Dis 1: Reply Post Specifically, address your classmates’ recommended solutions of the other scenarios other than your own. Would you propose the same solution? Why or why not? 1. Scenario 3 There’s a patient at the Pain management clinic for chronic pain. The patient arrived at the clinic for her treatment and overhead staff say, “she is only a drug seeker and is not really in pain”. The patient was upset and decided to write the clinic administrator about her experience and unacceptable behavior the clinic staff engaged in. These types of behavior can be legally, ethically and financially impactful which should never be tolerated. These types of conversations can be detrimental to the patient and clinic and need to be addressed in a timely manner. Decision making by the administer needs to be established in this process. ·  You must define the problem ·  Generate solutions ·  Propose the solutions in detail and operational ·  Evaluate and implement This model decision makers conceptualize a real situation to help strengthen the code of ethic obtains a tangible solution (Szymaniec-Micka, 2017). As the administrator I would gather all the facts and have a private conversation with the staff members involved. I would provide a copy of code of ethics, mission and vision for our clinic. Health care managers and staff must demonstrate high ethical conduct that is in line with the core values (Walston, 2017). This type of behavior is unacceptable, not tolerated, and does not demonstrate appropriate ethical conduct.  If this were the first time the staff member exhibited tis behavior it would be used as an opportunity to have a conversation and provide constructive feedback.  If this type of behavior becomes a pattern, the assistance of human resources would be needed. As the leader this is an opportunity to start a conversation and implement education for the department. The conversation would be centered around the topics of inclusion, diversity, acceptable behaviors and value-based education. I would implement annual education sessions and signing the code of ethics policy as a reminder of accepted behaviors.  As the administrator, I would initially address the patient with an apology and explain that these conversations are not acceptable or tolerated.  I would assure the patient that this behavior is not in line with our mission, vision or code of conduct. I would assur her the staff members would be addressed and that education for our clinic would be implement based on our core values to ensure these types of conversations do not happen again. Lastly, I will ask the patient if she has any other feedback regarding her experiences in the clinic and follow up appropriately. 2. Scenario 3: At the Pain Management Clinic (PMC) there is a patient that comes in for recurring chronic pain management and overheard a staff member say, “she is only a drug seeker and is not really in pain”, which lead to the patient writing the administrato.

1. Dis 1:
Reply Post
Specifically, address your classmates’ recommended solutions
of the other scenarios other than your own. Would you propose
the same solution? Why or why not?
1. Scenario 3
There’s a patient at the Pain management clinic for chronic
pain. The patient arrived at the clinic for her treatment and
overhead staff say, “she is only a drug seeker and is not really
in pain”. The patient was upset and decided to write the clinic
administrator about her experience and unacceptable behavior
the clinic staff engaged in. These types of behavior can be
legally, ethically and financially impactful which should never
be tolerated.
These types of conversations can be detrimental to the patient
and clinic and need to be addressed in a timely manner.
Decision making by the administer needs to be established in
this process.
· You must define the problem
· Generate solutions
· Propose the solutions in detail and operational
· Evaluate and implement
This model decision makers conceptualize a real situation to
help strengthen the code of ethic obtains a tangible solution
(Szymaniec-Micka, 2017).

2. As the administrator I would gather all the facts and have a
private conversation with the staff members involved. I would
provide a copy of code of ethics, mission and vision for our
clinic. Health care managers and staff must demonstrate high
ethical conduct that is in line with the core values (Walston,
2017). This type of behavior is unacceptable, not tolerated, and
does not demonstrate appropriate ethical conduct. If this were
the first time the staff member exhibited tis behavior it would
be used as an opportunity to have a conversation and provide
constructive feedback. If this type of behavior becomes a
pattern, the assistance of human resources would be needed. As
the leader this is an opportunity to start a conversation and
implement education for the department. The conversation
would be centered around the topics of inclusion, diversity,
acceptable behaviors and value-based education. I would
implement annual education sessions and signing the code of
ethics policy as a reminder of accepted behaviors.
As the administrator, I would initially address the patient with
an apology and explain that these conversations are not
acceptable or tolerated. I would assure the patient that this
behavior is not in line with our mission, vision or code of
conduct. I would assur her the staff members would be
addressed and that education for our clinic would be implement
based on our core values to ensure these types of conversations
do not happen again. Lastly, I will ask the patient if she has any
other feedback regarding her experiences in the clinic and
follow up appropriately.
2.
Scenario 3:
At the Pain Management Clinic (PMC) there is a patient that
comes in for recurring chronic pain management and overheard
a staff member say, “she is only a drug seeker and is not really

3. in pain”, which lead to the patient writing the administrator of
the clinic.
As the administrator of the clinic, decision making,
especially when it comes to matters that violate any area in
healthcare, is a very important matter that needs to be done with
sound mind (Szymaniec-Mlicka, 2017). Being able to make
decisions while working collaboratively in healthcare
organizations is essential for a well-functioning organization
(Parker-Tomlin, 2017). Ethical behavior is a huge concept that
is well known and well established in the health care industry
(Walston, 2017). The fact that a patient overheard a staff
member speaking in a derogatory manner about her is not
acceptable, not only in the healthcare industry but any industry
that is customer focused.
I would address this situation by first contacting the
patient and apologizing for the derogatory words that were
expressed about her on behalf of the clinic and assure her that
the situation will be addressed with the staff member and that
nothing like this will happen again. I would then contact the
staff member, have them come into my office for a meeting
along with their immediate supervisor and address the
situation. I would explain that I was directly contacted by a
patient that overheard their conversation, what was said in the
conversation and that that behavior is not accepted in our
clinic. I would explain that we are a patient focused facility
and that speaking negatively of our patients is not behavior that
I will tolerate with my staff. Since this is the first offense, I
would write a paper to document the meeting/verbal warning
about their behavior, that would be signed by all parties in
attendance. Then I would express that I expect better from my
staff and that if they have concerns about patients in any form,
they can address their concerns with their immediate supervisor,
or even with me if needed.

4. Dis 2: Reply Post
Specifically, address best practices recommended by your
classmates that are different from your own. Each response must
be a minimum of 100 words.
1.
As stated in “Who said dialogue conversations are easy?...”
effective communication is defined as “successful joint
establishment or co-construction of meaning, using a variety of
strategies, including the simultaneous use of common modalities
(speech, nonverbal communication, augmentative and
alternative communication (AAC)” (Stans, et.al., 2018, para.
2). Effective communication requires expressing and
understanding (Stans, et.al., 2018). The patients need for
information on their healthcare is very important for healthcare
industry to understand. Clarity, transparency and honesty are
essential points to uphold when talking with patients about their
healthcare (Ussher, 2018).
The health care industry is a constantly growing
industry that requires us to grow with it. The importance of
patient’s time, money, and knowledge on their health is crucial
in today’s world. As the administrator for Circa Health
Systems, I would incorporate new tele health/mobile app
systems in order for my physicians and medical teams to have
more open dialogue with patients. Telemedicine services are
being increasingly used in our health care industry today, as a
way of decreasing patients need for in person contact with
providers and other medical staff and patients, follow-ups,
prescription refills, and contact in general (Hills & Hills,
2020). This allows patients the opportunity to see their health
care provider over their mobile devises and discuss their health
care issues without the need to physically go into a clinic or
hospital and compromise their own health even farther (Hills &
Hills, 2020). This also allows for more open communication as

5. physicians or medical teams may respond to their patient’s
communication in a timely manner instead of the patient
needing to wait to come into an appointment to voice their
concerns. Most apps are allowing patients to fill in their
symptoms and make suggestions on what steps to take forward
(Hills & Hills, 2020). I believe that to be a successful health
care organization you must continue to grow with your
community, and the community requires, and this is how I
would do it.
2.
Effective communication is critical to the relationship between
healthcare providers and organizations and the clients or
patients they serve. Cultural diversity, language barriers and
lack of plain language can further impair communication and in
the healthcare setting, this can be detrimental to a patient’s
welfare and treatment process. When used properly, plain
language, interpreters and additional provider training can
bridge the communication gap and improve patient outcomes
(Lopez-Bushnell et al., 2020, p. 91).
For patients not proficient in English, receiving healthcare can
be daunting and enlisting interpreters can relieve the burden of
anxiety for providers and patients alike. Even those patients
who speak English well but have different cultural backgrounds
than their providers may find themselves feeling misunderstood.
Minnican and O’Toole (2020) showed a positive relationship
between using culturally responsive communication and better
patient outcomes. Cultural responsiveness is the ability to be
aware of, respect and accommodate cultural differences such as
race, social class, sexual orientation, disability and religion (p.
2).
Even something as basic as terminology choice is a crucial step
in facilitating better communication. According to Ulrich
(2020), clear communication in kidney patient care can include

6. using the word kidney instead of renal or nephro- and long-term
instead of chronic. Common, plain language “contributes to the
clear, concise and complete communication needed to improve
care, reduce errors and save time and money” (p.207).
Best practice for better healthcare communication could
therefore include: providing ongoing training to healthcare
teams on how to become culturally responsive communicators,
having interpreters or interpreter services available and using
plain common language with patients and families.