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Perspectives on Discoverability
Foundation of Quantum Physics
              The quantum world exists as a series of probability waves, an infinite
              number of potential outcomes
              Only when something is observed or measured does the probability
              wave collapse and a single result is established
              Wave Collapse measures and observes the world in multiple different
              ways, collapsing the various probability waves and establishing a rich
              perspective on reality
              This multi-view approach provides the foundation for strategy
              optimization using research and insights to drive revenue
         Our team...
              Advises mobile start ups on how to be more attractive to advertisers
              and agencies; how to monetize their data; and, how to stand out in
              the crowded marketplace
              Provides thought leadership research to capture the attention of
              clients and press
              Identifies ‘after next’ trends to inform product development



Copyright 2012 Wave Collapse LLC
Online survey in July 2012
          1500 people
         All own an iPhone, Android, Windows Phone, or
         BlackBerry device




Copyright 2012 Wave Collapse LLC
A new scientific truth does not triumph by convincing its
         opponents and making them see the light, but rather
         because its opponents eventually die, and a new
         generation grows up that is familiar with it.
              Max Planck, Physicist




Copyright 2012 Wave Collapse LLC
Discovery
                                   Awareness

                                   Favorability

                                   Consideration

                                     Purchase

                                     Advocacy

Copyright 2012 Wave Collapse LLC
I like to use this & look forward to it
      Mobile Phone                         Tablet            Computer




80%                                  78%               88%




  Copyright 2012 Wave Collapse LLC
63%
                                        <44
   53%             47%
                                       Years
                                                     Surprises vs Predictable
                                        Old        Multi-tasking vs Single-tasking




                                   Heavier Users
    Less likely to                   of Mobile
        own a                       Everything:               Love to
     Blackberry                      Internet                 Discover
     or Windows                        Apps
        Mobile                         Music
        device                        Games
                                                                         More on this
                                                                         later…


Copyright 2012 Wave Collapse LLC
Active



                  Discovery

                                   Passive



Copyright 2012 Wave Collapse LLC
100%


 80%


                                            Never
 60%                      13%       15%
                                            Less than once a week
                                            Once a week
                                            Couple of times a week
 40%
                                            Once a day
                                            Multiple times a day
                          53%       52%
 20%


   0%
                   Mobile Phone    Tablet                           Activ
                                                                      e
Copyright 2012 Wave Collapse LLC
Which of these have you searched for in the past week?
  100%



   80%



   60%
                                                                         50%
                                                                            45%     47%      47%
                                              41%      41%
   40%                             38%39% 39%
                         33%                         35%           34%
                                                             31%
                28%   26%
          23%
   20%



    0%
          Company Product           App    Topic    Company Product        App      Topic   Website

                             New                                         Familiar
                                               Mobile   Tablet
                                                                                                      Activ
                                                                                                        e
Copyright 2012 Wave Collapse LLC
Which of these have you searched for in the past week?
  100%



   80%
                                                                                                     72%
                                                     68%         67%                                             68%
                                                                             64%
                           59%
   60%         55%
                                                                                   50%
                                                                                               47%         47%
                                   38%         39%
   40%                                                     35%
                                                                       31%
                     26%                                                                 28%
         23%                             24%
   20%



    0%
          Company Product           App         Topic      Company Product           App        Topic      Website

                             New                                                   Familiar
                                           Mobile       Tablet     Computer
                                                                                                                       Activ
                                                                                                                         e
Copyright 2012 Wave Collapse LLC
Mobile Websites                                                 Tablet Websites

                All new                                                          All new
         Mostly ones                                                              ones
        new ones 5%                                                                 8%
          11%                                                       Mostly
                                                                   new ones                            No new
                                        No new                                                          ones
                                                                     15%
                                         ones                                                           33%
                                         37%




         A few new
            ones                                                              A few new
             47%                                                                 ones
                                                                                  44%

            Thinking about yesterday and the websites you browsed on your mobile phone/tablet, how many of
                                    them were new, ones you had not visited before?
                                                                                                                Activ
                                                                                                                  e
Copyright 2012 Wave Collapse LLC
Interest in Using Device to Find New Websites


         Mobile                                49%




          Tablet                                           65%




    Computer                                                      79%



                   0%              20%   40%         60%         80%    100%
                                                                           Activ
                                                                             e
Copyright 2012 Wave Collapse LLC
Mobile/Tablet Active Discovery is actually
         rediscovery, not true discovery/exploration
              Most searches are for companies/things where people
              already have a relationship
          Apps need to be a part of your mobile strategy
              50% of smartphone owners have searched for an app from
              a company they are familiar with in the past week
          Need to rely more heavily on passive discovery
              Low interest in using mobile to find new websites




                                                                       Activ
                                                                         e
Copyright 2012 Wave Collapse LLC
In the past day, what have you experienced?
  100%



   80%
                                                           70%
                               61%
   60%                                                                  56%

                                                                               46%
                        38%                         39%
   40%
               32%                            32%
                                                                                     26%

   20%



    0%
         Came across a new product or Found a new website I hadn't   Found a new app I hadn't
         company I hadn't heard about        visited before              heard of before
                    before
                                     Mobile     Tablet    Computer
                                                                                                Passive
Copyright 2012 Wave Collapse LLC
Action Taken After Coming Across New Content

                                                                57%
                    84%                                      Downloaded
                   Visited                                      App
                    Site
                                       28%                                      32%
                                                     2%
    2%                              Searched                                Searched for
                                                 Something
Something                          for similar                 Came
                                                                            similar apps
                                                    Else
   Else             Came              sites                    across
                   across                                       new
                     new                                        app
                   website


                                                                           69%
                          37%                                             Read
                         Read                                            Reviews
                        Reviews                                         about App
                       about Site

                                                                                      Passive
Copyright 2012 Wave Collapse LLC
Action Taken After Coming Across New Product or Company

                                                45%
                                            Looked for
                                            it in-store



                      2%
                  Something
                                     Came
                     Else          across new                 37%
                                   product/c               Searched
                                    ompany
                                                          for similar
                                                          products/c
                                                           ompanies


                                              66%
                                             Read
                                            Reviews
                                                                        Passive
Copyright 2012 Wave Collapse LLC
How did you hear about the new-to-you website/app?
  100%



   80%



   60%



   40%
                          29%         30% 29%                                             30% 29%
                                26%                                           27% 27%
                                                                    22% 22%
   20%     15%                                           15%
                 12%                               12%


    0%
             Email        Friends/     Social       TV              Trusted     Ad      Searched for
                           family     network                       website               it myself
                                          Mobile           Tablet
                                                                                                    Passive
Copyright 2012 Wave Collapse LLC
Driving Passive Discovery is a big opportunity
              Few people are coming across new content or companies
              while on Mobile and Tablet
              Promotes Active Discovery
         Advertisements are on par with Social in assisting
         Passive Discovery
              For websites, apps, and companies/products




                                                                      Passive
Copyright 2012 Wave Collapse LLC
Explorers
              People who love to find and experience new things across
              their lives, not just in mobile and digital (20%)
          Followers
               People who have a bit of an exploring streak but are more
              likely to follow the path rather than blaze it (60%)
          Laggards
              People who don’t go looking for new things as often, more
              content with what they already know (20%)



          Asked how much they agreed with the series of about 16 different statements around discovery in general.
          We separated out the groups based on those that overindexed in agreement with the statements
          (Explorers), those that were about average (Followers), and those that underindexed (Laggards)



Copyright 2012 Wave Collapse LLC
Mobile Phone
     All                             Explorers      Followers                     Laggards
 Respondents



80%                           92%                 81%                          66%

                                             Computer
    All                          Explorers         Followers                     Laggards
Respondents



88%                         91%                  87%                         87%
  Copyright 2012 Wave Collapse LLC                              I like to use this & look forward to it
How often do you use the search bar each day on Mobile?

             13%




                                     15%
                                                          Once a day
                                                          Multiple times a day
             80%
                                                 11%

                                     51%
                                                 31%



         Explorers                 Followers   Laggards
Copyright 2012 Wave Collapse LLC
Which of these have you searched for in the
  100%
                                    past week on Mobile?

   80%

                                                                                   66%
                                                                                               61%         59%
   60%                             54%         54%         52%
                                                                       48%
                       44%
         40%
   40%
                                                                                         33%         32%         32%

                                         21%         23%         22%
   20%                                                                       18%
                 11%         13%


    0%
          Company Product           App         Topic      Company Product           App        Topic      Website

                             New                                                   Familiar
                                          Explorers     Followers      Laggards

Copyright 2012 Wave Collapse LLC
100%                       In the past day, what have you come across?


80%                               75%                                                             75%
                                                                                     66%

60%                                                                      54%
       52%           52%                      53%                                           51%          52%

                                                           42%
40%                                     37%                                                                     38%

                                                                               26%
                                                                  21%
20%            17%         15%                       17%
                                                                                                                      14%


 0%
       New product/ New website    New app    New product/ New website    New app    New product/ New website   New app
         company                                company                                company

                      Mobile                                 Tablet                                Computer

                                         Explorers       Followers       Laggards

Copyright 2012 Wave Collapse LLC
How did you hear about the new-to-you website/app?
  100%



   80%



   60%

                                         46%
                         41%
   40%                                                                         38%
                                                                   35%                       35%
          29%
                                   23%                                                             24%
                                                      20%
   20%                                         15%                                    14%
                                                                         13%
                  9%                                         9%

    0%
             Email        Friends/        Social        TV         Trusted           Ad     Searched for
                           family        network                   website                    it myself
                                          Explorers    Followers    Laggards

Copyright 2012 Wave Collapse LLC
Explorers         Followers                                              Laggards



Computer                                             52%                                           43%
                              69%
  Ads



                                                                                                  15%
                                                    22%
 Mobile                       54%
  Ads



                                                                                                 13%
                                                    26%
 Tablet                       48%
  Ads


   Copyright 2012 Wave Collapse LLC   Clicked/tapped an ad in the past day on these devices
76%           Surprises vs Predictable
                                      <44
   49%               51%
                                     Years
                                                   Share Life Online vs
                                                       Keeping Life Private
                                      Old
                                                         Wild vs Calm



                                   Heavier Users
                                    of Mobile:            83% want to
    Android (46%)                    Internet
     iPhone (41%)                                        use Mobile or
                                       Apps                Tablets to
       iPad (58%)                      Music
    Apple TV (26%)                                          find new
                                      Games                 websites
      Roku (16%)                       Video
                                      Social


Copyright 2012 Wave Collapse LLC
61%
                                       <44
   53%              47%
                                      Years
                                                   Surprises vs Predictable
                                       Old




                                   Heavier Users
                                    of Mobile:
     Android (48%)                   Internet
     iPhone (37%)                      Apps             45% want to use
       iPad (43%)                      Music             Mobile to find
     Apple TV (8%)                    Games              new websites
       Roku (8%)                       Video
                                      Social


Copyright 2012 Wave Collapse LLC
56%
                                    40%             Predictable vs Surprises
                                    <44
    44%                            Years
                                                    Single-tasking vs Multi-
                                                             tasking
                                    Old




     Android (49%)
     iPhone (37%)                  Light Users of
       iPad (31%)                                         21% want to
                                       Mobile             use Mobile to
     Apple TV (6%)
       Roku (3%)                                            find new
                                                            websites


Copyright 2012 Wave Collapse LLC
Embrace Explorers
              Attractive Audience profile
              Turn to Mobile frequently & engage with Ads
          Increase Passive Discovery efforts to reach Followers
              They may not be actively looking, but there are
              opportunities for them to stumble across you
              They may not tap on ads, but they’ll see your message




Copyright 2012 Wave Collapse LLC
Joy Liuzzo
                                   571.293.0021
                               joy@wavecollapse.com
                                    @joyliuzzo




Copyright 2012 Wave Collapse LLC

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Mis wed 0945 joy liuzzo

  • 2. Foundation of Quantum Physics The quantum world exists as a series of probability waves, an infinite number of potential outcomes Only when something is observed or measured does the probability wave collapse and a single result is established Wave Collapse measures and observes the world in multiple different ways, collapsing the various probability waves and establishing a rich perspective on reality This multi-view approach provides the foundation for strategy optimization using research and insights to drive revenue Our team... Advises mobile start ups on how to be more attractive to advertisers and agencies; how to monetize their data; and, how to stand out in the crowded marketplace Provides thought leadership research to capture the attention of clients and press Identifies ‘after next’ trends to inform product development Copyright 2012 Wave Collapse LLC
  • 3. Online survey in July 2012 1500 people All own an iPhone, Android, Windows Phone, or BlackBerry device Copyright 2012 Wave Collapse LLC
  • 4. A new scientific truth does not triumph by convincing its opponents and making them see the light, but rather because its opponents eventually die, and a new generation grows up that is familiar with it. Max Planck, Physicist Copyright 2012 Wave Collapse LLC
  • 5.
  • 6. Discovery Awareness Favorability Consideration Purchase Advocacy Copyright 2012 Wave Collapse LLC
  • 7.
  • 8. I like to use this & look forward to it Mobile Phone Tablet Computer 80% 78% 88% Copyright 2012 Wave Collapse LLC
  • 9. 63% <44 53% 47% Years Surprises vs Predictable Old Multi-tasking vs Single-tasking Heavier Users Less likely to of Mobile own a Everything: Love to Blackberry Internet Discover or Windows Apps Mobile Music device Games More on this later… Copyright 2012 Wave Collapse LLC
  • 10.
  • 11. Active Discovery Passive Copyright 2012 Wave Collapse LLC
  • 12.
  • 13. 100% 80% Never 60% 13% 15% Less than once a week Once a week Couple of times a week 40% Once a day Multiple times a day 53% 52% 20% 0% Mobile Phone Tablet Activ e Copyright 2012 Wave Collapse LLC
  • 14. Which of these have you searched for in the past week? 100% 80% 60% 50% 45% 47% 47% 41% 41% 40% 38%39% 39% 33% 35% 34% 31% 28% 26% 23% 20% 0% Company Product App Topic Company Product App Topic Website New Familiar Mobile Tablet Activ e Copyright 2012 Wave Collapse LLC
  • 15. Which of these have you searched for in the past week? 100% 80% 72% 68% 67% 68% 64% 59% 60% 55% 50% 47% 47% 38% 39% 40% 35% 31% 26% 28% 23% 24% 20% 0% Company Product App Topic Company Product App Topic Website New Familiar Mobile Tablet Computer Activ e Copyright 2012 Wave Collapse LLC
  • 16. Mobile Websites Tablet Websites All new All new Mostly ones ones new ones 5% 8% 11% Mostly new ones No new No new ones 15% ones 33% 37% A few new ones A few new 47% ones 44% Thinking about yesterday and the websites you browsed on your mobile phone/tablet, how many of them were new, ones you had not visited before? Activ e Copyright 2012 Wave Collapse LLC
  • 17. Interest in Using Device to Find New Websites Mobile 49% Tablet 65% Computer 79% 0% 20% 40% 60% 80% 100% Activ e Copyright 2012 Wave Collapse LLC
  • 18. Mobile/Tablet Active Discovery is actually rediscovery, not true discovery/exploration Most searches are for companies/things where people already have a relationship Apps need to be a part of your mobile strategy 50% of smartphone owners have searched for an app from a company they are familiar with in the past week Need to rely more heavily on passive discovery Low interest in using mobile to find new websites Activ e Copyright 2012 Wave Collapse LLC
  • 19.
  • 20. In the past day, what have you experienced? 100% 80% 70% 61% 60% 56% 46% 38% 39% 40% 32% 32% 26% 20% 0% Came across a new product or Found a new website I hadn't Found a new app I hadn't company I hadn't heard about visited before heard of before before Mobile Tablet Computer Passive Copyright 2012 Wave Collapse LLC
  • 21. Action Taken After Coming Across New Content 57% 84% Downloaded Visited App Site 28% 32% 2% 2% Searched Searched for Something Something for similar Came similar apps Else Else Came sites across across new new app website 69% 37% Read Read Reviews Reviews about App about Site Passive Copyright 2012 Wave Collapse LLC
  • 22. Action Taken After Coming Across New Product or Company 45% Looked for it in-store 2% Something Came Else across new 37% product/c Searched ompany for similar products/c ompanies 66% Read Reviews Passive Copyright 2012 Wave Collapse LLC
  • 23. How did you hear about the new-to-you website/app? 100% 80% 60% 40% 29% 30% 29% 30% 29% 26% 27% 27% 22% 22% 20% 15% 15% 12% 12% 0% Email Friends/ Social TV Trusted Ad Searched for family network website it myself Mobile Tablet Passive Copyright 2012 Wave Collapse LLC
  • 24. Driving Passive Discovery is a big opportunity Few people are coming across new content or companies while on Mobile and Tablet Promotes Active Discovery Advertisements are on par with Social in assisting Passive Discovery For websites, apps, and companies/products Passive Copyright 2012 Wave Collapse LLC
  • 25.
  • 26. Explorers People who love to find and experience new things across their lives, not just in mobile and digital (20%) Followers People who have a bit of an exploring streak but are more likely to follow the path rather than blaze it (60%) Laggards People who don’t go looking for new things as often, more content with what they already know (20%) Asked how much they agreed with the series of about 16 different statements around discovery in general. We separated out the groups based on those that overindexed in agreement with the statements (Explorers), those that were about average (Followers), and those that underindexed (Laggards) Copyright 2012 Wave Collapse LLC
  • 27. Mobile Phone All Explorers Followers Laggards Respondents 80% 92% 81% 66% Computer All Explorers Followers Laggards Respondents 88% 91% 87% 87% Copyright 2012 Wave Collapse LLC I like to use this & look forward to it
  • 28. How often do you use the search bar each day on Mobile? 13% 15% Once a day Multiple times a day 80% 11% 51% 31% Explorers Followers Laggards Copyright 2012 Wave Collapse LLC
  • 29. Which of these have you searched for in the 100% past week on Mobile? 80% 66% 61% 59% 60% 54% 54% 52% 48% 44% 40% 40% 33% 32% 32% 21% 23% 22% 20% 18% 11% 13% 0% Company Product App Topic Company Product App Topic Website New Familiar Explorers Followers Laggards Copyright 2012 Wave Collapse LLC
  • 30. 100% In the past day, what have you come across? 80% 75% 75% 66% 60% 54% 52% 52% 53% 51% 52% 42% 40% 37% 38% 26% 21% 20% 17% 15% 17% 14% 0% New product/ New website New app New product/ New website New app New product/ New website New app company company company Mobile Tablet Computer Explorers Followers Laggards Copyright 2012 Wave Collapse LLC
  • 31. How did you hear about the new-to-you website/app? 100% 80% 60% 46% 41% 40% 38% 35% 35% 29% 23% 24% 20% 20% 15% 14% 13% 9% 9% 0% Email Friends/ Social TV Trusted Ad Searched for family network website it myself Explorers Followers Laggards Copyright 2012 Wave Collapse LLC
  • 32. Explorers Followers Laggards Computer 52% 43% 69% Ads 15% 22% Mobile 54% Ads 13% 26% Tablet 48% Ads Copyright 2012 Wave Collapse LLC Clicked/tapped an ad in the past day on these devices
  • 33. 76% Surprises vs Predictable <44 49% 51% Years Share Life Online vs Keeping Life Private Old Wild vs Calm Heavier Users of Mobile: 83% want to Android (46%) Internet iPhone (41%) use Mobile or Apps Tablets to iPad (58%) Music Apple TV (26%) find new Games websites Roku (16%) Video Social Copyright 2012 Wave Collapse LLC
  • 34. 61% <44 53% 47% Years Surprises vs Predictable Old Heavier Users of Mobile: Android (48%) Internet iPhone (37%) Apps 45% want to use iPad (43%) Music Mobile to find Apple TV (8%) Games new websites Roku (8%) Video Social Copyright 2012 Wave Collapse LLC
  • 35. 56% 40% Predictable vs Surprises <44 44% Years Single-tasking vs Multi- tasking Old Android (49%) iPhone (37%) Light Users of iPad (31%) 21% want to Mobile use Mobile to Apple TV (6%) Roku (3%) find new websites Copyright 2012 Wave Collapse LLC
  • 36. Embrace Explorers Attractive Audience profile Turn to Mobile frequently & engage with Ads Increase Passive Discovery efforts to reach Followers They may not be actively looking, but there are opportunities for them to stumble across you They may not tap on ads, but they’ll see your message Copyright 2012 Wave Collapse LLC
  • 37. Joy Liuzzo 571.293.0021 joy@wavecollapse.com @joyliuzzo Copyright 2012 Wave Collapse LLC