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Three Steps to Success..
1. Upgrade to
Microsoft Dynamics
CRM 2015
Paul Hasell
Microsoft Dynamics CRM
Pre-Sales Consultant
Why Upgrade?
• Support
• New Features
• Marketing & Social Engagement
• Coming soon….
Why Upgrade?
Support
Support CRM 2011
Mainstream support only until July 2016
SQL 2008 R2
Out of mainstream support since July 2014
SQL 2012
Mainstream support ends July 2017
Windows 2008 R2
Out of mainstream support since Jan 2015
New Features
• Web User interface
• Business Process Flows
• Product Catalogue
• Service Level Agreements
New Features
Microsoft Dynamics CRM 2015
In Action…
• Business Rules
• Synchronous Workflows
• Calculated Fields
• Roll-up fields
• And…
New Features
Mobile Client – iOS, Android & Windows
Microsoft Dynamics CRM 2015 New Features
Marketing & Social
Enhancements
Microsoft
Dynamics
Marketing
• Create, design
and manage
your email
marketing
messages
• Test them
against different
device formats
Microsoft
Dynamics
Marketing
• Use A/B testing
to test response
rates
Microsoft Dynamics Marketing
Microsoft Dynamics Marketing
• Manage your digital assets
• Generate standard reports
• Custom analytic reporting
with Power BI
• Create and customise
landing pages
• Synchronise with Microsoft
Dynamics CRM Online & On-
Premise
And.. You can also…
Microsoft Social Engagement
Know who your key influencers are and stay informed with alerts
Microsoft Social Engagement
Reply and Engage with social communities using your corporate profileListen to what people are saying on social channels
• Key metrics include: volume
trends, share of voice
• Add social data to Microsoft
Dynamics CRM
• Create leads, opportunities,
or cases from social posts
And.. You can also…
Coming soon…
New Navigation
Home ModulesEntities
Most Recently
Used
Theming
• Add your own logo
• Change colour of
navigation
• Fully supported
Folder Tracking
Excel Integration
OneNote Integration
Stored in SharePoint
Under first SharePoint Integration folder
CRM records
Adventure
Litware Inc
Alpine Ski House
Mobile Experience
• Unified Experience
across all mobile
devices
• New phone app in
addition to existing
• Existing app will work
with new server
• New app will not work
with existing servers
• Available for iOS,
Android & Windows
Phone
Thank you
Please complete your
feedback forms now

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