Generic CCC and NM

Culturally Competent Communication
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
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Rosetta Eun Ryong Lee
Seattle Girls’ School

About Seattle Girls’ School

Agenda
 Cross Cultural Communication
 Cultural Identifiers, Power, and
Communication
 Navigating Microaggressions

Race
Religion
Class
Gender
Sexual
Orientation
Ability
Age
Ethnicity
Geographic Location
Language
Educational
Attainment
Appearance
Seniority
Position
or Title
Status
Relationship
To Power Players
Internal
External
Institutional
Dimensions of Identity and Culture

The Jones Model of Cultural Competence
Cultural Self-
Awareness
Cultural
Intelligence
Cross-Cultural
Effectiveness
Skills
Countering
Oppression
through
Inclusion

 What is it?
 How is it Different from Intercultural
Communication?
 CCC Theories
– Face-Negotiation Theory
– Conversational Constraints Theory
– Expectancy Violation Theory
– Anxiety/Uncertainty Management Theory
– Communication Accommodation Theory
Cross Cultural Communication

Individual – Collectivistic
Low Context – High Context
Task – Relationship
Low Uncertainty – High Uncertainty
Vertical – Horizontal
Direct – Indirect
Formal – Informal
Expressive – Restrained
Dimensions of Variability
tiny.cc/CCChotsheet

Reflection
• If there were zero
consequences for how you
communicate, what would
be your most authentic and
preferred style?
• Which are the dimensions
that are the source of
greatest conflict or
misunderstanding?

 Personality Orientation
 Individual Values
- Allocentric
- Idiocentric
 Self Construal
- Independent
- Interdependent
 Individual Socialization
 Cultural Norms and Rules
Factors that Influence

Cultural Values
Norms, and Rules
 Values
 Value Priorities
 Norms of Behavior
 Non-Verbal
Communication

Cultural
Value
Differences
RELATIONAL
Individualism
self-reliance, independence
(selfish)
Collectivism
group interdependence
(mindless follower)
Informality
directness, give and take discussion
(rude and abrupt)
Formality
indirectness, protect "face"
(stiff and impersonal)
Competition
individual achievement
(egotistical, show-off)
Cooperation
group achievement
(avoiding doing work or taking responsibility)
AUTHORITY
Egalitarianism
fairness, belief in equal opportunity
(being picky, on a soapbox)
Hierarchy
privilege of status or rank
(power hungry or avoiding accountability)
TEMPORAL
Use of Time
"Time is money"
(doesn’t get the important things in life)
Passage of Time
"Time is for life"
(lazy and irresponsible)
Change/Future
Adaptability ensures survival
(muckraker, stirs up trouble)
Tradition/Past
Stability ensures survival
(old-school, afraid of change)
ACTIVITY
Action orientation
"Make things happen"
(rushes without thinking)
"Being" orientation
"Let things happen"
(indecisive and slow)
Practicality
Efficiency is always best
(impersonal and unscrupulous)
Idealism
Always maintain principles
(naïve and impractical)

Identifiers, Power,
and Communication
Internalized Oppression/Dominance
Stereotype Threat
Accumulated Impact/
Microaggressions
Code/Mode Switching
Fish Seeing the Water
“Normal” versus “Good”
“Intent” versus “Impact”

Reflection
• What is new,
interesting, or thought
provoking?
• What dynamics of
identity and power affect
you and your
community most?

Navigating Microaggressions

What Are Microaggressions?
Accumulated Impact
Regular, Frequent, and Pervasive
Based on Stereotype
Often Unintended

Debunking Some Myths
 All or None
 Mistakes
 Apologies
 “Tonsils” Theory
 Vulnerability

Growing Through Mistakes
William Taylor’s Reflective Competence Model

Process Break
• What are
microaggressions you
would like to interrupt in
your everyday life and
community?
• What are barriers for you
in interrupting
microaggressions?

Speaking From the Heart

Can you lean on the
relationship?
Can you make it personal?
* Is your relationship
hierarchical? *

Being A DEAR
 Affirm the person or relationship
 Describe the behavior without judgment
 Explain the emotion/impact and your filters
 Assume positive intent
 Request or suggest different behavior
*** Key Points: timing, I statements, actions not
adjectives, inside feelings not outside feelings***

Being A DEAR: An Example
I think you and I both agree we all have a
right to be respected and heard in this
community. When we were disagreeing
about budgets, you said, “You’re being
overdramatic,” and later, you called me a
“drama queen.” Statements like this make it
sound like I am being too emotional and
that my concerns are drama rather than real
issues. I am assuming you don’t intend to
police my tone or dismiss my concerns. I
would appreciate your not saying things
like this anymore. Thank you.

Being A Witness

Are you speaking to the agent or
the audience?
Do you want to minimize harm to
the target group?
Do you want to educate?
Do you want to challenge social
norms?

Active Witnessing: Examples
 Ask open ended questions
– “He looked suspicious”
– “How did he look? How was he acting? Why was that suspicious?”
 Find out the experience motivating the comment
– “Why can’t they just speak English around here?”
– “It must be hard not to understand what people are saying around you.”
 Use exaggerated humor to highlight what’s going
on (use sparingly)
– “You’re gay – what do gay people think about this issue?”
– “I’m not sure – I’ll go ask. It may take me a while, since there are millions of
gay people.”
 Join the person and do not make yourself superior
– “She got that award because she’s Black and female.”
– “You know, I hear that a lot. I’ve been trying to figure out why we seem to
think when a Black woman gets recognized it must be because of ‘diversity’
or ‘affirmative action’ reasons rather than that she earned it.”

Listening to the Real Message

Is this about what you did or
who you are (guilt or shame)?
What is your mindset voice
telling you?
Might this be an opportunity to
learn and grow?

Listening and Responding Bravely
 Listen with full attention
 Don’t try to defend or respond right away
– Take deep breaths
– Acknowledge your feelings
 Your mistakes don’t define you
– Be worthy of their trust and gift
 Prioritize the Impact over Intent
– Apologize for real
*** Moving through these moments with grace is
called shame resilience. It’s a vital skill***

Listening and Responding: Examples
 “I really appreciate your telling me this.”
 “I’m so embarrassed that I did that.”
 “I’m so sorry my words and actions made you feel
that way. No matter what I intended, it hurt you.”
 “I’m pretty overwhelmed right now, and I don’t
want to respond in a way I’d regret. After I take a
few minutes, do you think you can help me come
up with a better way to handle that situation?”
 “I wanted to go back to a moment I don’t think I
handled very well… Can we talk?”

Process Break
How might you use
these tools in your
everyday life and more?
What questions or
concerns come up?

So What? Now What?

Assumptions and Interpretations
• Mental Models
• Ladder of Inference
Belief
Conclusions
Selective Data
Observable Data
• Tools of Action

Developmental Model of Intercultural
Sensitivity (DMIS) Schematic

“To be culturally effective doesn’t
mean you are an authority in the
values and beliefs of every culture.
What it means is that you hold a
deep respect for cultural differences
and are eager to learn, and willing to
accept, that there are many ways of
viewing the world”
Okokon O. Udo
Cultural Effectiveness

Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Street
Seattle WA 98144
(206) 805-6562
rlee@seattlegirlsschool.org
http://tiny.cc/rosettalee

Communication Resources
• “Stereotype Threat” by Joshua Aronson
• Brenda J. Allen, Difference Matters: Communicating
Social Identity
• William Gudykunst, Cross-Cultural and Intercultural
Comunication
• Milton Bennett, PhD, Intercultural Communication
Institute www.intercultural.org
• “Non-Verbal Communication Across Cultures” by Erica
Hagen, Intercultural Communication Resources
• Thiagi.com
• Thrive! Team Dynamics
• http://www.analytictech.com/mb021/action_science_
history.htm

Miscellaneous Resources
• Karen Bradberry and Johnnie Foreman, “Privilege and
Power,” Summer Diversity Institute, National Association
of Independent Schools, 2009
• Po Bronson and Ashley Merryman, Nurture Shock
• Kevin Jennings, GLSEN (Gay Lesbian and Straight Education
Network) www.glsen.org
• Allan G. Johnson, Privilege, Power, and Difference
• Johnnie McKinley, “Leveling the Playing Field and Raising
African American Students’ Achievement in Twenty-nine
Urban Classrooms,” New Horizons for Learning,
http://www.newhorizons.org/strategies/differentiated/
mckinley.htm
Michael J Nakkula and Eric Toshalis, Understanding Youth.

Generic CCC and NM

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