Creating High-Performance Cultures Using Internal Communications
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The document discusses how ineffective internal communication tools like emails and newsletters are at engaging employees. 71% of U.S. employees are disengaged, costing businesses $370 billion per year in lost productivity. The document introduces PDP Integrated Modules, a software solution using digital newspapers, employee directories, and real-time performance metrics displays, to improve internal communication and create highly effective, engaged workplace cultures. Companies using PDP Modules saw 47% higher returns for shareholders over 5 years by aligning employees through improved internal communication.
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Creating High-Performance Cultures Using Internal Communications
- 1. CREATING HIGH-PERFORMANCE CULTURES Using the Power of Internal Communications
- 2. This Guy is Costing American Business $370 Billion per Year
- 3. Gallup Says… • 71% of U.S. employees are not engaged in their work
- 4. Cost of Disengagement • Higher safety incidents • Loss of productivity • Lower profitability • Absenteeism • Erodes organization’s bottom line • Breaks the spirits of colleagues
- 5. Communication is the Cornerstone to Engagement But…the tools used now are ineffective! Emails Bulletin Boards Newsletters
- 6. Communication is the Cornerstone to Engagement Internal communication is ineffective when: • There is no way to know if the messages are received or understood • The message changes as it moves from CEO to front line staff • Content is not relevant to a variety of audiences • Information is outdated and easy to tune out • Infrequency feeds the rumor mill
- 7. Highly Effective Internal Communications Leading indicator of Financial Performance • Companies that have highly effective internal communications had 47% higher total returns to shareholders over the last five years compared to companies with the least effective internal communications.
- 8. PDP Integrated Modules rNews • Weekly Digital Newspaper – Internal Editorial Board determines content • Made up of broad cross section of employees – “Active Content” used in paper – Human interest stories engage employees – Structured communication vs. social media non-contextual commentary – Extends CEOs reach – Accelerates alignment to strategy – Ends rumor mill
- 9. PDP Integrated Modules rPeople • Directory of employees – Lists Name, Title, Tenure – Sorts by Shift, Group, Role, Team, Name, Tenure, & Event (Service Anniversary or Birthday) • Personal photos may be uploaded • Recognizes and celebrates employees!
- 10. PDP Integrated Modules rScore • Display of real time metrics – Data is automatically harvested directly out of clients’ systems – Archery target metaphor makes data easy to understand by all employees • Trend views – Show the direction key performance metrics are headed – View granularities are daily, weekly, monthly, quarterly, and annually – Data fields provide added detail • Creates line of sight on performance
- 11. PDP Solutions • Touchscreen kiosks – Accessible on PCs • Reporting tools • Expert data management • Proprietary software • Patented SaaS application
- 12. Creating a World Where People Drive Performance Using the Power of Internal Communications • Applied in – Banking – Government – Healthcare – Manufacturing – Nonprofits
Editor's Notes
- Meaning they are emotionally disconnected from their workplaces and are less likely to be productive.
- "not engaged" or are "actively disengaged" in their work,
- For example, at the beverage company of Molson Coors, engaged employees were five times less likely than non-engaged employees to have a safety incident and seven times less likely to have a lost-time safety incident. In fact, the average cost of a safety incident for an engaged employee was $63, compared with an average of $392 for a non-engaged employee.Employees with the highest level of commitment perform 20% better and are 87% less likely to leave the organization, which indicates that engagement is linked to organizational performance. The national average turnover rate for disengaged employees is 23%. The cost of replacing an average worker is half a year’s salary, and that figure skyrockets to 150% for highly skilled workers according to Paulson Training.
- Cost of Poor hits all $26,041 is the cumulative cost per worker per yeardue to productivity losses resulting from communications barriers. IntranetsQuarterly Review MeetingsCant’ tell whether anyone is receiving the message and understanding the message
- Cost of Poor hits all $26,041 is the cumulative cost per worker per yeardue to productivity losses resulting from communications barriers. IntranetsQuarterly Review MeetingsCant’ tell whether anyone is receiving the message and understanding the message
- Nothing new in what we do – Everything is new about how we do it.