Microsoft Dynamics CRM vs Salesforce

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Microsoft Dynamics CRM vs Salesforce

  1. 1. Microsoft CRM vsSalesforce.com<br />
  2. 2. Flexibility<br />
  3. 3. Control<br />
  4. 4. Price<br />
  5. 5. Comparison: Database Architecture<br />
  6. 6. Comparison: Database Backup Recovery<br />2 key aspects to CRM data: (1) customer data and (2) the relationships between accounts, contacts, opportunities and all the other data<br />Note: Everybody does multiple daily backups of their on-demand customer data<br />
  7. 7. Comparison: Integration Limitations I<br />Callouts and Logic Hooks<br />
  8. 8. Comparison: Integration Limitations II<br />Web Services APIs<br />
  9. 9. Comparison: Custom Modules, Fields and Workflows<br />
  10. 10. Comparison: Implementation Technical Skills<br />Some integrations with other applications may require technical skills<br />For this, the key questions are: what are these skills and can they be leveraged with other projects? <br />This points to the hidden cost of different applications<br />Skills can be leveraged in other projects<br />Skills cannot be leveraged in other projects<br />
  11. 11. Comparison: 3rd Party Applications<br />Salesforce.com<br />Microsoft Dynamics<br />
  12. 12. Microsoft CRM –More FlexibilityGreater ControlBetter Price<br />

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