KMA Webinar Global 360 SharePoint Survey

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KMA, Global 360 and EndUserSharePoint.com invite you to an interactive webinar delving into the 2010 Global 360 Market Survey. The survey took an in-depth look at how 886 businesses are currently using Microsoft's SharePoint in the Enterprise.

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KMA Webinar Global 360 SharePoint Survey

  1. 1. Survey Results:How Are BusinessesUsing SharePoint?Derek WeeksMark Miller © 2010 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010
  2. 2. #KMASP2010© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 2
  3. 3. 886 and You. Thank You.© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 3
  4. 4. Next Question First© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 4
  5. 5. QuestionAre you currently using orconsidering using SharePointwithin your organization? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 5
  6. 6. Global 360 Survey ResultsConsidering SharePoint = 01%Not considering SharePoint = 00%Own SharePoint and are using today (2003) = 08%Own SharePoint and are using today (2007) = 81%Own SharePoint and are using today (2010) = 08%Own SharePoint but do not have it deployed = 02% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 6
  7. 7. Are you currently using or considering using SharePoint within your organization? 2% 1% 0% Considering SharePoint 8% 8% Not considering SharePoint Own SharePoint and are using today (version 2003 or previous) Own SharePoint and are using today (version 2007) Own SharePoint and are using today (version 2010) Own SharePoint, but have not 81% deployed© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 7
  8. 8. Tweet #KMASP201081% of companies whoown SharePoint use2007 © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 8
  9. 9. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 9
  10. 10. QuestionHow widespread is the deploymentand usage of SharePoint withinyour organization? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 10
  11. 11. Global 360 Survey ResultsUsing within team site orsingle SharePoint project site = 4.94%Limited SharePoint sites ordepartmental use (1 to 3) = 11.03%Several departments(4 or more) = 16.98%Enterprise wide deploymentof SharePoint = 67.00% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 11
  12. 12. How widespread is the deployment and usage of SharePoint within your organization? 5% Use within team or single 11% SharePoint project site Limited SharePoint sites or departmental use (1 to 17% 3) Several departments (4 or more) 67% Enterprise-wide deployment of SharePoint© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 12
  13. 13. Who has deployed SharePoint enterprise wide? Insurance Government Manufacturing 42% 50% 88% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 13
  14. 14. Tweet #KMASP201088% of manufacturerswho own SharePoint rollout enterprise wide © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 14
  15. 15. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 15
  16. 16. QuestionHow are you currently using, orplan to use, your SharePointinvestment? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 16
  17. 17. Global 360 Survey ResultsContent Repository Only = 37.56%Enterprise Content Management = 54.43%Portal and Web Content Management = 66.01%Document Workflow = 67.24%Business Process Management = 55.91%Custom Applications = 44.83% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 17
  18. 18. How widespread is the deployment and usage of SharePoint within your organization?80.00%70.00% 66.01% 67.24%60.00% 54.43% 55.91%50.00% 44.83%40.00% 37.56%30.00%20.00%10.00%0.00% Content Enterprise Portal & web Document Business Custom repository content content workflow process Applications only management management management © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 18
  19. 19. 1999 2003 2007 2010 What is SP vs 1) Search Collaboration this thing? Fileshare 2) Manage Meta Data Share Across 3) Find ability Business© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 19
  20. 20. 37% Content© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 20
  21. 21. Tweet #KMASP201037% use SharePointexclusively as a contentrepository © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 21
  22. 22. 67% Workflow© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 22
  23. 23. Tweet #KMASP2010#1 CIO Priority:Improving BusinessProcesses© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 23
  24. 24. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 26
  25. 25. QuestionWhat do you believe is the mostchallenging issue with yourSharePoint implementation? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 27
  26. 26. Global 360 Survey ResultsLack of intuitive, easy to use interfacefor business users = 20.98%Development time and effort requiredto build business applications = 30.03%Inability to manage multiple documentworkflow = 3.74%Limited real time reporting and analyticson workflows or processes = 8.76%Inability to manage role or skills basedwork assignments = 6.03%Other = 24.43% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 28
  27. 27. What do you believe is the most challenging issue with your SharePoint implementation?35.00% 30.03%30.00% 24.43%25.00% 20.98%20.00%15.00%10.00% 8.76% 6.03% 6.03%5.00% 3.74%0.00% Lack of intuitive, Development Inability to Limited real- Inability to Ability to scale Other easy-to-use time and effort manage time reporting manage role- or for high volume interface for required to build multiple and analytics on skills-based of documents or business users business document workflows or work users applications workflows processes assignments © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 29
  28. 28. Dev Time 30%© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 30
  29. 29. The Big “Other” Governance Knowledge/ End User Experience with Adoption and SharePoint Training © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 31
  30. 30. Tweet #KMASP201030% of users arefrustrated w/ default userinterface © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 32
  31. 31. The iGoogle EffectUsers, Community, Speed, and You © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 33
  32. 32. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 34
  33. 33. QuestionWhich statement best representsyour opinion of the SharePointuser application experience? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 35
  34. 34. Global 360 Survey ResultsSharePoint has a great user experienceout-of-the-box and is adequate for our needs = 18%SharePoint user experience is somewhat adequatebut requires additional in-house design and development = 60%SharePoint user experience is inadequate and requiresthird party products and services to improve theapplication interface = 8%SharePoint user experience is inadequate but we don’thave the time or resources to invest in improvements = 10%User experience is not important = 0%No opinion = 4% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 36
  35. 35. SharePoint has a great user experience out-of-the-box and is adequate for our needs 8% SharePoint user experience is 10% 0% somewhat adequate but requires additional in-house design and 4% development SharePoint user experience is inadequate and requires third party products and services to improve the application interface 18% SharePoint user experience is inadequate but we don’t have the 60% time or resources to invest in improvements User experience is not important No Opinion© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 37
  36. 36. Needs Needs work Needs work I love it. work Needs work© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 38
  37. 37. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 39
  38. 38. QuestionWhat tools does your organizationprimarily use for modeling/mappingexisting or new businessprocesses? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 40
  39. 39. Global 360 Survey ResultsNone = 6%Paper = 6%PowerPoint, Word, Excel = 23%Microsoft Visio = 55%Business Process Management System (BPMS)modeling tool = 7%Business Process Analysis (BPA) tool = 3% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 41
  40. 40. Tools used for modeling/mapping existing or newbusiness processes? None 7% 3% Paper 6% 6% PowerPoint, Word or Excel 55% Microsoft Visio 23% Business Process Management System (BPMS) modeling tool Business Process Analysis (BPA) tool © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 42
  41. 41. Familiar Tools 78% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 43
  42. 42. Familiar tools… 55% Microsoft Visio © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 44
  43. 43. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 45
  44. 44. QuestionOf the documents stored andmanaged within your SharePointrepository, what percentage areused or accessed as part of abroader mission-critical businessprocess? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 46
  45. 45. Global 360 Survey ResultsNone = 10.81%1-25% = 38.47%25-50% = 23.92%50-75% = 17.72%75-100% = 9.08% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 47
  46. 46. 27% Do You Trust it That Much?© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 48
  47. 47. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 49
  48. 48. QuestionHow do you capture andmanage content withinSharePoint? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 50
  49. 49. Global 360 Survey ResultsUse SharePoint out-of-the-box = 69.20%Custom develop any capture or managementrequirements = 20.00%Leverage third party products to capture docs intoSharePoint (such as KnowledgeLake) = 3.35%Leverage third party products outside of SharePoint(e.g. Filenet, Documentum, etc.) = 3.10%Other = 4.26% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 51
  50. 50. The average company with 1000 employees generates over 7.2 million pieces of paper in one year© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 52
  51. 51. Over 1 Million Docs© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 53
  52. 52. Next Question© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 54
  53. 53. QuestionHow do you expose legacy orother application data to yourSharePoint users? © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 55
  54. 54. Global 360 Survey ResultsAccess data through a separate nativelegacy/application interface = 31.00%SharePoint Data is integrated into a differentsystem and pulled by users from that system = 9.00%Access all legacy and new data througha single, integrated user interface within SharePoint = 11.33%External data is currently not available = 41.00%Other = 7.67% © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 56
  55. 55. Exposing legacy or other application data? Access data through a separate native 7.67% legacy/application interface SharePoint Data is 31.00% integrated into a different system and pulled by users from that system Access all legacy and 41.00% new data through a single, integrated user interface within 9.00% SharePoint External data is currently 11.33% not available © 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 57
  56. 56. Don’t Play the Dating Game with Your Users© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 58
  57. 57. Thank you. Please go to the Global 360 sponsor table and leave your business card or email address. We’ll email you the Global 360 SharePoint Survey results and this slide deck.© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 59

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