Sharepoint - turn on or turn off?

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Whilst SharePoint is a great platform user adoption is often a problem with deployments. This presentation has some id

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  • Often fails to satisfy as a standalone product; needs augmentation 54% of customers say that it fails to live up to functional expectations 46% say it fails to live up to technical expectations.57% of customers have bought third-party tools to augment/improve SharePoint, particularly BPM, workflow, reporting, and administration
  • Forrester Survey, 510 IT decision-makers, involved with evaluating, specifying, or administering SharePoint.41% of respondents said their deployment went slower than expected. technical issues (at 59%) lack of governance (41%), functional issues with the product (36%), lack of skills/talent (28%), users adopted more slowly (28%), funding issues(25%).
  • Recent survey conducted by Workshare targeting CIT/ IT Directors. Completed by 100 companies.
  • Gather input from every department across the organization It is critical to include every functional group in the planning phase. Increases the likelihood that users in every department will leverage the technology.Article in CMS Wire asked the question 5. Who is accountable for the success or failure of SharePoint? –- IT cannot be solely be responsible for SharePoint. - should be a steering or governance committee-like entity that is headed by an executive level individual and represented by key business decision makers and IT.- group should be responsible for defining the roadmap and regularly validating how SharePoint is meeting business needs. - Without this, he-said-she-said and finger-pointing games will be common should issues arise.
  • Know your audience Look at your existing intranet, review website analytics and usage reports to ensure popular content and features are included.Without doing your homework, you risk alienating users and creating an uphill battle to increase SharePoint adoption.
  • Personalise SharePoint for your organisationCreate a look and feel for the site that fits the personality of yourorganisation and matches the mission and values of your company. Use the customisation tools in SharePoint to provide a personalised online experience that gets users excited about the site.
  • Client side portal
  • Client side portal
  • Client side portal
  • Help users understand the value You need to help educate users beyond their current workflow Encourage them to do more than just store and access documents Be sure to include a training plan
  • Don’t just move old content to a new home Only bring over content that is relevant, think carefully about how your users work and what information they really need.Opportunity to introduce your users to new collaboration features that enable them to create and manage content more efficiently.
  • Socialise the experience Users expect to easily connect with other people through social media toolsCreate a powerful social collaboration platform for your organisationCreate a sharing cultureNewsfeeds, Blogs, wiki’sFeedbacks – tags, likes, notes/ comments, ratings
  • Don’t underestimate the importance of Search It is imperative that you index content properly. A positive search experience will keep users returning to the site.Search if often the last thing deployed with no process to implement
  • Test and launch A soft rollout may be beneficial to iron out the kinksOnce ready, a formal kickoff with executive participation will help illustrate the strategic importance of your new site.
  • Personalise the experienceBring SharePoint back into Office. Familiar user interface that is easy to useSearch CapabilitiesHelp users understand the valueBecause SharePoint is accessed from within Outlook and Office applications users are able to understand the value and use SharePoint more efficientlySearch CapabilitiesBeing able to search for document is important. Our search tool bar within Office applications returns fast accurate results.Socialise the experienceFile, retrieve and collaborate on documents with colleagues from within your Outlook. Integrates with Workshare Professional to compare and collaborate on documents.
  • Personalise the experienceBring SharePoint back into Office. Familiar user interface that is easy to useSearch CapabilitiesHelp users understand the valueBecause SharePoint is accessed from within Outlook and Office applications users are able to understand the value and use SharePoint more efficientlySearch CapabilitiesBeing able to search for document is important. Our search tool bar within Office applications returns fast accurate results.Socialise the experienceFile, retrieve and collaborate on documents with colleagues from within your Outlook. Integrates with Workshare Professional to compare and collaborate on documents.
  • Sharepoint - turn on or turn off?

    1. 1. SharePointTurn on or Turn off?
    2. 2. Contact/ info emeamarketing@workshare.com @jesbreslaw @Workshare Twitter.com/jesbreslaw/sharepoint www.evernote.com/pub/jesbreslaw/sharepoint www.slideshare.net/Workshare @workshare
    3. 3. Agenda• Why do users turn off?• 8 Tips to increase adoption• Where can Workshare help?• Workshare Point demonstration• Summary @workshare
    4. 4. About Workshare Document Collaboration Solutions 18,000+ 553+ public sector 1.5 million+ 70 Customers customers customers users countries World Class Partners @workshare
    5. 5. SharePoint Maturity Model(www.sharepointmaturity.com @SPMaturity) @workshare
    6. 6. Maturity needs cross company adoption @workshare
    7. 7. Why do users turn off?• If technology doesn’t benefit me why use it?• Should provide new ways of getting the same job done more quickly with less stress! Benefit Ease of use @workshare
    8. 8. The Forrester Survey: Best Practices inSharePoint 2010 Adoption and Migration• Fails to satisfy as a standalone product• 57% of customers have brought third-party tools to augment/improve SharePoint “Once an organization recognizes SharePoint for what it is — a strategic platform investment — the expectations change”
    9. 9. The Forrester Survey: Best Practices inSharePoint 2010 Adoption and Migration Barriers encountered Technical Issues Lack of Governance Functional Issues Funding issues User Adoption
    10. 10. Which of these are/were concerns for you about implementingSharePoint as your document/content repository? 70 % 60 % 50 % 40 % 30 % 20 % 10 % 0% Total 1000 - 3000 employees 3000 employees More than Retail, distribution and transport ManufacturingFinancial services commercial sector Other Level of customisation required Limited reporting and analytics Poor user interface We are not considering/using SharePoint I have/had no concerns
    11. 11. Not about User Adoption, but User Needs• SharePoint requires customizations to create the services users want• The interface to these services is just as important as the technology behind them.Your organisation must design, build and deploy a SharePoint platform that users NEED. @workshare
    12. 12. Gather input from every departmentacross the organization• Include every functional group• Increases cross-departmental use• Who is accountable for the success or failure of SharePoint? @workshare
    13. 13. Know your audience• Include popular content• Do your homework or risk alienating users @workshare
    14. 14. Intranet usage• Nordea: 70-80% of the employees visit the portal every day• HP: 95% of employees use the intranet on a monthly basis• BA: 94% of all employees access the intranet every month• IBM: 80% of all employees access the intranet daily• Daimler: 70% of all users in Germany log in at least once per month• Microsoft: 60% employees visit MSW once a day(intranetblog.com) @workshare
    15. 15. Personalise SharePoint for your organisation• Match the personality & values of your organisation.• Excite users by personalising the experience @workshare
    16. 16. Client side portalswww.topsharepoint.com (@topsharepoint) @workshare
    17. 17. IntranetsIntranet Benchmarking Forum, (www.ibfforum.com @ibf) @workshare
    18. 18. Office toolsWorkshare Point @workshare
    19. 19. Help users understand the value• Educate users beyond their current workflow• Encourage them to do more• Include a training plan @workshare
    20. 20. Don’t just move old content to a new home• Think carefully about what information they really need.• Enable users to create and manage content more efficiently. @workshare
    21. 21. Socialise the experience• Let users connect through social media tools• Create a powerful social collaboration platform @workshare
    22. 22. Don’t underestimate the importance of Search• Index content properly.• Keep users returning to the site. @workshare
    23. 23. Search statistics• 16% of your week is spent searching for information• 1 in 5 searches are unsuccessful(Return on Information, Google) @workshare
    24. 24. Test and launch• Iron out the kinks• Formal kickoff with executive participation @workshare
    25. 25. Introducing Workshare Point Increase user adoption through Office 2010 SharePoint Microsoft OfficeFeatures Benefits• Manage SharePoint files from Outlook • Share information currently in email• Retrieve and file email and documents • Transform SharePoint into a DMS• Work offline, synchronize later • Drive SharePoint adoption• Leverage FAST search technology • Save time, increase productivity• Integrated with Workshare Professional @workshare
    26. 26. How does Workshare help user adoption? • Personalise the experience • Everyone uses Outlook differently.. ..but they use it! • Enable users to create and manage content • Version control becomes the norm • Start benefitting from project centric filing @workshare
    27. 27. How does Workshare help user adoption? • Help users understand the value of SharePoint • Saves time, more productive, happier! • Makes search work • You can’t search if you havent filed properly! • Search becomes a feature not a separate tool • Enable collaboration • Seamless document review @workshare
    28. 28. SharePoint Maturity ModelCore definitions @workshare
    29. 29. Summary Organisations need effective collaboration solutions SharePoint must be deployed in a way that is user friendly. Leverage 3rd party applications to enhance SharePoint and increase user adoption.57% of customers are augmenting theirplatform with third-party tools, which is a broad range of solutions — from webparts to workflow to administration tools. - Forrester’s Survey, July 2011 @workshare
    30. 30. Click here for a 90 second demo Click here to watch a recording of the webinar @workshare

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