In this presentation the process of Recruiting, selecting and training and development of the mcdonalds is explained.

1. A Mcdonald's Restaurants
case study
Presented By:
Ibrahim Rizwan
Shahrukh Marwat
Recruiting, selecting and
training for success

2. INTRODUCTION
Worlds Leading Food Service Retailer
119 Countries
Serve 47 million People Daily
Well known & Valuable Brand
Quick Service
Informal Eating Out Markets
Franchise Over 31,000 Locations
(25,465 are franchised & the Rest
Company Owned)

3. Importance Of Recruitment
For Mcdonald’s People are its most important Asset.
Mcdonald’s strives to attract and hire the best people so
that they can give maximum satisfaction to their
Customers.
Mcdonald’s always strive to minimize the employee
turnover rate because the recruitment and training staff
is very expensive process.

4. Recruiting Suitable Applicants
Each individual resturant is responsible for filling hourly
paid positions.
Positions are generally advertised in the resturant.
60% of the resturant staff are aged 20 or under it and fresh
employee.
At initial level they take behavioural tests from applicants
by giving them actual event situations.
Their Future Managers came from two main sources.
(65% Existing hourly paid Employes and 35%
predominately graduates).
They take “Psychomatric test” - If cleared – “1st stage
interview” - If cleared - “2 days On job experience” – If
cleared- “Final interview”.

5. Appointing The Suitable Candidate
After the final interview, the new employees invited
at the welcome meeting which gives the overview of
the company, including:
 Job Role
 Food, hygiene & safety training
 Policies and procedures
 Administration
 Benefits
 Training & development
The company operates a 3 week probitionary period
to either retain or their employment termination.

6. Training at Mcdonald’s Resturant
Mcdonald’s success is built on the highest standards
of quality, service & cleanliness delivered to
customers.
They promotes their first job employe to senior
positions through merit based promotions.
Crew trainers trained the staff by giving them
operation skills that is necessary for running 11
workstations in the resturant.
Majority of the trainings are floor based “On the Job”
They also provide class room based training
sessions for quality assurance to their employees.

7. Management Development
They hire new recruits from trainee manager to resturant
manager.
Mcdonald’s aimed at persons 21 or above, either graduate
or the individuals having previous management experience.
The management development training divided into 4 key
programmes:
• Shift management
• System management
• Resturant Leadership
• Buisness leadership
They also sent their employees to regional office for their
training and development and to learn new skills.

8. Conclusion
They belief that their employees are their
“Assets”.
They Promote their employees to higher
positions through Merit based promotions
which creates the Job Loyality in their
employees.
They didn’t compromise on their service and
customer satisfaction.
From Hiring till training and development all
things are properly aligned which makes them
unique from their competitors.

9. THE END
Thank You…. 