Which BPMS Is Right For You?


Published on

How to use free BPMS Reports and BPMS Watch Ratings Report to identify offerings that fit your requirements.

Published in: Business, Technology
1 Comment
  • HI i want ot see this doc,but i can't get it
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Hello everyone, I’m Bruce Silver, independent BPM analyst and principal of BPMS Watch. Over the past few years I have published a series of reports that describe and evaluate BPM Suites, and that’s what I am here to talk to you about today.
  • Which BPMS Is Right For You?

    1. 1. Which BPMS Is Right For You? Bruce Silver Principal, BPMS Watch [email_address] BPMS Watch: www.brsilver.com/wordpress
    2. 2. Topics <ul><li>The selection problem </li></ul><ul><li>The BPMS Report series </li></ul><ul><li>The Ratings report and tool </li></ul>
    3. 3. What is a BPMS? <ul><li>An integrated platform to… </li></ul><ul><ul><li>Model, automate, monitor, optimize processes </li></ul></ul><ul><li>~30+ available today, all “sound the same” </li></ul>Modeling Design Process Engine User User User ERP Legacy External Services Rules Rule Framework Integration Framework Human Task Framework SOA Middleware Performance Data BAM Business IT
    4. 4. Selecting a BPMS <ul><li>Self-assessment </li></ul><ul><ul><li>What type of process? </li></ul></ul><ul><ul><ul><li>Point solution or platform for diverse processes? </li></ul></ul></ul><ul><ul><li>Who will build and maintain the solution? </li></ul></ul><ul><ul><li>Business/IT interaction style </li></ul></ul><ul><ul><ul><li>Requirements handoff or iterative/collaborative </li></ul></ul></ul><ul><li>Short list </li></ul><ul><ul><li>Match BPMS capabilities to your key requirements </li></ul></ul><ul><ul><li>Leverage available research… like BPMS Report series </li></ul></ul><ul><li>Final selection </li></ul><ul><ul><li>Proof of concept </li></ul></ul><ul><ul><li>Due diligence </li></ul></ul><ul><ul><li>Cost </li></ul></ul><ul><ul><li>Vendor factors </li></ul></ul>
    5. 5. The BPMS Report Series <ul><li>FREE on BPMInstitute site </li></ul><ul><ul><li>www.bpminstitute.org/bpmsreport.html </li></ul></ul><ul><li>Reports on 11 leading products </li></ul><ul><ul><li>Latest round (July 2007 - March 2008) </li></ul></ul><ul><ul><ul><li>Appian, BEA, Cordys, EMC, FlowCentric, Global360, Lombardi, Oracle, SoftwareAG, TIBCO </li></ul></ul></ul><ul><ul><li>… will be adding more Q3 2008 </li></ul></ul><ul><ul><li>Each report 30-40 pages, lots of diagrams and screenshots </li></ul></ul><ul><li>Common outline for all products </li></ul><ul><ul><li>Overview, architecture and environment, modeling and design, human workflow, integration, business rules, events and exceptions, BAM/performance management, solutions and services </li></ul></ul><ul><li>Research based on documentation, briefings/demos, dialog with the vendor </li></ul><ul><li>Objective reporting, without commentary </li></ul>
    6. 6. The Ratings Report <ul><li>Evaluate each BPMS in 3 process types </li></ul><ul><ul><li>11 Capabilities, roughly map to sections of the report </li></ul></ul><ul><ul><li>Each capability score based on 5-8 feature scores </li></ul></ul><ul><ul><ul><li>Capability score independent of process type </li></ul></ul></ul><ul><ul><li>Overall rating based on weighted capability scores </li></ul></ul><ul><ul><ul><li>Capability weightings dependent on process type </li></ul></ul></ul><ul><li>Ratings Report - available free on BPMInstitute.org </li></ul><ul><ul><li>http://www.bpminstitute.org/research/research/article/bpms-watch-ratings-q2-2008.html </li></ul></ul><ul><ul><li>Based on first round of reports (7/07 - 3/08) </li></ul></ul><ul><li>Also, user-selected weightings available on BPMS Watch site </li></ul><ul><ul><li>Interactive tool, not a downloadable report </li></ul></ul><ul><ul><li>http://www.brsilver.com/wordpress </li></ul></ul>
    7. 7. Human-Centric vs Integration-Centric Processes <ul><li>Human-centric focused on optimizing “work” </li></ul><ul><ul><li>Assigning and performing human tasks </li></ul></ul><ul><ul><li>Measuring human work performance </li></ul></ul><ul><ul><li>Emphasis on business-empowered implementation </li></ul></ul><ul><ul><li>Ratings Report distinguishes production workflow from “case management” </li></ul></ul><ul><li>Integration-centric focused on optimizing “business integration” </li></ul><ul><ul><li>BPM layered on SOA </li></ul></ul><ul><ul><li>Handling events and exceptions </li></ul></ul><ul><li>BPMS vendors do not self-identify as human-centric or integration-centric </li></ul><ul><ul><li>… but offerings better in one than the other </li></ul></ul>
    8. 8. Process Type: Production Workflow <ul><li>Structured process, high volume, shared work queues </li></ul><ul><li>Goals: optimize cycle time, labor cost, productivity, customer satisfaction </li></ul><ul><li>Differentiators </li></ul><ul><ul><li>Dynamic rule-based task assignment </li></ul></ul><ul><ul><li>Business-empowered implementation </li></ul></ul><ul><ul><li>Emphasis on worklist, task UI, and performance visibility </li></ul></ul><ul><ul><li>Scalable to high instance volumes </li></ul></ul>
    9. 9. Process Type: Case Management <ul><li>Unstructured process, low volume/high value, shared access to common case folder </li></ul><ul><li>Goals: optimize quality, compliance </li></ul><ul><li>Differentiators </li></ul><ul><ul><li>Shared case folder with data, documents, tasks </li></ul></ul><ul><ul><ul><li>Ad hoc add tasks/processes at runtime </li></ul></ul></ul><ul><ul><li>Case status progresses by milestones, not structured diagram </li></ul></ul><ul><ul><li>Team collaboration support </li></ul></ul><ul><ul><li>Documents and folders </li></ul></ul>
    10. 10. Process Type: Integration-Centric <ul><li>Structured process, high-volume, “run the business”, integrating backend systems and apps </li></ul><ul><li>Goals: business integration, agility, meet SLAs </li></ul><ul><li>Differentiators </li></ul><ul><ul><li>Asynchronous integration infrastructure </li></ul></ul><ul><ul><li>Explicit SOA support (ESB, registry, repository) </li></ul></ul><ul><ul><li>Data transformation </li></ul></ul><ul><ul><li>Event and exception handling </li></ul></ul>
    11. 11. Capability Weightings by Process Type
    12. 12. Ratings: Human-Centric vs Integration-Centric <ul><li>HC rating averages Production Workflow and Case Management </li></ul>
    13. 13. Ratings: Production Workflow vs Case Management
    14. 14. Ratings Details <ul><li>Interactive database tool on BPMS Watch site </li></ul><ul><ul><li>www.brsilver.com/wordpress </li></ul></ul><ul><li>Aggregated scores by process type </li></ul><ul><li>Feature score details </li></ul><ul><li>Define your own feature weightings </li></ul><ul><li>Define your own capability weightings </li></ul>
    15. 15. Ratings Details <ul><li>Interactive tool on BPMS Watch site </li></ul><ul><ul><li>www.brsilver.com/wordpress </li></ul></ul><ul><li>Aggregated scores by process type </li></ul><ul><li>Feature score details </li></ul><ul><li>Define your own feature weightings </li></ul><ul><li>Define your own capability weightings </li></ul>
    16. 16. Ratings Details <ul><li>Interactive tool on BPMS Watch site </li></ul><ul><ul><li>www.brsilver.com/wordpress </li></ul></ul><ul><li>Aggregated scores by process type </li></ul><ul><li>Feature score details </li></ul><ul><li>Define your own feature weightings </li></ul><ul><li>Define your own capability weightings </li></ul>
    17. 17. Using the Ratings and Reports <ul><li>BPMS Report series intended to give a “feel” for the product </li></ul><ul><ul><li>Capabilities emphasized or de-emphasized </li></ul></ul><ul><ul><li>What is out of the box vs custom </li></ul></ul><ul><ul><li>Skills required to build and maintain </li></ul></ul><ul><ul><li>General look and feel </li></ul></ul><ul><li>Caveats on the ratings </li></ul><ul><ul><li>Ratings are based on the BPMS Reports </li></ul></ul><ul><ul><li>Score reflects my preferences </li></ul></ul><ul><ul><ul><li>E.g. Unified model/design leveraging BPMN </li></ul></ul></ul><ul><ul><li>Your capability and feature weightings may be different </li></ul></ul>
    18. 18. In Summary <ul><li>To pick the right BPMS for your organization </li></ul><ul><ul><li>Understand your own BPMS needs </li></ul></ul><ul><ul><ul><li>Process type </li></ul></ul></ul><ul><ul><ul><li>Skills to build and maintain </li></ul></ul></ul><ul><ul><ul><li>Business-IT interaction style </li></ul></ul></ul><ul><ul><li>Use the BPMS Reports, Ratings Report and tool to help create the short list </li></ul></ul><ul><ul><ul><li>Identify leaders from the Ratings </li></ul></ul></ul><ul><ul><ul><li>Get a feel for the products from the BPMS Report series </li></ul></ul></ul><ul><ul><ul><li>Fine tune your requirements with the interactive tool </li></ul></ul></ul><ul><ul><li>Engage directly with shortlist vendors to do final selection </li></ul></ul><ul><li>Consulting help is available </li></ul><ul><ul><li>Contact bruce@brsilver.com (831) 685-8803 </li></ul></ul>