporting & Optimization
Use AdWords Reports
Not a fan of Excel? Use Pivots in Adwords
27Reporting & Optimization
Create your own dashboards
Adwords has some nice graphs but not enough!
28Reporting & Optimization
Use Outside Help!
Use external tools if possible – SEM Management, BI & Visualization
29Reporting & Optimization
Bidding Adjustments
Location Bid Adjustment
30Reporting & Optimization
It’s not all about the platforms!
External factors are equally as important
Aside from settings
Key components to a successful geo-targeted campaign
• Geo-Specific Website &/or Landing Pages :
– TDL domain
– Keywords on URL
– Have a map on the page
– Hours of operation
– Driving Directions
– Local images: city skyline, key landmarks
– Copy about the location
– Coding: Title Tags, Meta Descriptions & hreflang
• Language & copy
– Ad Copy
– CTA: Come visit us, Come by today, Join us
– Geo keywords, local vernacular
– Testimonials & Reviews
– Local offers
– Currency
• GDN / display banners with local copy & images
32Supporting Roles
And the supporting
role goes to…
Higher Quality Score & User Experience
Conclusion 33
Conclusion
Tailor you campaigns, settings & ads to your business
Prepare & Set
• Set right structure
• Attention to detail on
settings
• Start with a baseline
Optimize & Bids
• Identify locations
with better
conversions
• Combine device &
location to maximize
reach
• Test, Test & Test
Research
• Know who & where to
target
• Who am I up against
• Find opportunities
Outside of
Publishers
• Landing Pages &
Websites
• The right message
• Make it relevant to
each location
Leveraging Geography for PPC Success

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Leveraging Geography for PPC Success

  • 1. Michael Schott | @michaelschott Director of Online Marketing | OpenEnglish Where in the world is… Leveraging Geography for PPC Success
  • 2. 2015 Agenda 2 Agenda What’s happening today! • Intro • Strategic Overview • Settings & Tactics • Reporting & Optimization
  • 3. 2015 Intro 3 Intro Favorite quote: “Can’t manage what you don’t measure” Worked with brands like: • Over 9 Years in Performance Digital Marketing • Managed campaigns in markets across US, LATAM, APAC, EMEA • Passionate about learning & teaching @michaelschott www.linkedin.com/in/michaelschott michael.schott@openenglish.com
  • 4. A Strategic View Knowing the who, where & what to target
  • 5. Strategy 5 Going Geo & Local Why should I care about geography for PPC? What is at risk ? Reaching the wrong audience MONEYTIME & Follow the 80/20 Rule 20% tactics80% strategy
  • 6. Strategy 6 It’s all about control Be a Control Freak! Don’t let Google, Facebook or Bing control your targeting! Selecting the right geographic locations is a key component to the success of any PPC campaign! – Audience • Where is my audience? Where do they hang out? • The message: Ads, landing pages, website, video… – Deliver relative content to the users search, whether its physical or interested in your location – Cost & Performance • Optimize you bids & budgets based on location performance • Demand of your product or service varies • Control performance per location (ROI) – Time, Location & Device • What time zone are they in? • Operational: – Call centers in different location than my user, warehouse for delivery, local stores • Is my customer mobile & close to my location?
  • 7. Strategy 7 When should I go Geo/Local? ALWAYS! the question is... How targeted should I go? International, Country, State, City, Zip Code? • Accounts • Campaigns • Bid adjustments • All of the above? A hybrid… Things to consider: – Scalability of your account & team – Type of business • Where is my customer located? – Retail store, restaurants, local consulting practice? – Online: physical or digital product – Demand for my product/service from one location to another – Shipping & taxes – My time zone & customer’s time zone
  • 8. Strategy 8 Types of geographical business: Quick Examples of Businesses affected by geography! Local Business • Restaurants & Food Delivery • Services: Handyman, Plumbers, Electricians, Car Wash, Mechanics, Airports, Doctors, Lawyers National • Airlines • Hotels • Car Rental Multinational / International • Ecommerce • International brands: • Coke • McDonalds or BK • Large Hotel Chains • Nike • Car Companies
  • 9. Strategy 9 Know before you go! If you aim at nothing you will hit it every time –Zig Ziglar Research before setting up your Account / campaigns Common tools of the trade: • Keyword tool & AdPreview Tool • Google Trends • Competitive Tools: iSpionage, SEMRush, Spyfu Other marketing channels for research: • Google analytics • SEO • Emails • TV • Display/programmatic data • Database or CRM • AdWords: search query report • Market research: Addressable market size, competitors, market penetration & saturation Ready, Fire, Aim!
  • 10. Strategy 10 Start your keyword research Google Keyword Tool with & without location settings
  • 11. Strategy 11 Match your KWs with target location All keywords & locations are not created equal all Same set of keywords – difference between locations US English vs British English Ex. in Spanish: Auto, Automovil, Coche, Carro, Vehiculo Google TrendsGoogle Keyword Planner
  • 12. Strategy 12 Competitive Research Who am I up against? • Who is bidding on your keywords? • What is the keyword overlap? • Are they competitor local or global? • Are you missing keywords? • Are they missing keywords? Local Search in Miami Local Search in London https://adwords.google.com/apt/AdPreview
  • 13. Strategy 13 Build local targeted keywords Expand your keyword list to all target locations… www.ubersuggest.org www.ranks.nl/keyword-combinations www.keywordlizard.com/ www.wordstream.com/keyword-generator www.keywordmachine.com/
  • 14. A Tactical View Tips, Tricks & Best Practices
  • 15. Tactical 15 Choosing An Account Structure Start from the top Is the business local today…How about 5 years from now? Risks of a poor account structure: • Lose historical data • Lose performance (QS, History, CTR) • Control the message • High cost of restructure • Management of accounts PRO CONS • Local Messaging, Ads, Landing Pages, Keywords • Scalability • Performance & Efficiency • Goals & ROI • Data loss & shared across different accounts or campaigns • Same message for everyone • Generic keywords • Team or one person: A lot of work Ideal structure for local business
  • 16. Tactical 16 Choosing An Account Structure Start with an account today but plan for tomorrow… Go fully international, an account by country? Benefits: • Granularity • Better Control of targeting, message, business units & P&Ls • Need more hands on deck for management • Complexity Naming Conventions USA-Fl-MIA-GSN-Brand • brand • brand +1 USA-Fl-MIA-GSN-NB-RunningShoes • running shoes • mens running shoes • women running shoes • track running shoes
  • 17. Tactical 17 Campaign settings - Adwords Best practices will depend on your business… In Adwords Location & Language Targeting are required How is location determined by Google? • Domain TLD (Top-Level Domain) Extension • Google.com vs Google.co.uk • Users query: location + or + location / Previous Queries • IP Address • GPS, WIFI • Cell Tower • Mobile IP Address
  • 18. Tactical 18 Campaign settings - AdWords Best practices will depend on your business… Main differences between settings Things to consider: • DO NOT LEAVE default settings (recommended) • Use exclusions to avoid overlap depending on account structure Campaign for Florida: Exclude Miami from campaign Campaign for Miami: Exclude the rest of Florida, USA, Other Cities Campaign for All Florida: Use bid modifiers to adjust your locations Strategic Decision up to your needs 1 2
  • 19. Tactical 19 Setting the account up Choose your locations - Advanced There are three choices you can click on for each location: Add (adds the location of your intended target) Exclude (prevent your ads from showing to this location) Nearby (generates a list of nearby regions that you might consider adding.)
  • 20. Tactical 20 Setting the account up Choose your locations - Advanced There are three choices you can click for location groups: Places of Interest (airports, universities, central commercial areas) Demographics (based on income) My Locations (Target ads around your location feed.)
  • 21. Tactical 21 Setting the account up Choose your locations - Advanced Bulk locations are very valuable if you have a database of current customers Pair online effort with OOH, Magazine distributions, Flyers or via an API
  • 22. Tactical 22 Campaign settings - Facebook Location settings on Facebook Differences between Facebook & Google • Homes or most recent location • Home within location • People who are around the area • Traveling to selected area
  • 23. Geo-targeted Ad Extensions Ad Extensions will help with geotargeted relevancy 23Tactical Location Extensions: specific retail locations Call Extensions: Click to Call your location
  • 24. Ad Extensions – Customize for localization Ad Extensions that can be adjusted to location Review: specific retail location & services Call Outs: product offers, product highlights Structured Snippets: events, amenities, products Sitelinks: Different landing pages per location 24Tactical
  • 25. Reporting & Optimization Building a well oiled machine
  • 26. Reporting - Dimensions Ahhh, the good old days of dimensions 26Reporting & Optimization
  • 27. Use AdWords Reports Not a fan of Excel? Use Pivots in Adwords 27Reporting & Optimization
  • 28. Create your own dashboards Adwords has some nice graphs but not enough! 28Reporting & Optimization
  • 29. Use Outside Help! Use external tools if possible – SEM Management, BI & Visualization 29Reporting & Optimization
  • 30. Bidding Adjustments Location Bid Adjustment 30Reporting & Optimization
  • 31. It’s not all about the platforms! External factors are equally as important
  • 32. Aside from settings Key components to a successful geo-targeted campaign • Geo-Specific Website &/or Landing Pages : – TDL domain – Keywords on URL – Have a map on the page – Hours of operation – Driving Directions – Local images: city skyline, key landmarks – Copy about the location – Coding: Title Tags, Meta Descriptions & hreflang • Language & copy – Ad Copy – CTA: Come visit us, Come by today, Join us – Geo keywords, local vernacular – Testimonials & Reviews – Local offers – Currency • GDN / display banners with local copy & images 32Supporting Roles And the supporting role goes to… Higher Quality Score & User Experience
  • 33. Conclusion 33 Conclusion Tailor you campaigns, settings & ads to your business Prepare & Set • Set right structure • Attention to detail on settings • Start with a baseline Optimize & Bids • Identify locations with better conversions • Combine device & location to maximize reach • Test, Test & Test Research • Know who & where to target • Who am I up against • Find opportunities Outside of Publishers • Landing Pages & Websites • The right message • Make it relevant to each location

Editor's Notes

  1. Any business can be localized - We are no longer bound by geographic locations to reach out audience
  2. Ready Shoot Aim -> Ready Aim Shoot
  3. Paid Search: Campaign / Ad Group / Keywords Paid Social: Campaign / Ad Set / Ads
  4. Avoid getting impressions from outside your target location
  5. Avoid getting impressions from outside your target location