Mcdonalds recruitment and selection

4. Recruitment, Selection and Training at
McDonalds
Presented by : Mahima Anand

5. Objective of study
 To know the recruitment and selection process at
McDonalds.
 To understand the training and development
methods adopted at McDonald's.

6. 1. The McD
McDonald‘s the world‘s main burger fast-
food chain with presence of market in
120 nations and over 35,000 outlets in
the world.
The corporation started out as a small
drive through in 1948 with two brothers,
Mac McDonald and Dick.
In 1961 Kroc bought out the McDonald
brothers and by 1967 McDonalds
developed its activities to nations
outside the America.

7. Company Name: McDonald’s Corporation
Company Type: Public (NYSE: MCD)
Industry: Leisure – Restaurants and Cafes – Fas
Food and Quick Service Restaurants.
Founded: May 15, 1948 in San Bernardino,
California
Headquarters: Oak Brook, Illinois, U.S.
Locations: U.S., Europe, Asia-Pacific, the Midd
East, Africa, Latin America and Canada
Website: www.mcdonalds.com

9. Ambition
Good People
Good Food
Good Neighbors

10. People have always been McDonald’s legacy. I also appreciate the fact
that, in an organization like McDonald’s, people and profitability are
inexorably linked. You cannot have one without the other”
– McDonald’s Corporation chief executive officer
The backbone of any organization and the internal
impartiality rests on employees.
To achieve expected results, an organization must have the
commitment of its employees.
Employees develop rapidly and tend to perform better if
their performance is evaluated on a regular basis in an
effective manner.

12. Recruiting the “Smiles”
Crew members
 Policy is to “ Hire the smile” (Fosters a positive outlook
& approach & a friendly environment)
 Hiring A crew member
 1 if successful 2
The whole process takes around 30 minutes per candidate.
Online
Application
On Job
Evaluation +
Interview

13. On Job Evaluation
 Platform to evaluate the candidate’s customer service skills against
what’s needed to be a successful member of McDonald’s team.
 During the process the candidate will work in one of the customer
facing areas and will be given full instruction on what to do.
AFTER CLEARING THE OJE
They will have an interview with the Business Manager.

14. Orientation or Welcome meeting
 Once hired, they will attend a welcome meeting at their chosen
restaurant or recruitment Centre.
 Show a DVD which gives important information about the company,
and also allows for manager/new starter interaction.
 A compulsory online Health & Safety and Food Safety test that the
new starter completes in their own time.
 The first shift begins with a tour of the store highlighting key
Health & Safety and Food Safety procedures.
 Lasts for 2 hours

15. Selecting the “Smiles”
Trainee business manager
 The first stage is the initial screening process which
ensures that the candidate meets the basic criteria.
 If the candidate is successful, they will be asked to
complete the next stage, an online personality
questionnaire.
 The next step will be the restaurant based ‘On Job
Evaluation’ or OJE.
 The final step of the selection process is an interview with
a Senior Manager.

16. Training
 The first stage of training is at the Welcome Meetings where the Company
standards and expectations are explained.
 Structured training program that provides training in all areas of the
business.
 The majority of the training is floor based, or on-the-job training.
 Also complete workbooks and unit tests in the areas of quality, service and
cleanliness.
 After the initial training period all employees receive ongoing training. This
is done with the aid of ‘Station Observation Checklists’.
 The ratings from the checklist will go towards their Performance Review.

17. Management Development Opportunities
 Intensive 18-week Management Development Program
to impart commercial skills that McDonalds need in an
Assistant manager.
 The training begins within the restaurants with a Shift
Management Development Program and development
days.
 Management entrance exam is conducted.
 The curriculum consists of open learning development
modules supported by courses and seminars at National
and Regional Training Centre.

18. Curriculum
 The Shift Management Development Curriculum is
divided into three key programs:
 Shift Management (skills required to become effective
in handling shifts)
 Restaurant Leadership (skills for effective leadership
like team-building)
 Business Leadership (skills for top managements e.g.:
making business strategy )

19. Externally recognized Qualifications
 McDonald’s provides a company website called
ourlounge.co.uk which is open to all employees and which
provides access to a learning facility.
 Online learning platform called “ MY LEARNING”
 Individual learning plan is unique for each employee.
 E-Tutors are assigned to learners “ SKILL FOR LIFE”.
 Exams are held in the exam Centre restaurant.

20. Crew Benefits
• 28 days paid holiday per annum.
• Free private health care after three years service
• Stakeholder Pension Scheme
• Restaurant performance related bonuses
• Argos, Thomas Cook, Debenhams, Marks & Spencer vouchers awarded
at service milestones
• Opportunity to sacrifice minimum contribution per pay period in
exchange for Childcare Vouchers.
• Annual pay reviews

21. Rewards and Benefits- Manager
McDonald’s will provide the candidate with a package of professional
rewards
• Annual performance related pay review
• Life assurance cover
• Optional contributory pension scheme
• Private healthcare cover available after six months services
• Company car or cash alternative after six months as a Business Manager
• Home telephone bill assistance
• A paid sabbatical leave of eight weeks for every 10 years of service

23. People have always been McDonald’s legacy. I also appreciate the fact that,
in an organization like McDonald’s, people and profitability are inexorably
linked. You cannot have one without the other”
– McDonald’s Corporation chief executive officer
Thank you..