Richard Canton has over 25 years of experience leading sales, customer service, logistics, and administrative functions. He is skilled in areas such as sales support, logistics management, customer service, inventory management, data entry, ISO quality processes, and Microsoft Office. Currently he works as the Sales Support Manager and Purchasing & Inventory Control Manager at Diana Fruit Company, where he has worked since 1999 coordinating order fulfillment, managing purchasing and inventory, and supporting various departments.

1. RICHARD CANTON
Sunnyvale, CA • 408-306-1573 • riccanton@aol.com
PERSONAL PROFILE
Versatile professional with 25+ years’ experience leading sales and customer service functions. Cross trained in order processing,
logistics, data management, and ISO quality/process functions. Excel in both team-oriented and self-directed individual settings.
Demonstrate ingenuity, discipline, and integrity at all times along with excellent communication and problem solving skills.
KEY SKILLS AND ABILITIES
Administrative Management
Sales Support
Logistical Management
Customer Service
Inventory Management
Production & Manufacturing
Data Entry, Sorting & Classification
ISO Quality Processes
Microsoft Office & MAS90
Manage day-to-day operations through oversight of and assistance to projects, programs, and managers while supporting sales
efforts and providing customer service. Prioritize the flow of information and communication to and from clients and outside
parties. Continuously evaluate and recommend improvements to reduce labor costs, mitigate risk, and improve profits.
 Work closely with managers, stakeholders, and support staff to lead sales support, logistics, and customer service activities
 Anticipate, quantify, and act upon business needs, customer requests, and identified areas of concern
 Process service calls, product inquiries, and RMA requests; research and resolve complex problems
 Review, verify, and enter transactional data in appropriate order processing, RMA, accounting, and logistics systems
 Coordinate logistical elements to receive/manage inventory, capture sales, and deliver customer orders
 Handle a high volume of inbound calls, emails, and correspondence from clients, vendors, and/or partners
 Establish rapport with clients to identify and remedy customer service issues in a mutually agreeable manner
 Research complex account questions/issues and issue on-the-spot rulings as allowed under authority granted by supervisors
 Document all customer related activity in appropriate computer systems for long term retention and analysis
 Demonstrate expertise with computerized office technology, business software, and UPS/FedEx shipping platforms
EMPLOYMENT
Diana Fruit Company, Santa Clara, CA 1999-Present
Sales Support Manager (2003-Present)
Coordinate fulfillment, invoicing, and shipping by preparing paperwork and arranging logistics for outgoing orders. Process sales
orders, enter data into systems, and make collection efforts for delinquent accounts. Communicate with colleagues and perform
administrative tasks to support sales, accounting, manufacturing, and QC teams.
Purchasing & Inventory Control Manager (2005-Present)
Manage all aspects of purchasing (ingredients, chemicals, labels, packaging, etc.) and warehousing to ensure preferential pricing
and adequate supply on hand. Receive, track, and manage inventories (including offsite finished goods warehousing) while
coordinating with sales and manufacturing on production issues. Oversee proper maintenance and operation of forklifts. Work
closely with accounting to ensure accuracy of inventory and costing data in MAS90. Oversee import of 20M pounds of cherries
each year. Participate in mock recall and traceability exercises to ensure readiness for product recalls or systemic quality issues.
Customer Service Representative (1999-2003)
Anticipated, researched, and resolved customer issues with orders and shipments to ensure satisfaction. Fielded calls, emails, and
faxes from customers to answer queries, process appropriate transactions, and offer mutually acceptable solutions. Documented
all activities and outcomes in centralized database(s).
3D Labs, Santa Clara, CA Senior Logistics Coordinator 1997-1998
Siemens Pyramid Information Systems, San Jose, CA Logistics Coordinator 1990-1997