Raddon Chart of the Day
                                                                May 17, 2012
                                         Overall Loan Demand in the
                                           Next 12 Months Trend
50%


                                            44%
                                                                     42%
40%                             40%
                    39%                                  39%
                                                                                 36%          36%

                                                                                                          32%
30%                                                                                                                       31% 30%
                                                                                                    30%
                                                                                                                28%


20%
             2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
                       Households Anticipating the Use of Any Loan Product

Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.            www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                May 15, 2012
                Most Consumers Designate a Bank as Their
              Primary of Most Important Financial Institution
                             Bank                                                                                             69%

                Credit Union                                              21%

           Stockbrokerage                        4%

Mutual Fund Company                           2%

      Savings Institution                     2%

   Insurance Company                         1%

   Mortgage Company                          1%

       Finance Company                     0%

                                       0%            10%           20%            30%              40%   50%   60%         70%         80%
Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.               www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                 May 10, 2012
                               Check Writing Activity Has Declined
                                 As Debit Card Usage Has Grown
100%
90%                        93%                            92%
80%                                                                                                                              71%
                                                                                          75%            74%
70%                                                                                                                              69%
                                                                                          66%            65%
60%
                                                          54%
50%                        51%
40%
30%
20%
10%
 0%
                 Fall 2003                       Fall 2005              Fall 2007                   Fall 2009            Fall 2011
                                                                Debit Card     Checks
  Source: Raddon Financial Group, National Consumer Research – Fall 2011
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.           www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                  May 8, 2012
                                Growth in Online Banking Has Not
                                    Reduced Branch Usage
 90%
                                                       82%                              84%          83%
 80%                                   79%                              80%                                                81%          80%
                       78%                                                                                      78%
 70%
                                                                                                                           65%          67%
 60%                                                                                                            58%
                                                                                                     57%
 50%                                                                                    52%
                                                                        48%
 40%
                                       35%             34%
 30%                   29%
 20%
 10%
    0%
              Fall 2003 Fall 2004 Fall 2005 Fall 2006 Fall 2007 Fall 2008 Fall 2009 Fall 2010 Fall 2011

                                                Any Lobby or Drive-Up                              Any Online
Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                  www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                  May 3, 2012
                   Homeowners That Expect the Value of Their
60%
                     Home to Increase by the End of 2013
                         49%
50%

40%
                                                               33%
30%

20%
                                                                                                   14%
10%
                                                                                                                     4%
 0%
             Do Not Anticipate an Home Value Increase of Home Value Increase Home Value Increase of
           Increase in Home Value    Less than 5%        between 5% and 10%     10% or More

Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.         www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                  May 1, 2012
                 Most Homeowners Report That Their Home’s
                     Value Has Declined in the Last Year


                                                          18%
                      44%                                                                          Value Has Increased
                                                                                                   Value Has Stayed the Same
                                                                                                   Value Has Declined

                                                             38%


Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.         www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                April 26, 2012
                    Consumers That Anticipate a Home/Condo
                         Purchase In the Next Five Years
                                               3%                                4%
                                                                          7%
                                                                                                   Within the Next Year

                                                                                                   Within the Next One to Two
                                                                                                   Years
                                                                                                   Within the Next Three to
                                                                                                   Five Years
                                                                                                   Do Not Anticipate Buying a
                                                                                                   House
                                    86%

Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.           www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                April 24, 2012
                   Consumers Current Home Ownership Status
                       5%                                  2%


                     22%                                                                           Own a Home
                                                                                                   Rent
                                                                                                   Live with Parents/Relatives
                                                                                                   Other
                                                                      71%


Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.           www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                April 19, 2012
              Consumers That Have Applied and Been Turned
                 Down For a Loan in the Last 12 Months
Applied/Turned Down for Any Loan                                           11%

                                        Credit Card                    6%

                                    Line of Credit                 2%

                               Consumer Loan                      1%

                  Mortgage for Refinance                          1%

        Mortgage for Home Purchase                                1%

              Home Equity Loan or Line                           0%

                         None of the Above                                                                                        89%

                                                             0%                20%                 40%   60%          80%            100%

Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.               www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                April 17, 2012
                                  When Consumers Last Purchased
                                        or Leased a Vehicle
35%
                                                                                                        31%
30%
25%
20%                                                                                            17%
                   15%
15%                                         12%                      13%
                                                                                                                           11%
10%
 5%
 0%
             Within the               Between 1                Between 2                Between 3     Over Five      Have Never
             Past Year                and 2 Years              and 3 Years              and 5 Years   Years Ago     Purchased or
                                         Ago                      Ago                      Ago                        Leased a
                                                                                                                       Vehicle

Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.           www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                April 13, 2012
                             Consumers That Are Currently in the
                                Market For a New Credit Card
                                                                   6%

                                                                                                   In the Market for a New
                                                                                                   Credit Card
                                                                                                   Not in the Market for a New
                                                                                                   Credit Card


                                     94%

Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.          www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                 April 10, 2012
            Top Five Credit Card Features That Would Prompt
                   Consumers to Get a New Credit Card

                  No Annual Fee                                                                                                    81%


              Low Interest Rate                                                                              60%


 Annual Cash Back Rebate                                                                            43%


  Identity Theft Protection                                                                    37%


0% Introductory Rate Offer                                                               32%


                                              0%         10%         20%         30%         40%     50%   60%     70%       80%       90%

 Source: Raddon Financial Group, National Consumer Research – Fall 2011
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                  April 5, 2012
                  Methods Consumers Use to Obtain Financing
                  for a Vehicle Purchase From an Auto Dealer
                                                                           Total
Typically Would Obtain Financing from the Auto
                    Dealer
                                                                                                                              40%
        Would Seek Out Loan Rates from Primary
                 Financial Institution
                                                                                                    19%
Would Use Comparative Price Grids/Services on
   the Internet to Get the Best Loan Deal
                                                                                       5%
     Would Use a Home Equity Credit to Finance
                 Vehicle Purchases
                                                                                 2%

                                                               Other                      7%

                 Do Not Borrow for Vehicle Purposes                                                       27%

                                                                         0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

 Source: Raddon Financial Group, National Consumer Research – Fall 2011
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.         www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                                 April 3, 2012
             Consumers That Are Willing to Pay a $2 Monthly
35%
             Fee For Basic Identity Theft Protection Coverage
                                                                                  33%

30%
                                                                                                   27%
25%

20%
                                                                                                                       17%
15%                                                 14%

10%                    8%

 5%

 0%
           Extremely Likely                   Very Likely              Somewhat Likely Not Very Likely Not at All Likely

Source: Raddon Financial Group, National Consumer Research – Fall 2011
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.         www.raddon.com | 800.827.3500

Raddon Chart of the Day May 17, 2012

  • 1.
    Raddon Chart ofthe Day May 17, 2012 Overall Loan Demand in the Next 12 Months Trend 50% 44% 42% 40% 40% 39% 39% 36% 36% 32% 30% 31% 30% 30% 28% 20% 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Households Anticipating the Use of Any Loan Product Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 2.
    Raddon Chart ofthe Day May 15, 2012 Most Consumers Designate a Bank as Their Primary of Most Important Financial Institution Bank 69% Credit Union 21% Stockbrokerage 4% Mutual Fund Company 2% Savings Institution 2% Insurance Company 1% Mortgage Company 1% Finance Company 0% 0% 10% 20% 30% 40% 50% 60% 70% 80% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 3.
    Raddon Chart ofthe Day May 10, 2012 Check Writing Activity Has Declined As Debit Card Usage Has Grown 100% 90% 93% 92% 80% 71% 75% 74% 70% 69% 66% 65% 60% 54% 50% 51% 40% 30% 20% 10% 0% Fall 2003 Fall 2005 Fall 2007 Fall 2009 Fall 2011 Debit Card Checks Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 4.
    Raddon Chart ofthe Day May 8, 2012 Growth in Online Banking Has Not Reduced Branch Usage 90% 82% 84% 83% 80% 79% 80% 81% 80% 78% 78% 70% 65% 67% 60% 58% 57% 50% 52% 48% 40% 35% 34% 30% 29% 20% 10% 0% Fall 2003 Fall 2004 Fall 2005 Fall 2006 Fall 2007 Fall 2008 Fall 2009 Fall 2010 Fall 2011 Any Lobby or Drive-Up Any Online Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 5.
    Raddon Chart ofthe Day May 3, 2012 Homeowners That Expect the Value of Their 60% Home to Increase by the End of 2013 49% 50% 40% 33% 30% 20% 14% 10% 4% 0% Do Not Anticipate an Home Value Increase of Home Value Increase Home Value Increase of Increase in Home Value Less than 5% between 5% and 10% 10% or More Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 6.
    Raddon Chart ofthe Day May 1, 2012 Most Homeowners Report That Their Home’s Value Has Declined in the Last Year 18% 44% Value Has Increased Value Has Stayed the Same Value Has Declined 38% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 7.
    Raddon Chart ofthe Day April 26, 2012 Consumers That Anticipate a Home/Condo Purchase In the Next Five Years 3% 4% 7% Within the Next Year Within the Next One to Two Years Within the Next Three to Five Years Do Not Anticipate Buying a House 86% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 8.
    Raddon Chart ofthe Day April 24, 2012 Consumers Current Home Ownership Status 5% 2% 22% Own a Home Rent Live with Parents/Relatives Other 71% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 9.
    Raddon Chart ofthe Day April 19, 2012 Consumers That Have Applied and Been Turned Down For a Loan in the Last 12 Months Applied/Turned Down for Any Loan 11% Credit Card 6% Line of Credit 2% Consumer Loan 1% Mortgage for Refinance 1% Mortgage for Home Purchase 1% Home Equity Loan or Line 0% None of the Above 89% 0% 20% 40% 60% 80% 100% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 10.
    Raddon Chart ofthe Day April 17, 2012 When Consumers Last Purchased or Leased a Vehicle 35% 31% 30% 25% 20% 17% 15% 15% 12% 13% 11% 10% 5% 0% Within the Between 1 Between 2 Between 3 Over Five Have Never Past Year and 2 Years and 3 Years and 5 Years Years Ago Purchased or Ago Ago Ago Leased a Vehicle Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 11.
    Raddon Chart ofthe Day April 13, 2012 Consumers That Are Currently in the Market For a New Credit Card 6% In the Market for a New Credit Card Not in the Market for a New Credit Card 94% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 12.
    Raddon Chart ofthe Day April 10, 2012 Top Five Credit Card Features That Would Prompt Consumers to Get a New Credit Card No Annual Fee 81% Low Interest Rate 60% Annual Cash Back Rebate 43% Identity Theft Protection 37% 0% Introductory Rate Offer 32% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 13.
    Raddon Chart ofthe Day April 5, 2012 Methods Consumers Use to Obtain Financing for a Vehicle Purchase From an Auto Dealer Total Typically Would Obtain Financing from the Auto Dealer 40% Would Seek Out Loan Rates from Primary Financial Institution 19% Would Use Comparative Price Grids/Services on the Internet to Get the Best Loan Deal 5% Would Use a Home Equity Credit to Finance Vehicle Purchases 2% Other 7% Do Not Borrow for Vehicle Purposes 27% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 14.
    Raddon Chart ofthe Day April 3, 2012 Consumers That Are Willing to Pay a $2 Monthly 35% Fee For Basic Identity Theft Protection Coverage 33% 30% 27% 25% 20% 17% 15% 14% 10% 8% 5% 0% Extremely Likely Very Likely Somewhat Likely Not Very Likely Not at All Likely Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500