updated resume

1. James Pilkington
520 NE 20th St Apt 402
Wilton Manors, Fla 33305
Tel# 774-992-2662
Email: jrus32064@gmail.com
Educational Experience
Dartmouth High School, North Dartmouth, Massachusetts-graduated
Bristol Community College- Fall River, Massachusetts- Associates Degree Business Admin
Trainings:
CPI-certified Trauma Informed NARCAN-certified
CPR-certified Motivational Interviewing Opiate Overdose Prevention
Addiction in the Criminal Justice System - The Role of Drug Courts
Compulsive Gambling Ethics and Boundaries – Self Disclosure
Integrating Tobacco Education and Treatment Relapse Prevention
Cultural Competency LGBT Community
ProfessionalExperience
Utilization Review Coordinator- Infinity Behavioral Health 11/30/16 -Present
 Obtain pre-certification and continued stay authorizations on behalf of the patient and
provider, using ASAM (American Society of Addiction Medicine) criteria to review clinical
information with insurance companies
 Perform “peer to peer” reviews and appeals with insurance company doctors/medical
or clinical directors
 Communicate with clients to obtain and relay necessary clinical information
 Communicate authorization information internally within the Company to enable the
stages of the billing process to take place

2. Housing Supervisor -The Recovery Place –Ft Lauderdale FL. 07/13/15-11/29/15 (Program
closing)
 Maintained strict client confidentiality in accordance with Title 42CFR, Part 2 and 45CFR,
Parts 160 and 194 and HIPPA
 Maintained and adhered to all policy and procedures respecting confidentiality of client’s
rights, anonymity, communicated either written or verbal regarding client’s identity and
situation.
 Maintained appropriate boundaries and ethical behavior at all times with clients,
families and other professionals
 Followed all policies of Agency
 Followed Community Housing policy and protocol
 Provided Daily report to Clinical Staff, Clinical Director and Executive Director
 Worked as a positive team member
 Responsible for CD tech training, new hire, tier system and any additional required
trainings
 Interview potential CD Tech staff
 Wrote Incident reports
 Communicated rights and expectations for behavior to clients in a consistent and
respectful manner
 Monitored client activities at main campus and day treatment campus
 Responsible for writing monthly tech assignments
Intake Manager/Administrative Assistant Reflections Court Alternative Program – High
Point Treatment Center- New Bedford, Massachusetts. 12/10 – 04/2015
 Maintained compliance with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol
and Drug Abuse Patients, and HIPAA;
 Maintained safety and security of residents/facility/staff at all times;
 Provided appropriate supervision of residents and enforcement of program rules and
policies;
 Facilitated all intake documentation/scheduling including contact with Probation Officers
within the court system statewide
 Conducted intake phone screens using ASAM criteria with potential clients in correctional
facilities statewide
 Consulted with Program Director/Clinical Director on applicants for admission;
 Conducted all admissions: first ESM, suicide screening, searches;
 Prepared/updated client roster daily/as needed.
 Prepared/updated weekly census for DPH and Residential Director
 Prepared Monthly Reporting of admission/discharges for Residential Director
 Prepared staff charts and ensure confidentiality

3.  Facilitated financial functions within the program
RecoverySpecialistReflections C.A.P. HighPoint TreatmentCenter 06/10– 12/10
 Worked with alcohol/drug dependentclientsfromdiversebackgrounds
 Excellent boundarieswithall Reflectionscommunity members;
 Provided appropriatesupervision of residentsand enforcementof programrulesand policies;
 Completed all assigned tasks
 Monitored ½ hourclient checks acrossall shifts
 Documented residentattendanceatmeetings,appointments,groups,etc.;
 Accurately documened allclient activities on 8 hourshift
 Provided a safeenvironmentforclients and staff
 Monitoredresidentself-administrationof medicationwithproperdocumentation;
Brooks Corporate Headquarters Warwick, RI 05/06 —6/08
Office Technology Technician
 Supporting and troubleshooting office systems, laptops,desktops,local and network printing
 Performing moves and troubleshooting hardware software issues for corporate and field
users using Remote Admin. Utilizing Active Directory for login and various access
issues.
Brooks Corporate Headquarters Warwick, RI 11/04 —05/06
Technical Analyst
• Support,troubleshooting store systems, pharmacy systems and telecom systems
 Resolve fax line, point of sales & networking issues.
Shaw's Supermarket Brockton, MA 6/1996 — 6/2004
P.C. Support Specialist
 Troubleshooting,
and configuring various software and hardware,networking problems.
 Planning and installing new store systems, management of PC's and network printing for
178 stores.
 Troubleshootingsoftware problems including Windows 3.1-95-98-NT,Office 97,Onnet
Hostsuite 4.0,Oracle Office, Netscape 4.0-4.5-4.6, Internet explorer and Lotus 123.
 Configuring Network software using TCP;IP, NETBUI DHCP, WINS and DNS.
 Setting up executive systems and installing hard drives,3com network cads,printers,
monitors, adjusting CMOS settinzs and motherboards,installing appropriate drivers to
support them.
Shaw's Supermarket E. Bridgewater, MA 1992 —1996
Main Frame Operator

4.  Processingand monitoring various jobs including.store orders,store andoffice payroll
Bank ofBoston account transmissions,and Electronic Payment Systems.
 Monitoring and trouble shooting backups for corporate, finance and mainframe servers.
Help Desk Operator 1988 - 1992
 Supporting and trouble-shooting store and corporate ISP problems, monitoring store system
backups,locating and
 restoring files as needed from store backup tapes using UNIX and FTP.
• Troubleshooting communications with store scales, telxon units,and time clocks
using LMS system.