1) The document discusses patient-centered care and communication in healthcare settings, using the example of a 44-year-old female brought to the emergency department after an overdose. 2) In this example, the physician spoke very quickly to the family without ensuring they understood the medical procedures, leading to confusion and a "code gray" situation during intubation. 3) Effective communication is important for positive patient and family experiences during medical emergencies, and providers should use understandable language instead of medical terminology when speaking to families.

1. Discussion: Patient centered care and communication.
Discussion: Patient centered care and communication.Discussion: Patient centered care and
communication.At least 2 citations. APA 7th edition.Throughout my nursing practice there
is several situations that come to mind in reference to patient centered care and
communication. Communication is the biggest barrier to people due to many obstacles from
education level to their ability to be receptive in their moment of crisis (The Eight Principles
of Patient-Centered Care · Oneview 2019). Typically in the Emergency Department,
situations can escalate quickly, having support and someone to guide you through
uncharted territory is super beneficial. Unfortunately, the pressure is usually placed on a
loved one who is doing their best to just hold it together in that moment. Nursing advocates
always encourage patients and families to fill out advanced directives to assist in a situation
such as an emergency.My experience brings me to a 44 y/o female brought into the
Emergency Department as an unresponsive related to an overdose. The physician
immediately came in and started asking questions to the boyfriend and the mother, while
explaining what was going to be done to maintain her airway. The provider spoke so fast
and did not attempt to make sure the family was understanding the procedures to come.
The family immediately started asking questions in reference to intubation and before we
could intubate the patient we had a code gray in the room while trying to maintain her
airway. This required even more resources and was very stressful trying to manage both
situations in a professional manner. In this scenario, I think this could have been prevented
if the provider took a little more time to make sure the family was understanding what he
was saying. The provider also should have been using more appropriate language the family
could understand versus the medical terminology. In this scenario the outcome for the
patient and family was great but it did leave a lasting negative experience for the family in
their time of need. Emergency Medicine and nursing is really about meeting the patient
where they are in terms of physical health, emotional and mental health.In healthcare,
person centered care is where the patients actively participate in their treatment in close
cooperation with the health care professionals (N. Mead et al., 1970).ReferencesN. Mead, P.,
M. Stewart, J., K. Cooper, B., Cott, C., P. Little, H., F. Gzil, C., . . . KL. Wanyonyi, M. (1970,
January 01). Scoping review of patient-centered care approaches in healthcare. Retrieved
July 23, 2020, from https://link.springer.com/article/10.1186/1472-6963-14-271The Eight
Principles of Patient-Centered Care · Oneview. (2019, June 04). Retrieved July 23, 2020,
from https://www.oneviewhealthcare.com/the-eight-principles-of-patient-centered-
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