AdyatanTech is a Microsoft Partner focused on Dynamics 365 Solutions, Implementations, and Services with offices in the US, UK, and India. The Team comprises of seasoned Professionals with exposure to multiple CRM Products and solution experience on industry verticals such as Banking, Insurance, Healthcare, IT/ITES, Retail, Realty, and Manufacturing. View more: https://adyatantech.com/customer-service/

1. Microsoft Dynamics 365 for
Customer Service &
Sales Professional

2. AdyatanTech is a Microsoft Partner focused on
Dynamics 365 Solutions, Implementations, and Services
with offices in the US, UK, and India. The Team
comprises of seasoned Professionals with exposure to
multiple CRM Products and solution experience on
industry verticals such as Banking, Insurance,
Healthcare, IT/ITES, Retail, Realty, and Manufacturing.
During the course of their association with the product,
the team has had exposure in Dynamics 365 for Sales
Professional, Presales, Solution Design & Architecture
and Delivery from Services as well as Licensing
perspective while delivering Projects across geographies
such as Australia UK, US, Switzerland, Japan, and India.

3. Customer Service
Build great customer relationships and loyalty
with Dynamics 365 Customer Service. Empower
your teams with the streamlined data and unified
technology they need to deliver seamless,
personalised experiences. Dynamics 365
Customer Service is a model-driven app that is
built on the Common Data Service platform.

4. Use Dynamics 365 Customer Service to
• Track customer issues through cases.
• Record all interactions related to a case.
• Share information in the knowledge base.
• Create queues, and route cases to the right channels.
• Create and track service levels through service level agreements (SLAs).
• Define service terms through entitlements.
• Manage performance and productivity through reports and dashboards.
• Create and schedule services.

5. Microsoft Dynamics 365 Features
• Customer insights
• Editable grids
• Web API enhancements
• Activity sorting control
• Programmatic management of product properties
• Define access permission for modular business apps
• Use form scripts to add icons with tooltip text for view columns

6. • Client APIs for creating and managing records in Dynamics 365 mobile clients
• Server-to-server authentication
• Process enhancements
• Sitemap designer for apps
• Power BI
• Dynamics 365 app for Outlook
• Cortana Integration

7. Contact Us
Country: India
Phone No: 7799017520
Email: Mahesh@adyatantech.com
Website: https://adyatantech.com/