1. ARYAN
11 Jahangirabad (Ganjia) Naini
Allahabad 211008
09695798444
CURRICULM VITAE
OBJECTIVE:-
 To transmit my energy & enthusiasm into work for the betterment &
growth of the organization also nurturing my creativity and thereby
preparing myself for higher position.
CORPORATE EXPERIENCE:-
Currently working with Flipkart as a Customer Experience Coach From Feb
2016.
1. Handling Two Hubs of Allahabad location with the team size of 90 people.
2. Ensuring 100% Customer Satisfaction.
3. Team Training to Improve Customer Experience.
4. Refresher Training of the team on regular bases
5. New joiners Training about Company Work Process and SOP.
6. Responsible for Customer Satisfaction Report which should be 80% and
above.
7. Overall responsibility of the Hub performance i.e Conversion Report ,
Delivery percentage, etc.
8. Ensuring 100% Employee Satisfaction.
9. Immediate action on the customer escalations with the resolution.
10. Participation in all Hub level activities.
11.Daily morning huddle with team with their last day performance and the
opportunity areas of improvement.
12.Going on OJC (On The Job Coaching) for great customer service.
@ Worked with U.S POLO ASSO as a Store Manager from April 2014 till
Feb 2016
1. Responsible for the opening and closing of the Store.
2. Preparing the daily sales report inclusive.
3. Ensuring discipline & adherence to company policies.
4. Monitoring the stock for the Store and Product promotions &
sale
5. Monitoring Daily PNL to generate revenue.

2. @ Worked with Domino’s Pizza as a Shift Manager which is the part of
Jubilant Food Works Limited from June 2011 till march 2014.
Job Profile:
1. Managing the whole operations and make user friendly formats and the
working module of the Store for their easy operation.
2. Preparing the daily sales report inclusive.
3. Preparing the duty roaster of the staff.
4. Motivate staff to achieve the daily sales target.
5. Ensure that the team adheres to all the quality tool and procedures.
6. Daily report, inventory, briefing & monitoring all Housekeeping &
Maintenance activities.
7. Ensuring discipline & adherence to company policies.
8. Handling of the customer concern.
9. Monitoring Daily PNL & Food Cost to generate revenue.
10.Determine training needs, identifying training gaps & conducting
programs to enhance their operational efficiency leading to increased
productivity.
PROFESSIONAL QUALIFICATION:-
 I have completed my 3 Year Bsc. in Hospitality & Hotel Administration
from IHM Bhopal (SPONSORED BY GOVT.INDIA, MINISTRY OF
TOURISM).
ACADEMIC QUALIFICATION:-
 2003-2004 Secondary exam from UP Board
 2005-2006 Higher secondary exam by Science Stream from UP Board
PERSONAL PROFILE:-
Name : Aryan
Date of Birth : 18-04-1990
Sex : Male
Nationality : Indian
Father’s Name : Suresh Sonker.
Father’s Occupation : Business.
Address : 11 Jahangirabad ganjia Naini
Allahabad 211008
Language Known : English and Hindi
Contect no. : 09695798444 ;07668440454
E-Mail ID : allahabadaryan@yahoo.in &
aryan.s@flipkart.com

3. HOBBIE
 Singing
ACHIVEMENTS:
 Won in Inter School singing competition.
 Won prize in singing competition held by Sangeet Samiti(Allahabad)
DECLARATION
I possess sound educational background & my exposure to your organization will
provide me confidence to deliver positive results.
Date- … Aryan
Place