Diss 1
There are four basic types of communication that we are generally familiar with: aggressive, assertive-which is ideal, passive, and passive-aggressive--which can be more harmful than helpful. These are highly influenced by gender, generation, and personality. Unless we have a more serious agenda that we consider the receptivity of the listener or audience, we just communicate in our own comfortable way. This will be well received if the other conversation participant shares our views and understands the vocabulary (if we are using medical terms or regional slang). There are situations that call for a more conscientious approach to ensure a positive communication. There are times of emergency when an aggressive communication style needs to be used when anything less than an assertive message will be overlooked by a group of peers or an individual with a defiant personality. For example, “Hey you, get your damn hands off her!!” In other situations a passive approach is better when a request that is optional and can wait for the right time. “You can return that book anytime.” When advocating for patient’s rights or questioning an order that is unsafe and can be proven by evidence, persistent assertive communication is necessary. When communicating with patients and peers we should use assertiveness that shows respect and confidence for each other and in the activity. Courtesy is best by observing unique personalities that prefer either more formal, more simple and direct, or just relaxed conversational communication.
Cherry, B., & Jacob, S. R. (2019). Contemporary nursing: issues, trends, & management (8th ed.). St. Louis: Mosby.
Diss 2
As nurses it is important to develop appropriate communication techniques. Effective communication between patients and nurses is a key aspect of health care because it can prevent errors, mistakes, and misunderstandings. Nurses will find themselves in different situations where effective communication is important for example: When answering the phone call from a health care provider, and taking orders that are difficult to understand, a nurse will need to ask for clarification before hanging up the phone. Clarifying information involves both communicants to have the responsibility to clarify anything not understood. The sender or the person calling should ask for feedback to be certain the receiver is correctly interpreting what is being said. The receiver should stop the sender anytime the message becomes unclear and should provide feedback regularly so that misinterpretation can be identified quickly. This also part of the SBAR technique that is used by many health care professionals, this technique can be used to facilitate prompt and appropriate communication. This communication model has gained popularity in healthcare settings, especially amongst professions such as physicians and nursing.
References:
CHERRY, B. A. R. B. A. R. A., & Jacob, S. R. (2019). Contemporary nursing: issues, trends an ...
Diss 1There are four basic types of communication that we are .docx
1. Diss 1
There are four basic types of communication that we are
generally familiar with: aggressive, assertive-which is ideal,
passive, and passive-aggressive--which can be more harmful
than helpful. These are highly influenced by gender, generation,
and personality. Unless we have a more serious agenda that we
consider the receptivity of the listener or audience, we just
communicate in our own comfortable way. This will be well
received if the other conversation participant shares our views
and understands the vocabulary (if we are using medical terms
or regional slang). There are situations that call for a more
conscientious approach to ensure a positive communication.
There are times of emergency when an aggressive
communication style needs to be used when anything less than
an assertive message will be overlooked by a group of peers or
an individual with a defiant personality. For example, “Hey
you, get your damn hands off her!!” In other situations a
passive approach is better when a request that is optional and
can wait for the right time. “You can return that book anytime.”
When advocating for patient’s rights or questioning an order
that is unsafe and can be proven by evidence, persistent
assertive communication is necessary. When communicating
with patients and peers we should use assertiveness that shows
respect and confidence for each other and in the activity.
Courtesy is best by observing unique personalities that prefer
either more formal, more simple and direct, or just relaxed
conversational communication.
Cherry, B., & Jacob, S. R. (2019). Contemporary nursing:
issues, trends, & management (8th ed.). St. Louis: Mosby.
Diss 2
2. As nurses it is important to develop appropriate communication
techniques. Effective communication between patients and
nurses is a key aspect of health care because it can prevent
errors, mistakes, and misunderstandings. Nurses will find
themselves in different situations where effective
communication is important for example: When answering the
phone call from a health care provider, and taking orders that
are difficult to understand, a nurse will need to ask for
clarification before hanging up the phone. Clarifying
information involves both communicants to have the
responsibility to clarify anything not understood. The sender or
the person calling should ask for feedback to be certain the
receiver is correctly interpreting what is being said. The
receiver should stop the sender anytime the message becomes
unclear and should provide feedback regularly so that
misinterpretation can be identified quickly. This also part of the
SBAR technique that is used by many health care professionals,
this technique can be used to facilitate prompt and appropriate
communication. This communication model has gained
popularity in healthcare settings, especially amongst professions
such as physicians and nursing.
References:
CHERRY, B. A. R. B. A. R. A., & Jacob, S. R.
(2019). Contemporary nursing: issues, trends and
management (8th ed.). Retrieved from
https://online.vitalsource.com
