Engaging the front line, or non-desk employees can be a challenge. This case study shares best practices in a manufacturing setting using the power of PDP's internal communication tools.

1. ENGAGING
PRODUCTION PRODUCTION
HOW TO ENGAGE
FLOOREMPLOYEES
FLOOR
EMPLOYEES
Using the Power of
Internal Communications
Using the Power of Internal
Communications
A CASE STUDY

2. How to Engage Production Floor Employees
Case Study
• Communication is key
to engaging front-line
employees, to inspiring
their best work.
• But, communicating
with the front line is a
challenge!

3. First Remove Friction
Definition of Friction
• ANYTHING that prevents complete understanding
between parties
– Friction exists at a number of levels between people
and roles
– Friction makes it harder to align staff to strategy and
keep employees engaged.

4. Remove Friction
Causes of Friction

5. How to Engage Production Floor
Employees – A Case Study
The nine-minute
audio clip can be
downloaded here.
This U.S. metal
manufacturer has
established superior
communication with front
line employees.
HOW?

6. Case Study: How to Engage Production
Floor Employees
Touchscreen Kiosks
• 12 kiosks are installed
throughout the facility.
• In offices areas and on the
production floor.
– Eases access to
information
– No mouse or keyboard
– No friction!

7. Case Study: How to Engage Production
Floor Employees
An Editorial Board Drives Content
• Leadership, Sales, HR, Engineeri
ng, Production represented on
board
• Meets once a week for 15
minutes
– Most fun meeting of the week!
• All members share story ideas on
topics of interest.

8. Case Study: How to Engage Production
Floor Employees
Weekly Newspaper using PDP Tools
• Content is published in a
weekly digital newspaper
– Displayed on kiosks
• Topics include:
– Safety
– Quality
– Human Interest
– HR
– Welcome new
employees, visitors
• Stopped the rumor mill!

9. Case Study: How to Engage Production
Floor Employees
PDP Analytics
• JMP reviews weekly
readership reports:
– Total reads
– Average read time
• (in seconds)
– Average reads per
article
– Reads per Employee
• Drives effectiveness
of content

10. Case Study: How to Engage Production
Floor Employees
Real Time Metrics Shared using PDP Tools
• Data is accessible on PCs as well as the touchscreen
kiosks.

11. Case Study: How to Engage Production
Floor Employees
Digital Display of Real Time Metrics
• Metrics communicated at JMP:
– Defects by Customer
– Production
– Defects reported Internally
– On time
– Scrap in Dollars Target View
• Archery target metaphor makes
data easy to understand

12. Case Study: How to Engage Production
Floor Employees
Digital Display of Real Time Metrics
• Trend views of on
each metric
• View granularities of
day, week, month, qu
arter, year
• Each zone in a target
is set to encourage
improvement Time Series View
• Data fields provide
additional detail to
frontline

13. Case Study: How to Engage Production
Floor Employees
Analytics
• Analytics provided
on each data point
accessed in system
• These reports
guide leaders as
they communicate
metrics and
initiatives with the
employees

14. Testimonials
“We have had the PDP product in our facility for three years now and it has had a significant impact on
our culture and ability to evaluate organizational performance.” – CEO
"The paper really gets the word out. I look forward to reading it every Friday morning. Even when the
economy wasn't doing so well it was great to read how the company was responding." – Client
Company Engineer
"I think PDP has helped people to gain knowledge on what's going on. It's a really neat system to
have." – Manufacturing Frontline Employee
"I really feel like we're getting more information. The paper really helps weed out some of the rumors
too." – Manufacturing Frontline Employee
"You definitely know where to find everyone on Friday mornings. First thing people do is check the
kiosk. There also seems to be a different air and feeling within the walls." – Vice President
"It's interesting to see what goes on throughout the organization since we can't always talk to each
other on a one-on-one basis." – Frontline employee
“I think this is an excellent user friendly communication system.” – Quality Manager

15. Engage Shop Floor Employees!
Using the Power of Internal Communications
www.pdpsolutions.com
866-737-4894
info@pdpsolutions.com