This document discusses enterprise collaboration using Microsoft SharePoint 2010. It provides an overview of SharePoint 2010's capabilities for content management, records management, and business process management. It also highlights how leading organizations are using SharePoint 2010 for their intranet, portal, content, collaboration and knowledge management needs. Examples of successful implementations at companies like Sony Electronics, Owens Corning, and a fire safety products company are also mentioned.

1. Thank you for reading this issue of ‘TechConnect’.
Through this periodical, we intend to share with you, our perspective on varied technology solutions that
have a significant impact on business processes of our customers, in different verticals. Towards achieving
this, we will cover recent business/technology trends and showcase how some leading organizations in
these domains are exploiting technology enablers to their advantage.
This issue focuses on ‘Enterprise Collaboration using Microsoft SharePoint 2010’. Microsoft SharePoint
2010 with its improved content management, records management and business process management
capabilities is viewed by enterprises as a strategic platform for their portal, content and collaboration needs.
We look forward to your feedback and comments.
Regards,
Prasad Ramanathan, Ph.D.
Editor, TechConnect
Research & Innovation
iGATE Patni
Email: prasad.ramanathan@igatepatni.com
ISSUE 4/2
Enterprise Collaboration using Microsoft SharePoint 2010
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‘Collaboration’ is today the primary focus for enterprises seeking
to tap the power of social media technologies for their operations.
Every enterprise needs to tap the knowledge, expertise,
experiences, and skills of its workforce to stay competitive and
achieve business results. SharePoint 2010 provides a
collaboration platform that enables enterprises to leverage social
collaboration tools in a business setting to harness the creativity
and knowledge of their community and channelize these to drive
business results. SharePoint 2010 with its content management,
records management and business process management
capabilities is viewed by enterprises as a strategic platform for
their portal, content and collaboration needs.
Introduction
According to AIIM’s ‘State of the ECM Industry 2011’ report, the
SharePoint user base is moving rapidly with 58% of surveyed
organizations having implemented SharePoint during the
surveyed period in 2011, compared to 45% in 2010 and 33% in
2009. This rises to 70% in the largest organizations. AIIM’s later
report on ‘Using SharePoint for ECM’ reveals that only 8% of
SharePoint users have completed their upgrade to the 2010
version, whereas 21% are deploying 2010 as a first use. Of these
6% are live. 28% are in the process of upgrading from 2007 to 2010.
Half of the user base expects to be live on 2010 by the end of 2011.
Emergence of SharePoint 2010
Based on data from Gartner summits targeted at North American
midsize enterprises in April and September 2010, from a sample
size of 210, the following represented the top five uses for
SharePoint.
Where are Organizations using
SharePoint 2010?
Enterprise Collaboration: How CIOs
can achieve more?
Businesses continue to adopt enterprise
collaboration tools in 2011. However, besides
improving corporate communications,
enterprises aren’t seeing a lot of benefits
from their KM investments.
So how can CIOs achieve more?
1. Identify a clear Vision of ‘Corporate
Collaboration’.
2. ‘Do Not’ deploy collaboration tools before
creating a clear collaboration strategy,
else it’s difficult to measure the benefits
derived from the technologies.
3. Understand what challenges your
employees are currently facing, before
selecting and implementing
collaboration tools. Also seek direct
inputs from the employees.
4. Map how employees currently do their jobs.
5. Clearly outline the issues that
collaboration tools can solve. After
interviewing the employees, categorize
the issues you have uncovered.
6. Consider workplace issues when
selecting the tools.
7. The key for broader adoption of
collaboration technology in the
workforce is seamless integration into
business processes.
8. Set policies and process to ensure
adoption.
Source: Research by iGATE Patni Business Analysis Cell.
Compiled from publicly available information
sources including internet.com, CIO.com, Gartner,
Forrester, McKinsey Quarterly and Frost & Sullivan.
Enterprise Collaboration using Microsoft SharePoint 2010
Top 5 Uses of SharePoint
• Intranet
• Team Collaboration
• Portal
• Document Management
• Public Internet
Other Popular Uses of SharePoint
• Process Management
• Knowledge Management
• Help Desk
• Partner Extranet
• Case Management
• Project Management
• Business Intelligence
Source: AIIM.org — State of the ECM Industry 2011; Using SharePoint for ECM.
Source: Gartner 2011 — Market Insight: SharePoint 2010 Opportunities in the Midmarket for
Microsoft-Oriented ISVs.

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3
Enterprise Collaboration:Trends, Challenges and Predictions
• Leading research firms indicate social
networking to remain the top spending
category. Corporate houses are spending
more for internal-use today, but external
-use spending will grow faster over the years.
• Knowledge Management is fast gaining
acceptance as an essential component of
the efforts of companies to better manage
their relationships with customers.
• Gartner predicts that the enterprise social
software market will reach $769.2 million in
revenue in 2011, up 15.7 percent from 2010.
• Content, Communications and
Collaboration solutions are the top selling
type of SaaS solutions. (eg. Crown Peak
and Spring CM). Corporate interest in using
Google's Gmail for e-mail services is high.
• Products offering solutions for team
workspaces, social tools like blogs and
wikis, desktop video conferencing, and
unified communications solutions are
among the most popular with enterprises.
• Microsoft’s collaboration tool SharePoint
2010 leads the market for implementing
Knowledge Management Solutions
• IBM and Jive are aggressively competing
with Microsoft SharePoint. Atlassian and
Open Text are challengers to MS
dominance in the market.
• Social Text, Novell and Traction Software are
niche players of social software solutions.
• A handful of major vendors have invested
in developing cloud e-mail and
collaboration services.
• Enterprises as well as small and midsize
businesses are investing in collaboration
tools, but beyond improving corporate
communications, they aren’t seeing a lot
of benefits.
• The corporate vision of collaboration and
knowledge management has not matured
at corporate houses.
• Some businesses are deploying
collaboration tools before creating a clear
collaboration strategy; thus beyond
reduced operational costs, it is becoming
difficult to measure the benefits derived
from these technologies.
• Security concerns with respect to
implementing third party collaboration
solutions highly impacts management
decisions.
• By 2014, Gartner believes 20 percent of
employees will use social networks,
replacing e-mail, as their primary business
communications tool.
• More companies are permitting the
business use of social network accounts or
building their own internal social networks.
• Trend of collaboration moving to the cloud,
where it is noted that sales of both
on-premise and cloud-based social
networking services would experience
strong growth; organizations would use a
hybrid model where certain services
would remain on-premise while others
would reside on the cloud.
• Gartner has predicted that cloud-based
e-mail accounts would grow to 10 percent
by the end of 2012.
Source: Research by iGATE Patni Business Analysis Cell. Compiled from publicly available information sources including zdnet.com, internet.com, CIO.com, McKinsey
Quarterly, Frost & Sullivan, Gartner, Forrester, IDC and Global Industry Analyst.
Market Challenges Market Predictions
Market Trends Product Trends
Enterprise Collaboration using Microsoft SharePoint 2010
Market rivalry
between
Microsoft and
Google for
dominance of the
collaboration
space is
providing
innovative
solutions to
customers
Enterprise
Collaboration
Organizations are realizing the
need to have effective
infrastructure for employee
collaboration, towards
improving productivity
The need for Web 2.0 and
Knowledge Management
Solutions are driving the
collaboration space
Managing
customer
satisfaction is
forcing
companies to
invest in Social
Media solutions

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SharePoint 2010 – The Panacea for Collaboration Challenges
in an Organization
Enterprise Collaboration using Microsoft SharePoint 2010
Success Stories
The Adopter Microsoft ‘SharePoint 2010’ Solution
Sony Electronics
Solution: Corporate Intranet
Owens Corning, USA *
Solution: Customer Portal
A Worldwide Leader in Fire
Safety Products *
Solution: Document Management
REIWA, Australia *
Solution: Intranet, Extranet, Public
Internet
iGATE Patni *
Solution: Knowledge Management
Largest Insurance Firm in USA *
Solution: Team Collaboration
Building on its implementation of Microsoft Office SharePoint Server 2007, the company became an
early adopter of Microsoft SharePoint Server 2010, using it to enhance the corporate intranet.The
indexing of internal documents with FAST Search Server 2010 for SharePoint has made it significantly
easier to track down desired files, thereby improving productivity.
‘One Team’ — An enterprise-wide real-time team collaboration - Knowledge Management system, built
for employees to share, exchange data & information across geographies. It serves as an organizational
engine that provides discrete corporate, BU, project and individual spaces to each employee.
‘ProConnect’ — A customer portal with single sign-on for internal sites and to partner sites that are
external from this portal; also a supplier portal enabling purchase order processing and fully
integrated with SAP 6.0 and other LoB applications. Plagued by performance-related issues with its
existing BroadVision platform, Owens Corning resorted to migrate its portal to the Microsoft
SharePoint 2010 platform which is adopted organization-wide for all portal development.
The ‘Safety Website’ is enhanced with advanced DMS core functionality and Content Life Cycle
Management features. Advanced Information Classification & Segregation features and enhanced
Security features, enable business users to create content (Product Information) in local regional
languages. A quicker search is enabled thru smart meta-data tags, thereby improving the
enterprise-wide search and utilization of documents. The new enhanced DMS process reduces the
turn-around time to just a couple of hours, as compared to weeks with the earlier manual process.
Single, integrated platform to manage Intranet, Extranet, and Internet applications across the
enterprise. Improved navigation, security & compliance. simple and consistent user experience
help to boost employee productivity by simplifying everyday business activities. Also enables
effective utilization of storage needs for the organization.
iGATE Patni launched its KM program in 2003 and then underwent a makeover in 2007 to make
the program more collaborative and people-centric. The current form of its Social & Collaborative
Knowledge Management system has 21 Communities of Practice, 500 identified experts, 21,000
discussions, 750 wikis, 1000 blogs and 120,000 documents.
Panacea by Using SharePoint 2010
Intranet/Internet/
Extranet: Enables
rapid team site
creation with rich UI
and multiple
language templates.
Team Collaboration:
Provides accurate
‘People Search’, specific
‘Discussion Boards’ &
‘CoPs’ (Community of
Practices), advanced
‘Social Networking’
features.
Document
Management: Provides
advanced built-in DMS
core functionality with
Content Life Cycle
Management features.
Provides advanced
Information Classification
& Segregation features.
Knowledge
Management: Enables
real-time collaboration,
thereby facilitating ideation
and innovation. Enables
efficient knowledge
sharing for improved
employee productivity.
Security: Provides highly
secured and advanced
search option to crawl
and integrate with
Enterprise data across
LoB systems, user
desktops and shared
folders. Provides highly
secured access to
user-level information.
Challenges Faced by Enterprises
Security: How to prevent illegal access, provide
secured and easy gateways for enterprise back-end
systems including search.
Team Collaboration: How to search for
and locate Experts in the company and
ask for help when needed.
Intranet: How to build a single site with
core functionality for Enterprise
communication.
ORGANIZATIONAL &
END-USER EXPERIENCES
Document Management: How to
resolve Document Version Control issues
and where to find up-to-date information.
Knowledge Management: How to enable
Knowledge sharing and collaboration
(search/wikis/blogs) in real-time.
* iGATE Patni’s ‘SharePoint 2010’ Case Studies

5. TechC nnect Enterprise Collaboration using Microsoft SharePoint 2010
SharePoint 2010 is emerging as the top-most ‘Enterprise Collaboration platform’ and its implementation for reduced TCO
and faster ROI is becoming a key agenda for every CIO. In spite of the rich features and vast functionality of its product
suites, its successful rollout poses several challenges like: identifying the right experts to map the business processes
with the collaboration needs, strategy implementation planning, choice of the right tools and processes, drawing up of a
phased implementation roadmap for the said domain and industry, planning of rollouts and defining of SLAs.
The following are the 3 Key Challenges faced by CIOs:
1) Need of Experts in Consulting and Implementations: ‘Enterprise Collaboration’ spans internal employees to
external stakeholders with the degree of content / data to be exchanged varying with each scenario. This drives the
need for judicious strategic planning, aligning with business goals, and a detailed implementation roadmap with
budgets and schedules. This calls for knowledgeable experts with proven experience who can help the CIO team in
defining these building blocks.
2) Tools and Processes for Quicker Rollout: Despite SharePoint undergoing significant improvements with each
version, there still remains the need for customization to adequately meet specific business requirements. However,
as a best practice, use of out-of-the-box (OOB) features is the most recommended approach. An alternative approach
is to use third-party tools and processes. Choosing a right solution is the key for a quicker and successful rollout.
3) Ongoing Support and Maintenance Costs: Historically, it is seen that with successful SharePoint implementations,
the end-user adoption and usage ranges from 10% to 300% within 9-12 months. With this phenomenal usage growth,
the support & maintenance of the SharePoint environment is a key challenge for the IT department of an Enterprise.
A structured Support model with a planned Maintenance regime can therefore ensure cost-effectiveness and thereby
make the Enterprise Collaboration initiative a true success.
The following diagram depicts the best approach for a first-time SharePoint 2010 implementation in an Enterprise.
5
Point of View
Phase 1 Phase 2 Phase 3
Define Success
Parameters
Define Success
Parameters
Define Success
Parameters
Define Success
Parameters
Connects With Key Business Leaders and Monitoring by CIO Implementation Office
Governance Model and Cross Functional Teams
2 Weeks 4 Weeks 4 Weeks
Identify Identify Identify Define
1. Corporate Objectives
2. Corporate Vision
3. Project Scope
4. Governance Model
5. Steering Committee
6. Sponsor
1. Infrastructure
Requirements
2. Software Requirements
3. Deployment Model
4. Enterprise Applications to
be integrated with
SharePoint
1. Certified System
Integrator
2. Cross Functional Teams
3. Implementation Team
4. Delivery Model
5. SLAs
1. Scope
2. Timelines
3. Milestones
4. Policy and Procedure
5. Assign Owners
6. Development
Methodology (Agile)
Solutions DesigningPlanning Road Map

6. TechC nnect Enterprise Collaboration using Microsoft SharePoint 2010
iGATE Patni’s SharePoint
Practice
iGATEPatni’sMicrosoftSharePointPracticeprovides
end-to-end Enterprise Collaboration services
focusing on helping clients towards achieving their
business goals. The Practice has proven expertise
and experience in consulting & implementation
services, leading industry best-practices, using
pre-configured&testedsolutionswithminimizedrisk,
proposing right tools & processes, executing with
multiple delivery models, and providing SLA-based
support & cost-effective maintenance services.
Leveraging its vast domain and deep technical
expertise, the Practice partners with the client to
create a business case focused on achieving
targeted business outcomes, improving performance
and generating significant returns on IT investments.
Sanjeev Samala
Practice Head — SharePoint
Email: sanjeev.samala@igatepatni.com
Ajit Mahajan
Manager — Business Research
Business Analysis Cell, Research & Innovation
Email: ajit.mahajan@igatepatni.com
To know more, visit the SharePoint section on our website,
Or, contact us at: sharepoint@igatepatni.com
Authors of this Issue
6
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