Kyiv Outsourcing Forum 2018

1. Kyiv Outsourcing Forum 21-22. April 2018
Henrik Søndermark
What is needed for Ukraine outsourcing companies
to be successful in European market?

2. My Background
SC….. and now advicing large enterprises on strategy and digitalization

3. SC

4. SC

5. • Cost Reduction
• Quality
• Stability
• Innovation

6. SC

7. European Outsourcing Trends
• While cost reduction is still an important factor focus is moving more and more
towards an overall context for business
• Outsourcing is approaching commodity status
• Companies are looking for value based pricing rather than lowest possible price
• Growing Information Security Concern (GDPR)
• Social Responsibility and Impact of outsourcing
• Multi-Sourcing – a combination of proffesional services, mission critical support,
remote management and hosting management that are offered to customers
• Combination of dedicated and shared cloud services
• Increased focus on automation rather than low labor rates (DevOps)
……… more than 35% of all IT Services are now outsourced!
SC

8. Global Service Location Index The country has moved
up 17 positions in the
GSLI, as currency
depreciation led to a
major gain in its
compensation cost score,
accompanied by
improvement in the
competitiveness of its tax
and regulatory costs. The
increase in political risk is
partly o set by the
government’s
implementation of
reforms that boosted the
country’s
competitiveness.
SC

9. SC

10. 70% of IT staff in Ukraine has intermediate
and higher level of English skills
SC

11. Source: N-iX, Dec 17
SC

12. What everybody is talking about ….
SC

13. IT Services
Infrastructure Services
Application Services
Business Process Outsourcing
Call Center
Testing Services
SC

14. IT Services
Infrastructure Services
Application Services
Business Process Outsourcing
Call Center
Testing Services
SC

15. IT Specialists in Ukraine
SC

16. Software ‘robots’ cut outsourcing costs and
boost profit
SC

17. Medical Device Analytical Testing Outsourcing
SC

18. Engineering Services Outsourcing (ESO)
Worldwide Forecast
SC

19. Summary
• European outsourcing market is growing
• Nearshore outourcing growing faster than offshore
• Ukraine is well positioned – Business environment concerns
• Focus on Information Security is increasing
• Automation is reducing need for Human Resources
• Testing and Engineering Services are fast growing areas
• Focus on Value Based pricing
SC…… and consider a legal entity in Denmark (EU)

20. SC
Henrik Søndermark
hs@trifina.dk
+45 2713 7002