Quality management characters.

2.  He was an American Engenner.
 He created the variability in manufacturing
process.

3.  He created a chart about the variability of
quality control.

4.  American Professor at New York university,
he is considered the father of quality.

5.  Pointed out the 15% of the bad quality is on
workers´blame.

6.  He focus on definition of quality and the cost
of quality.
 He thinks that quality managementshould be
embedded in the organization.

7.  Introduced the concept of quality control.
 Promote idea of work environment.
 Better service and better price.

8.  He developed the phrase “Do it right the first
time” and the notion of zero defects
 Coined the phrase “quality is free”

9. He
develops
the quality
tools
called
cause-and-
effect
diagrams,
also called
fishbone or
Ishikawa
diagrams

10.  Companies focus their quality efforts on the
design stage.
 To Develop robust design,