1. COMMUNICATION SKILLS
ROLL NO : 12
PERFORMED BY : ADNANILYAS
DEPARTMENT :CIT 3RD YEAR
PRESENT TO :ADILSIR
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2. WHAT IS COMMUNICATION SKILLS ?
• BEING ABLE TO COMMUNICATE EFFECTIVELY IS THE MOST IMPORTANT OF
ALL LIFE SKILLS.
• COMMUNICATION IS SIMPLY THE ACT OF TRANSFERRING INFORMATION
FROM ONE PLACE TO ANOTHER.
• IT MAY BE VOCALLY (USING VOICE), WRITTEN (USING PRINTED OR DIGITAL
MEDIA SUCH AS BOOKS, MAGAZINES, WEBSITES OR EMAILS) .
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3. IMPORTANCE OF COMMUNICATION SKILLS
• DEVELOPING YOUR COMMUNICATION SKILLS CAN HELP ALL ASPECTS OF YOUR LIFE, FROM
YOUR PROFESSIONAL LIFE TO SOCIAL GATHERINGS AND EVERYTHINGIN BETWEEN.
• THE ABILITY TO COMMUNICATE INFORMATION ACCURATELY, CLEARLY AND AS INTENDED,
IS A VITAL LIFE SKILL AND SOMETHING THAT SHOULD NOT BE OVERLOOKED.
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4. TYPES OF COMMUNICATION SKILLS
• UNDERSTANDING THE TYPES OF COMMUNICATION SKILLS AND COMPETENCIES IS A VITAL
SKILL BOTH FOR MANAGERS AND BUSINESS OWNERS AS WELL AS EMPLOYEES. INTERACTING
WITH OTHERS IS A LARGE PORTION OF MANY INDUSTRIES AND HAVING THE NECESSARY
SKILLS AND COMPETENCIES TO INTERACT WITH OTHERS IS ESSENTIAL NO MATTER WHAT
BUSINESS YOU ARE IN.
• VERBAL COMMUNICATION.
• NON VERBAL COMMUNICATION.
• COMMUNICATION STYLE AN COMPETENCIES
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5. VERBAL COMMUNICATION
• VERBAL COMMUNICATION SKILLS ARE VERY IMPORTANT AND MUST BE HONED,
PARTICULARLY IN A JOB IN WHICH EMPLOYEES DEAL WITH THE PUBLIC.
• CLEAR COMMUNICATION REQUIRES STRAIGHTFORWARD LANGUAGE THAT IS NEITHER TOO
FLOWERY OR TOO SIMPLE. HIGHER LEVELS OF COMMUNICATION COMPETENCIES DEAL
WITH PERSUASIVE SPEAKING AND THESE SKILLS ARE NECESSARY FOR MANAGEMENT
LEVEL EMPLOYEES.
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6. NON VERBAL COMMUNICATION
• NONVERBAL COMMUNICATION IS MUCH MORE DIFFICULT FOR MANY PEOPLE. IT CONSISTS
OF BODY LANGUAGE AND THE CUES THAT ARE GIVEN OFF WHILE LISTENING TO SOMEONE
ELSE SPEAK.
• THOSE IN CUSTOMER SERVICE POSITIONS NEED TO HAVE A HIGHLY DEVELOPED
COMPETENCY LEVEL IN LISTENING.
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7. COMMUNICATION STYLES AND COMPETENCIES
• WITHIN THESE THREE MAIN TYPES OF COMMUNICATION LIES A SUBSET OF STYLES AND
INDIVIDUAL COMPETENCIES.
• ONE PERSON MAY BE VERY SKILLED AT VERBAL COMMUNICATION, BUT LACKING IN
WRITTEN COMMUNICATION SKILLS. TIME MUST BE TAKEN TO DEVELOP ALL THREE SKILLS
EQUALLY.
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8. GESTURE
• A GESTURE IS A FORM OF NON-VERBAL COMMUNICATION OR NON-
VOCAL COMMUNICATION IN WHICH VISIBLE BODILY
ACTIONS COMMUNICATE PARTICULAR MESSAGES, EITHER IN PLACE OF, OR IN
CONJUNCTION WITH, SPEECH.
• GESTURES INCLUDE MOVEMENT OF THE HANDS, FACE, OR OTHER PARTS OF THE
BODY.
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9. EYE CONTACT
• IN BUSINESS, THE STYLE AND DURATION OF EYE CONTACT CONSIDERED
APPROPRIATE VARY GREATLY ACROSS CULTURES. IN THE UNITED STATES,
LOOKING SOMEONE IN THE EYE (FOR ABOUT A SECOND) IS CONSIDERED A
SIGN OF TRUSTWORTHINESS.
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11. POSTURE
• THE POSITION OF OUR BODY RELATIVE TO A CHAIR OR ANOTHER PERSON IS ANOTHER
POWERFUL SILENT MESSENGER THAT CONVEYS INTEREST, ALOOFNESS,
PROFESSIONALISM—OR LACK THEREOF.
• THE SUBTLE REPETITION OF THE OTHER PERSON’S POSTURE CONVEYS THAT WE ARE
LISTENINGAND RESPONDING.
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13. BODY LANGUAGE
• A SIMPLE RULE OF THUMB IS THAT SIMPLICITY, DIRECTNESS, AND WARMTH CONVEY
SINCERITY. AND SINCERITY IS KEY TO EFFECTIVE COMMUNICATION. A FIRM HANDSHAKE,
GIVEN WITH A WARM, DRY HAND, IS A GREAT WAY TO ESTABLISH TRUST. A WEAK,
CLAMMY HANDSHAKE CONVEYS A LACK OF TRUSTWORTHINESS. .
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