Coordination and customer service skills.

1. Amr Ahmed Mohamed Abdelrahman
18 Bank Masr Street
Suez, Egypt
+20-122-5545505
amr0ahmed@live.com
Summary
Coordinates and performs a wide variety of administrative, secretarial, and support activities.
Gathers, enters and updates data to maintain departmental records and databases as appropriate, also with a
very good experience in Customer Service.
Technical Skills
 Cross-Cultural Communication Skills.
 Extensive international travel background, comfortable working with and in different
cultures.
 Call center.
 Reports & Documentation.
 Compliant handling.
 Troubleshooting /Problem solving.
 Customer service.
 Online hotels and flight tickets reservation.
Achievement
 Used the American Army handbook to create codes and categorize our spare parts.
 Planned and organized holiday trips for people interested in travelling and friends to
Thailand and many countries without any help from travel agencies by checking
traveller’s reviews from trusted websites.
Academic Qualifications
 [License of English language and translation – 2003]
Grade: Fair
Al Maaref Higher Institution – Cairo, Egypt
Work Experience
 Work in Own business (trading for electrical equipment’s and tools) –
May.2004 – Jun 2009 – Suez, Egypt
 Responsible of selling process and store management.
 Responsible of dealing with different kinds of market dealers and customers
segments.

2.  Work in Xceed contact center (Customer Care Company) DU – July 2009 –
July 2012
 Dealing with all kinds of people and different nationalities use DU services.
 Handle customers’ complaints and hard calls gently and try to finish the situation
resolved.
 Finish the reports which were showing the current situation of calls and complaints
(daily / weekly / monthly).
 Directing requests and unsolved issues to the designated resource.
 Working under pressure
 Chosen for a rescue mission in Dubai to save the account in the period of the curfew
for two weeks.
 Having a chance of internal promotion to present my service to the enterprise
department from the beginning of Apr, 2011.
 Received certificate of appreciation from DU Company for my efforts and input
towards the company.
 Work in Suez Steel Company (DRI Plant) – July 2012 – current job
 PR creation by using (MACC) tool.
 Track the progress and quality of work being performed by design disciplines.
 Assist the PM in the review of Contractor quotations to ensure that only fair and
reasonable pricing is recommended for approval.
 Daily progress monitoring of specific project / campaign jobs and update as required
(punch list).
 Worked with Material Control manager for Handling all spares concerning the Direct
Reduction plant and Steel Melt shop by identifying and stocking them in the
warehouse as per the Danieli code and jet position.
 I was part of team and worked in codification system project by creating code for
each spare part.
 Shared my colleagues to collect the information’s regards the equipment’s and data
sheets to prepare PR list of all spare parts needed comparing with spares on hand.
 Coordinating with Engineering, Procurement, and Expediting to ensure project
materials are identified, purchased, and delivered to support the project schedule.
 Monitor and provide advice on expediting priorities, and support all field material
management activities.
 Making equipment history report and responsible to update it every day for all
failures, activities and routine actions in all the plant.
 Assisting & supporting my colleagues for making checklists for all the equipment’s.

3.  Spare parts monitoring by making weekly reports of zero stock items and prepare
new purchase request to compensate it.
 Responsible to make daily plan for equipment’s (crane, forklift,…etc).
 Assist and participate in preparing various Site work plans (Yearly / Monthly /
Weekly) that includes Preventive and shutdown Maintenance activities for all
facilities.
 Attend project meetings and assist with determination of project requirements and
distribute minutes to all project team members.
 Prepare substantial completion certificates and ensure all required project close out
documents are obtained.
 Book all accommodation and travel for projects taking place.
 Daily routine activities of Document Control, including distribution of documents,
maintaining electronic folders and directories, tracking and retrieval of documents
and drawings.
 Maintain registers of all receipts and issues or submissions of documents and
correspondence.
 Register, log, distribute, track, issue, maintain and control office and site project
documents and drawings.
Computer Skills
 MS-Office (2000,2003,2007,2010) Application: (Excellent).
 MS-Excel, MS-Word, MS-Power Point, MS-Outlook.
 Platforms: Windows98/NT/2000/XP/SEVEN/VISTA.
Professional Courses and Training
 Certification of English conversation – Cairo, Egypt [From Nov 2002 to Mar 2003]
[Certificated from American University in Cairo- AUC].
 Certification ofGeneral Russian course – Cairo, Egypt [From Dec 2006 to Jun 2007]
[Certificated from the Russian culture center in Cairo].
 Completed the HP LIFE eLearning course on “Customer relationship management
(CRM)
 Maintenance Planning course – Suez, Egypt [From May 2016 to June 2016]
[Certificated from Gold Mines training and consulting].
Language Skills
 Arabic Degree : Excellent (Mother tongue).
 English Degree : Excellent writing and speaking.
Personal Information
 Date of Birth: 05 -09 -1982
 Permanent Address: 18 Bank Misr Street, Suez, Egypt
 Military Status: full exempted
 Driving license: Yes