Financial Institutions Vs Chase Bank Essay

Financial Institutions Vs Chase Bank Essay
There are many things to consider when choosing which financial institution is best for you. You must consider what the institution offers and how
well it suits you. Although banks and credit unions offer some of the same things it is interesting to look at the differences between them. I chose to
compare Chase Bank and Landmark Credit Union and the offers that they make with their checking accounts. First, when looking at Chase, it is
established right away that all Chase checking accounts come with online banking and bill pay, mobile banking, access to 15,500 ATMs, and a debit
card. These included things can be considered to be very convenient to have with a checking account. Chase also has four types of checking accounts:
Chase Total Checking, Chase Premier Plus Checking, Chase ... Show more content on Helpwriting.net ...
When looking at Landmark, they have three types of checking accounts. They offer the VIP (earns interest), Rewards, and Premium (high rate)
checking. All of these have no monthly service fees, a minimum balance of $0, and require a minimum deposit of $35 to open an account. They also
all include a free Visa check card, free online banking and mobile banking, free mobile deposits, and free e–statements. This is the basics of the
checking accounts offered at Landmark Credit Union. When comparing the two, I think that I would choose Landmark. I think that I would choose
this one because, to me, it seems like the simplest of the two options. If I continue to live in this area, this would be a convenient option as well
because there is a Landmark Credit Union close to here and there are ATMs that I could use that wouldn't give me an out–of–network fee. I would
consider choosing Chase if I moved away from Wisconsin because it is a more nationwide banking institution, but looking at what I would choose
living here, I would choose Landmark because it presents checking accounts that are the easiest for me to
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Mobile Banking And Its Impact On The Economy,...
EXECUTIVE SUMMARY
The way we live today is so much influenced by computing technologies. Computers control the economy, transportation, banking and many other
functions. Internet and mobile technologies are increasingly being adopted and utilized in the banking industry; this has reshaped the consumption of
financial services. Electronic banking is considered a way of delivering banking services through the internet to the consumer at a reduced cost to the
banking industry and improved convenience to the customer . However there exists a low internet connectivity in the developing countries given the
costs of connection especially in rural areas and yet banking services need to be brought closer to the population to enhance development . A viable
solution here is mobile banking. Mobile banking is considered as a service that enables users to receive information regarding the status of their
accounts, transfer among bank accounts, to facilitate stock trading and direct payment confirmation using mobile devices.
So with this in mind, in CFCU we are planning to implement mobile banking technology. The main objective is to develop mobile application for
Android and IOS for the customers to have real time access to their bank accounts. Customers can access their accounts, Transfer money, Deposit
checks, pay their bills using our feature that allows them to set up monthly recurring payments. Furthermore, for better visualization, we also plan to
present customers with dashboards

Case Study Of Firstrand Bank
Growth Phase: Brand Equity
The goal of marketing efforts at this stage is to differentiate a firm's offerings from other competitors within the industry. Thus, the growth stage
requires funds to launch a newly focused marketing campaign as well as funds for continued investment in property, plant, and equipment to facilitate
the growth required by the market demands.
During the growth stage, the life cycle curve is very steep, indicating fast growth. Firms tend to spread out geographically during this stage of the life
cycle and continue to disperse during the maturity and decline stages.
FNB's position in relation to the Banking Industry Life Cycle is between the growth phase and maturity phase, as depicted in Graph 2. One of FNB's
core value propositions of entrenching their competitive advantage and increasing their ... Show more content on Helpwriting.net ...
Columinate's 2016 Internet Banking satisfaction survey showed that the SA digital banking population stood at 5.6 million customers in 2015 and it
further named FNB the best digital bank in SA.
FNB results (2012) show payoff
FirstRand Bank's 2012 report outlined the results achieved by the performances of FNB and WesBank since they embarked on the aggressive marketing
in order to achieve their strategic goals. In the report, FirstRand Bank noted that the two divisions attained very strong operational performance as a
result of attracting potential customers, substantial growth in deposits and loans and also an increase in transactions more especially on electronic
platforms.
Some of the achievements that FNB achieved, include but are not limited to, as reported in the FNB financial reports 2011 and 2012 (FirstRand Bank,
2012):
i.An increase in profits before tax of 27% (from R6,529m in 2011 to R8,293m); ii. A 14% revenue growth iii. A 16% increase in client income from
R12,352m to R14,367m iv. A 38.7% increase in return on

Essay on Bank of America Case Analysis
Bank of America – Case Analysis
Prepared
By
Kesha S Mitchell
April 30, 2013
AMBA 650–1134
Marketing Management and Innovation
Professor Philemon Oyewole
In 2007, Bank of America (BofA) Corporation launched the largest secure mobile banking service in the United States and has over four million
mobile banking customers. BofA mobile banking service gives the customers access to their checking accounts for balance, transfers funds and to pay
bills through a mobile application (app) on their mobile phones and the mobile web on their phone's browser.
In past years, BofA has been discussing the bank's mobile strategies concerning mobile banking and how to incorporate mobile banking that is specific
to the customer's ... Show more content on Helpwriting.net ...
These advantages led the smaller businesses to concentrate on convenience locations, better customer service, reduction of banking fees, waiving of
ATM fees and the ability to cross–sell extra products and services. According to the research, in 2009 the consumers chose their banks based on
traditional criteria, such as low account minimums, competitive rates, and convenient locations. (Case, pg. 2)
Competitors
BofA competitors in the US bank holding companies are JP Morgan Chase, Citigroup, Wells Fargo and PNCFinancial Services Group. JP Morgan
Chase is the leading mortgage lender and credit card issuer in the financial industry. It has more than 5,500 branches, operational in over 60 countries
and it brags investment banking and asset management operations.

Citigroup has over 200 million customer accounts and does business in more than 160 countries. It supplies deposits and loans, asset banking,
brokerage, and wealth management. Citigroup selling strategy is to sell to underperforming and noncore businesses and to refocus on traditional
banking.
Wells Fargo Bank has over 6,200 bank branches in 40 states in the US. It believes in community banking which consists of corporate banking,
investment banking and provides financial advising in wealth management, retirement, and brokerage services.
PNC Bank operates

Analysis of 3 Advertisements by a large Financial Products...
Assignment
On
Analysis of Three Advertisements by a large Financial Products/ Services Marketer
Date: 28 February, 2014
Prepared For:
Shahriar Kabir
Assistant Professor, IBA–JU
Course Instructor
Prepared By:
Golam Tarek Hasan
Id: 2012–01–045
Jahangir Nagar University
Institute of Business Administration
WMBA Programme, Spring 2014
FIN 513/MKT 512: Financial Products Marketing
Analysis of the Advertisement of Eastern Bank Ltd NRB TVC 2009
At first a past television advertisement of Eastern Bank Ltd NRB TVC 2009 is considered to be analyzed.
Video lnk: https://www.youtube.com/watch?v=oHYPERLINK "https://www.youtube.com/watch?v=o1s7lcFO_XA"1HYPERLINK... Show more
content on Helpwriting.net ...
And this "Matri Vumi" service helps that abroad working man to send his earnings to his family easily.
This is all found after analyzing the Eastern Bank Ltd NRB TVC 2009 advertisement.
Analysis of the Advertisement of Islami Bank mKash TVC

Secondly, a recent television advertisement of Islami Bank mKash TVC is considered to be analyzed.
Video Link: https://www.youtube.com/watch?v=YRMcHYPERLINK "https://www.youtube.com/watch?v=YRMc6jd9lBo"6HYPERLINK "https:/
/www.youtube.com/watch?v=YRMc6jd9lBo"jdHYPERLINK "https://www.youtube.com/watch?v=YRMc6jd9lBo"9HYPERLINK "https:/
/www.youtube.com/watch?v=YRMc6jd9lBo"lBo
Published on Dec 18, 2013
Product: Islami Bank mKash
Direction: Rana Masud
Duration: 40 Sec.
Format: HD
Client: Islami Bank Ltd.
Asst. Directors: Faisal Faruk, Jahangir Kabir, Mehedi Ali Imam
Cast: Masud Karim
Music: Ibrar Tipu
Makeup:
BD Post: The Decode Ltd.
Production: Ferywala Communications
Concept of the advertisement: The advertising has made for Islami Bank mCash, is the Mobile Banking of Islami Bank Bangladesh Limited where the
customers of any mobile company take the 24 hours of mobile banking services from anywhere of the country without going to any branches. The
advertising has made to show with mobile banking you can access your bank accounts, make payments and transfer funds via your cell phone. With
vast mobile connectivity, mobile

Bank Of America
Bank of America – Mobile Banking
1– What benefits does mobile banking provide to consumers? At the time of the case, why haven't many consumers adopted mobile banking yet?
There are many benefits that mobile banking provides to its consumers, but I would like to focus on the top three that I think are the most important.
Convenience is at the top of the list because of the fact that consumers can access their bank accounts on the move from anywhere they have data on
their mobile phone. Users can complete basic banking transactions such as checking bank/credit card accounts with simply a couple clicks. The second
one that I believe is important is the effect of efficient payments. Not only will they be able to check their account balances, but they will also make
certain payments to whomever they want. If one wants to transfer money to their family in Istanbul, for example, they can simply send it over without
the need to go to the bank. Mobile banking can easily substitute for the use of actual debit/credit cards because of the new technology such as
Bluetooth, RFID, infrared or NFC. This means that one does not have to take out their payment card, enter their pin number, sign and walk away with
a receipt in hand and instead easily and without any contact, can do local mobile payments.
Entrepreneurship is unleashed with this new technology, as more and more businesses will adapt to this in the long run because of the ease of
payments. There are however many consumers that

Companies That Exist Within The Banking Industry Essay
1.Competitors
There are over 46 companies that exist within the banking industry. Citigroup, Wells Fargo, Bank of America, J.P Morgan Chase and several others.
The competitors are relatively equal in size, however, they have different ranging revenues. The four major competitors consist of Citigroup,Bank of
America, J.P Morgan Chase, and Wells Fargo. Revenues for Citigroup Inc. were reported at $76 billion in 2014,Bank of America was reported at $100
billion, and $96 billion for J.P Morgan Chase. Wells Fargo lags behind with $26 billion in revenues. Each banking company had roughly around
200,000 employees. Another competitor includes the Commercial Bank of China with revenues totaling $2.8 billion. Each bank has an average of $2
billion in assets, so not one bank has more than the other.
The banking industry has the least amount of growth compared to other industries. However, according to Deloitte (a highly established accounting
firm) the industry could grow within the next 10 years if they strategized and added possible advantages such as; sustainable technology, a new design
for service experiences, and building customer relationships. Sustainable technology can be described as mobile banking, pictured deposits of checks,
and several other mobile capabilities. Artificial intelligence and block chain technology has been thought of as a new design for service experiences.
Block chain technology would allow for all transactions that occurred within the banking

Mobile Banking Essay
Money transactions and payment issues has been considered the most important task in people life now a days. They always looking for enhancing
their sustenance situation and asking in urging for the best technology performs their transaction and payment easy and save their money and time. So
near field communication (NFC) is the optimum solution they need in this paper we utilize this technology and present a payment method and
implementation will work perfectly in markets. our project consist of two android application one must installed in the customer smart phone and the
other in vendor smart phone, PC contains the data base which has been written java language in form of tables involved the information of both vender
and customer like ID, bank account number, phone number, the amount you want to transfer and your balance etc. the transaction process preformed
via NFC technology and WIFI to establish the connection. Eclipse simulator has been considered as design environment and the project has been tested
on both live and simulation environment and the result was successfully.
© Copy Right, Research Alert, 2016, Academic Journals. All rights reserved.
INTRODUCTION
Mobile banking services
Mobile banking is a system that allows customers of a financial institution to conduct a number of financial transactions through a mobile device such
as a mobile phone or personal digital assistant. You can transfer your funds, verify your balance, pay your bills to provision of banking

Case Analysis: Bank of America: Mobile Banking Essays
Case Analysis: Bank of America: Mobile Banking
Company Overview:
Bank of America is the largest US bank founded in 1904, it has expanded through several acquisitions. By the end of 2009, Bank of America was the
market leader serving 82% of the US population and over 53 million customers. They are positioned as number one in online and mobile banking.
Their mobile banking services were launched in 2007 and have gained 4 million customers in less than three years. Acquisitions made by Bank of
America prior to the financial crisis caused a very strong drop in their stock price.
Customers:
In 2009, 10 million customers used mobile banking and this is expected to grow to 37 million by 2014. Customers that use mobile banking are not the
... Show more content on Helpwriting.net ...
The mortgage crisis of 2009 led to a deep recession and spilled over into a financial crisis that affected the retail banking business. Banks started
waving fees and offering additional benefits in order to capture and retain customers. Mobile banking was introduced in the US in 2007 which added
costs to each transaction. However, these costs were lower than call centers and interactive voice response costs. Bank of America had three options:
mobile messaging (mobile stream modification without any software installation), mobile Internet (wireless application protocol), and mobile
applications. Mobile applications in particular were more sophisticated and costly. Smartphone use was estimated to grow to 46% by 2014.
Development Dilemma:
Bank of America has two options to handle the future of mobile banking: 1) Build new and various applications to target different customers a)
Pros: i) Customers want customization in the products; this will increase retention and satisfaction. ii) Marketing strategies can be segmented into
different types of clients. This increases efficiency and reduces costs. iii) Superior brand and innovation perception. a) Cons i) Cost of application
creation will increase due to the different areas and type of customers at Bank of America ii) Any changes in the bank services will have to be applied
to all apps. iii) Some customers will have to download and use various apps

Bank of America Mobile Banking
Mobile Banking
On a cold morning in January 2010, Jen McDonald, head of Bank of America Corporation's (B of A) Digital
Marketing group, walked briskly to the conference room to discuss the future of the bank's mobile strategy with
Douglas Brown, senior vice president, Mobile Product Development, and David Carrel, senior vice president,
Strategy and Analysis at Starcom, the company which the bank worked with for internet.
Bof A launchedmobile banking in May 2007, which allowed customers to access the bank through a mobile application (or app) on their smartphones,
and through mobile web on their phone's browser. Brown, who was responsible for the development and launch of mobile banking, reported on the
current status, "In less ... Show more content on Helpwriting.net ...
Mobile messaging worked through SMS (short message system) and allowed customers to use their cell phones to check account balances or set up
text message alerts regarding account activity, deposits, or transfers. SMS had the advantage of working across all wireless operators and required no
software installation. However, it was text–based and limited to 140–160 characters per message. JP Morgan Chase started its mobile banking activity
with this technology since it allowed wider reach.
Mobile Internet connected users to a bank's web site through the mobile phone browser. Since almost all banks had a well established online presence,
this was the easiest option for banks.
Slow browser speed on many mobile phones coupled with small phone screens made this option less appealing to some users.
The emergence of smartphones, such as iPhone, Android, and BlackBerry, allowed banks to provide a richer experience to users through apps. By
optimizing the user interface specifically for these devices, apps had the potential to engage users. Smartphones were expected to grow in use from
10% in 2008 to 46% of the total U.S. mobile phone market by 2012. App development costs could range from $40,000 to several hundred thousand
dollars. Research from Global Industry Analysts shows that mobile and internet banking are becoming increasingly intertwined. This is largely due to
the success of

Bank of America's Mobile Banking Applications
Executive Summary– Bank of America (Bofa) is one of the leading creators of the mobile banking application, lately since the app has been created
they have noticed that new features and platforms of the applications are starting to cause issues dealing with technical support and functions that
the app possess such as viewing your mortgage or using rewards points. Jen McDonald who is the head of the digital marketing group decided one
day that the company needed to go in a new direction so herself and a couple of the executive heads Aka Douglas Brown and David Carrol who are
head of mobile strategy and senior vice president decided to bring in Starcom to create an application which would be more accessible for users to
view there account information. Bofa Decided to launch the mobile banking app in May 2007, which allowed customers to access there accounts via
Smartphone through the mobile banking browser. Brown one of the heads was the lead of development and had stated within three years the there
will be around 3 to 4 million users. This would make Bofa one of the first with the newest technology and would open new opportunities in their
financial department. One of the major issues that Bofa is going to face according to Brown is complexity of the application he believes adding more
features could slow down the app and negatively affect the users experience, this could leave to high profile failures which could effect the company
heavily. Building more apps means

Microfinance And Financial Inclusion : Microfinance
4. Microfinance and Financial Inclusion:
Microfinance programmes are intended to reach poor segments of society as they lack access to formal financial services. It, therefore, holds greater
promise to further the agenda of FI as it seeks to reach out to this excluded category of population. India has adopted the Bangladesh's model in a
modified form. The Apex–Bank NABARD started 'SHG bank linkage programme' during the last decade of by–gone century, is by far the major
programme initiative without parallel in any parts of the world for achieving the FI. The programme has demonstrated across the country its
effectiveness in linking banks with excluded category of poor segments of population. In this process role of NGOs in development is quite
pronounced in providing the last mile connectivity as enablers and catalyst between the SHGs and Village level co–operatives/banks. This is also
supplemented by the MFIs delivering credit. To alleviate poverty and to empower particularly women, the micro–finance has emerged as a powerful
instrument to serve the objective of FI in India. With availability of micro–finance, self–help groups and credit management groups have also started in
India. More importance is being given to SHGs, since the micro lending to the group rather than individual borrowers is more successful and in the
process also making it to reach the goal of FI. All the members of the group are equally benefitted and also the repayment by each member is
guaranteed by

Electronic Banking Sector : Vulnerabilities, Threat And...
Analysis of Information Security in the E–Banking Sector Focusing: Vulnerabilities, Threat and Impact on E–banking.
Bowie State University
Table of Content
Contents
Abstract2
Introduction3
Problem Statement3
Objectives and Research Question:4
Literature Review5
Methodology7
Data Analysis8
Fig 1. Percentage Samples9
Abstract
Information technology has taken a further step in the fundamental development in the banking system. Over the years there has been a high increase
in the use of internet and mobile banking. As a new way of performing banking transaction through the internet as a distribution channels. The
development and increase in the information technology on the banking system has made operations and ... Show more content on Helpwriting.net ...
Although with the growth of information technology (IT) there has been a higher chance of risk
This research paper explores the security issues and challenges that electronic banking system experience with the use information technology.
Keywords: E–banking, ATM. security issues threats, impact and IT.
What is E–banking?
Electronic banking can be defined as providing banking products and services through electronic delivery channels.
Problem Statement
Since the evolution of e–banking, banking transaction has become very convenient or easy for customers to perform. However this technology has
introduced a large set of risk. The breaches of security and disruption to the electronic banking system can damage the reputation of a bank. If a bank
encounters a security breach, it can cause a customer to lose confidence in a banks electronic delivery channel. The Internet has grown exponentially.

The Internet helps improve the communication between the bank and customers. The adoption of e–banking poses some challenges to the banking
industry such as operational challenges which are fraud, processing errors, system disruptions, or other unanticipated events resulting in the institutions
inability to deliver efficient services to their customers. There are several risk associated with the use of e–banking which includes systems failures,
processing

Mobile Banking
Yu: Factors Affecting Individuals to Adopt Mobile Banking
FACTORS AFFECTING INDIVIDUALS TO ADOPT MOBILE BANKING: EMPIRICAL EVIDENCE FROM THE UTAUT MODEL
Chian–Son Yu Department of Information Technology and Management Shih Chien University # 70, DaZhi Street, Taipei, Taiwan
csyu@mail.usc.edu.tw
ABSTRACT Fast advances in the wireless technology and the intensive penetration of cell phones have motivated banks to spend large budget on
building mobile banking systems, but the adoption rate of mobile banking is still underused than expected. Therefore, research to enrich current
knowledge about what affects individuals to use mobile banking is required. Consequently, this study employs the Unified Theory of Acceptance and
Use of Technology... Show more content on Helpwriting.net ...
[2011] pointed out that main customer segments of mobile and Internet banking were not necessarily the same, which might explain why Sadi et al.
[2010] distinguished mobile commerce from other electronic commerce.
Page 104
Journal of Electronic Commerce Research, VOL 13, NO 2, 2012
Therefore, compared to huge online banking studies and relative few research available to help banks understand the adoption of mobile banking
[Suoranta & Mattila 2003; Laukkanen & Pasanen 2008; Puschel et al. 2010], more studies to investigate what influences people to adopt mobile
banking are necessary and demanded. Given that the chance of success in introducing a new product or service is highly related to the depth of
understanding of what influences consumers to adopt this new product or service, this study employed the unified theory of acceptance and use of
technology (UTAUT) with age and gender as moderating effects to elaborately investigate what affecting individuals to adopt mobile banking. The
findings culled from this research can help banks execute intricate marketing campaigns and customize service options to cater to specific customer
segments in the context of electronic banking. 2. Literature Review Literature reveals that abundant research on electronic banking has focused on
Internet banking (also called online banking), whereas research focusing on mobile banking is relative little and receives underrated attention
[Suorantia & Mattila 2004; Laukkanen & Pasanen

Internal Controls And Internal Control Essay
Internal controls
What are internal controls?
Internal controls are controls that compromise of practices, policies and procedures employed by an organization to provide reasonable assurance that
organization business objectives will be achieved.
COSO defines an internal control as a process, affected by an entity 's board of directors, management and other personnel, designed to provide
reasonable assurance regarding the achievement of objectives in the following categories:
1.Effectiveness and efficiency of operations.
2.Reliability of financial reporting.
3.Compliance with applicable laws and regulations.
Core banking internal controls
As an external auditor employed by the International bank of Africa I will have to conduct an unbiased audit of the whole ERP system that the
organisation runs its core banking activities. In this case the Temenos T24 Information system.
The internal controls will consist of the following:
Security Management: these controls will ensure that the core banking activities and processes are secure. This means we will conduct a periodic
assessment of the risks that the system may undergo, provide training to staff members on all the latest security issues that they could face during their
use of the system, and run a test of the various policies and procedures put in place by the bank.
Access controls: The mainly focus on restricting unauthorised access to the banks information system and its resources. For this to be fully implemented

The Anz's Value Coordination
3.3 ANZ's Value Coordination Value coordination helps understand how the activities located in different locations worldwide are coordinated with
each other. ANZ's Finacle system ensures that its international subsidiaries have a real time cross–functional and cross–organizational interaction
(Chan, 2007).
For maintaining low cost to serve, ANZ has located most of the suppliers and IT operations in Asia Pacific regions, where the GDP is low, exchange
rates are favourable, it helps in investing the same amount of money in providing quality products to customers. ANZ generates annual reports which
categorize and consolidate information from all locations and segments globally. For implementation of a mobile technology globally, it will be... Show
more content on Helpwriting.net ...
Creation of specialized business segments for handling mobile banking capabilities would further streamline the process and increase the efficiency.
On successful reengineering of organization to facilitate alignment of ANZ's business and IT strategies would meet the critical success factors, and
thus provide an overall competitive advantage to the firm.
4. ANZ's EAManagement planning process
EA's management planning process for identifying mobile banking programs and projects
ANZ utilised Capital Planning and Investment Control (CPIC) process in order to plan, select, control and evaluate investment in the mobile banking
technology(Bernard, 2012), which involves the following phases:
Planning Phase: The requirements along with the business case, work breakdown structure, schedule, budget, roles and responsibilities, measures for
success and a communication plan is presented for analysis. Since ANZ's aims to expand globally specifically in Asia, increase their return of
investment domestically, and implement a successful enterprise wide approach for operations and technology, mobile banking technology suits to be
the solution which would help them expand and communicate with diverse range of customers. A few KPIs to focus on pertaining to inclusion of
mobile technology are:
п‚§Direct traffic: Existing or new customer traffic on mobile application (Griebeler, 2015).
п‚§Brand mentions: Social media mention of ANZ's name or application name.
п‚§Rate

Navigating The Csu Global Library
Option #1: Navigating the CSU–Global Library
ProQuest and Business Source Complete (EBSCO) are the two databases that are being compared in this article. Initially ProQuest seems easiest to
navigate and provides a wide range of topics. EBSCO was also chosen due to the focus on business related articles. Comparing these databases on a
business–related topic will prove which one has the best outcome. Searching, navigating, narrowing the scope and using the article tools are all
important parts to identifying the right research. Badke (2014) states in reference to searching databases that "if you want results that reflect what you
are seeking in your research question, then use such terminology that comes out of your research question" ... Show more content on Helpwriting.net ...
When reviewing the EBSCO help tools it explains that even in a basic search there are still search options. Help tools similarly explain, options for
selecting phrases, choosing AND/OR, and even turn on a smart text search, which leverages technology to conduct the best results. Without limiting the
search a basic search of mobile banking turns up 11,081 items. This is a much smaller pool than what ProQuest brought up, however, EBSCO seems to
be more business focused and also lists, newspapers, magazines, trade publications and videos.
Narrowing the Scope of the Search Results
Advanced search seems like the way to go when narrowing down the scope of the research. As you start typing it provides the user with word
suggestions. While typing mobile banking it suggested consumer and mobile banking and mobile banking adoption. There are also AND, OR and
NOT options. Selections for full text, peer reviewed and scholarly journals are also available. There is even an option to select all kinds of
publication dates. Using suggested topics, plus using the AND feature (consumer adoption of internet banking) AND (mobile banking adoption)
within the past three years seems like the best bet. The advanced search only narrowed down the results to 710 articles. 710 articles, is still too many
and needs to be narrowed down even more. The publication chart on the side showed the majority of the articles were published in 2015 and 2016.
Knowing that technology

Analysis Of Computerized Banking System- Hdfc Bank
Project report submitted in partial fulfillment of the requirement for the award of degree of
POST GRADUATE
DIPLOMA IN MANAGEMENT
SUBMITTED BY
Ashish Puri
(Roll Number: 1321001578)
SUPERVISED BY
Mr. Lalit Taneja
(Project Lead at Syntel Ltd.)
CERTIFICATE
This is to certify that the project study entitled "Analysis of computerized banking system– HDFC Bank" is a bonafide work done by and submitted in
partial fulfilment of the award of degree in Post Graduate Diploma in Management.
Mr. N.M. Mishra
Faculty Guide
DECLARATION
I hereby declare that the project "Analysis of computerized banking system– HDFC Bank" submitted in partial fulfilment of the award of the Post
Graduate Diploma in Management of the IMT University, Noida, has been carried out by me under the guidance and supervision of Mr. Lalit Taneja
during the academic semester 2014–15.

It has also not being submitted by me or any body for the award of any other degree or diploma of this or any other institution earlier.
Date: 20–May–2015
ACKNOWLEGEMENT
I would like to express my deepest gratitude to my supervisor, Mr. Lalit Taneja , for his excellent guidance, caring, patience, and providing me with an
excellent atmosphere for doing research.
I would like to thank Mr. Nikhil Deshmukh of HDFC Bank Magarpatta City

Bank Capacity Planning : Online Capacity Branch Essay
BANK CAPACITY PLANNING: ONLINE CAPACITY BRANCH
The computerized economy is developing quick and banks are at the cutting edge of this transformation. Whether a bank is a conventional high–road
bank moving more administrations on the web or is another contestant with a restrictive online nearness, advanced innovation is driving their business
methodology.High–road banks and speculation banks need to put resources into scope quantification to best center their computerized assets get ready
for possibilities and keep all their channels running easily to ensure the execution and accessibility of administrations to clients. As clients and
organizations in different areas are progressively digitally dynamic, they request the capacity to associate with banks around the clock, 365 days a year
over different channels. For the advanced client,there is no space for mistake.
Digitization is changing the way people and organizations work and the effect this is having on banks. Advanced Disturbance, highlights how the
coming of the portable gadget has drastically quickened the pace of progress in the way we bank and how banks connect with clients.
The number of individuals going to branches has dropped by 30% before two years, while nearly 80% of while some 70% of the Karachi banking
population now uses some form of online banking service every month. More consumers are embracing mobile banking via their phone or tablet.
Developments in technology have empowered banks to increase customer

Disadvantages Of Investment Banks
1) What are Investment Banks?
Investment banks are used as business middlemen and underwriters. Investment banks will calculate the risk of an action that a company wants to
perform, underwrites it, and sells the safety. Indeed, investment banks are useful, but they have many other uses. Investment banks can also be used as
M&A advisors, helping the buyer find an ideal company to merge with. Investment banks also sale security and investors such as mutual funds use
investment banks to trade security. People can now open checking accounts with investment banks. JP Morgan offers checking accounts, something
that wasn't possible 20 years ago. Finally, the investment bank industry took a big hit in 2008, and the industry hasn't really recovered ... Show more
content on Helpwriting.net ...
ATMs are a common EFT service. Direct deposits are another service that allows companies to perform direct transactions on one's account, such as
gym or membership fees. There are many other types of EFT available for consumers. However, before one signs id EFT service contract, one should
at first receive a summary for one's liability for unauthorized transfers, phone number and contact information in case an unauthorized transfer is made,
type of transfers one can make, instructions on how to report errors on receipts for one's EFT or one's statement, a summary of the institution's liability
if it doesn't stop from charging, circumstances when the institution will share one's information with third parties, and fees one will have to pay when
using another bank's ATM. Different rules apply to deposit accounts with preset transfers. If a missingcredit card is reported stolen within two days, any
charges greater than $50 won't be charged for. If one cannot report a stolen card because he or she is sick, the term will be extended. If I were to lose
my credit card but I fall sick due to chickenpox, I will need to be given a longer term to report my missing credit

Barclays At The Annual Report And Its Financial Statement
Introduction
The report is based on Barclays, looking at the annual report and its financial statement, which would lead to creating a balance scorecard. That would
include the four prospective of the key performance indicator (KPIs). Furthermore, the use the KPIs to give a critical evaluation of Barclay's
performance with the use of the annual report and by researching and using the accounting statements.
Company's Background
Barclays was founded in 300 years ago as a trading goldsmith banker by John Freame and Thomas Gould. The company has three sectors to it as a
banking, investment banking and investment management. The company operates around 2,000 domestic braches and nearly around 850 international
branches over 60 countries. ... Show more content on Helpwriting.net ...
Which are customer's perspective, financial perspective, internal financial process and learning and growth within the business?
Customer perspective: This is used in the company to measure and manage the customers or client's stratification with the company and to show how
Barclays services is delivered to its customers and clients (Charles Hannabarger, 2015). This can be used for new and existing customer, which would
provide the Barclays to look at cost, quality and services.
Financial perspective: It's used to measure the financial position of the company by using growth, profitability and how well they maximising the
shareholder wealth in terms of their profitability.
Internal process position: It looks at the internal operation and it facility and how it can be improving effectively to achieve their financial and
customer's objectives.
Learning and Growth: This aspect would lead the company to gain new skills, Knowledge, Technology and product design etc., to maintain a
competitive edge in their market of trade.
Customer perspective
As part of Barclays customers are more valuable assets, as one of the goal for Barclays is that they want to be the 'Go–to' bank for customers and client
within the next five years, this is done by having a sustain forward momentum. Furthermore, having an essential banking service that customer need
across the sector, region and around the

Literature Review On Mobile Banking
Aijaz ,Shaikh & Karjaluoto (2014) carried out a literature review on mobile banking adoption. In their research report journal they acknowledged that
e–commerce continues to play a significant role in the international business environment. They further stated that technologies and applications now
focus more on mobile commerce, mobile computing among others. Consequently, mobile banking has been considered an instrumental channel of
distribution and therefore research focus on its adoption. By the year 2017 there is a prediction that over 1 Billion people will be using mobile
banking globally which is a representation of 15% of the overall number of mobile users. Statistics also indicate that around half of the overall number
of mobile subscribers is unbanked. This therefore indicates growth opportunities for the banks and a current slow trend in adoption of the mobile
banking application. Through an analysis of various literature Aijaz ,Shaikh & Karjaluoto (2014) observe that the collected literature is fragmented.
However, the literature relies on acceptance of technology and modifications which indicate that compatibility in the lifestyle and device, its supposed
efficacy, and attitude ... Show more content on Helpwriting.net ...
The cost is identified as an investment concern. Customers will often opt for an option that is viable which refers to that ventures that which offers a
strong performance–to–price advantage. Fenu &Pau (2015) analyze the tendencies and features of mobile banking applications. The journal establishes
that banks invest more on mobility through enhancing mobile applications by offering mobile payment services that are new. The feature of the device
being used also play a role. In some cases, certain mobile may have limited capability of inputting data or displaying it making implementations of
mobile banking applications more

The Future of Banking: The Mobile Banking Revolution
Brett Lord
Florida Institute of Technology
Strategic Management
BUS5480
Professor Uchenna Nwabueze
March 24, 2013
Abstract
Mobile banking changed the landscape of personal banking. As the Internet became more ubiquitous and smartphone and tablet use is increasing, the
desire for consumers to conduct their banking on the go grew exponentially. Financial institutions are expanding the services offered through mobile
banking to attract younger customers as well as reduce costs. In an effort to reduce costs, banks are investing in technologies to change the banking
landscape with do–it–yourself banking, teleconferencing with customers, eliminating paper, and reducing branch size. ... Show more content on
Helpwriting.net ...
NFC technology. Near–field communication, or NFC, technology is gaining momentum in the mobile banking area. NFC–enabled will be able to pay
merchants, redeem coupons and store merchant loyalty cards. These smartphones can make point–of–sale purchases and redeem cash–back rewards at
subscribing
Moreover. Trowbridge's (n.d.) article discusses the end of branch banking as we know it with the spread of mobile banking. As more peoplebank
online and via smartphone, banks are evaluating the future of the old–fashioned branch. Trowbridge article states that "The number of transactions in
branches is plummeting," says Brett King, author of "Bank 3.0" and "Branch Today, Gone Tomorrow." Customers don 't visit branches as often,
"because people do so much more of their day–to–day banking without them." The following are excerpts from her article:
Do–it–yourself banking
The branch of the future "will look more like an airport check–in than a traditional bank branch," Coyne says. Fewer tellers will manage a handful of
self–serve computer screens, much like airline ticket agents at major airports do.
Talk to experts by teleconference
Need to meet with a mortgage loan officer or personal banker? Pull up to a computer. You 'll soon be meeting him or her via teleconference in the
branch rather than in person. "As the technology becomes more mainstream, eventually you 'll be able to

Factors Influencing the Adoption of Mobile Banking
Factors influencing the use of Mobile Banking:
The case of SMS–based Mobile Banking offered
CHAPTER ONE
INTRODUCTION
Mobile banking is an application of mobile computing which provides customers with the support needed to be able to bank anywhere, anytime using
a mobile handheld device and a mobile service such as text messaging (SMS). Mobile banking removes space and time limitations from banking
activities such as checking account balances, or transferring money from one account to another. In recent research and studies it was found that while
mobile banking and more specifically SMS–based mobile banking applications have become popular in some countries and regions, they were still not
widely used.
This study identifies and ... Show more content on Helpwriting.net ...
It was found that texting is not only used for general conversation, and greetings in New Zealand, but also for solving embarrassing situations such as
firing employees, marriage proposals, asking for a date, and even gathering evidence of cheating. Paul Brislen, of Vodafone NZ said Kiwis were also
world leaders when it came to downloading tunes to their handsets (Hudson, 2008).
This implied that New Zealanders are more likely to use texting than many other populations in the world. This might make it quite easy for New
Zealanders to use SMS–based mobile banking.
In Korea, in a survey done by Yong and Gorman (2002) it was found that there was a nearly 400 percent increase in the level of mobile banking
service use within 15 months, as shown in Figure
Figure 1.1: use of mobile banking in Korea
Source: Journal of Online Information Review, Yong & Gorman (2002)
The functionality of a mobile banking service increases user's satisfaction.Furthermore, it creates the value for customers' banking transaction as a
wireless service delivery channel. However, it is a still minority of people using mobile banking in the market; a recent research has found that in
Ireland approximately 1% of consumers use mobile banking while nearly 90% of the population have mobile phones (Foley,2005). The use of mobile
banking only focuses on basic functions provided by the mobile banking service rather than more complex ones. A recent Forrester research survey

Mobile Banking : The New Progression Of The Traditional...
In a society where technology has already advanced significantly, innovation and growth further encompass those who accept the opportunity of
change. This is prevalent with the new progression of the traditional banking system. The previously established banking process involved multiple
tangible items – credit cards, checkbooks, and cash. This all has changed drastically within the past 10 years with the development of mobile banking.
Mobile banking incorporates web–based transactions and abilities, mobile payments, and other financial relations all–stemming from a mobile device.
It has become widespread due to the accessibility, ease, and the number of users continually joining the mobile banking movement. Not only have the
United States and Canada been affected, but mobile banking and payments are becoming an international norm. Great progress has positively impacted
many banking institutions; however, concerns of security and personal privacy have halted its implementation among the US population. Though it can
be viewed as a broad topic, mobile banking is portrayed through its changes and advancements with mobile payments, network effects, overall
international influences, market landscape, and mixed perceptions of security within the model.
The market for mobile payments is growing at an all time high with a projected increase in global mobile payment volumes. In fact, payment
transactions are expected to increase 22% by 2017. The market landscape of mobile payments

Advantages And Disadvantages Of Mobile Banking
2.2.6Disadvantages to banks:
Loss of personal contact: During the banking transaction, there are no interaction between customers and banks.
Competition: the banking world is becoming more and more competitive
2.3Some risk associated with Mobile banking are:
2.3.1Perceived Risk
Perceived risk arises from the uncertainty that customers face when they cannot foresee the consequences of their purchase decisions.
(AldГЎs–Manzano, et al., 2009). Mobile banking risk is perceived to be higher than traditional banking channels as they operate on open technological
infrastructure which creates implicit fears that hacking and other malicious attacks that cause financial loss and manipulation of personal data might
occur. (Koenig–Lewis, et al., 2010)
2.3.2Security risk
Security risk relates to the potential loss of control over transactions and financial information. (Akturan & Tezcan, 2012). Customers fear that their
funds will be transferred to third parties without their knowledge. (Koenig–Lewis, et al., 2010)
2.3.3Privacy risk
Privacy risk is loss of control over personal information (name, address, e–mail, phone numbers, etc.) will be disclosed without permission and ... Show
more content on Helpwriting.net ...
Davis (1986) defined Perceived usefulness as "The degree to which an individual believes that using the particular system would enhance his or
her performance" and Perceived ease of use is defined as "the degree to which a person believes that using a particular system would be free of
effort". According to him attitude of the user towards the acceptance of new technology or information system is determined by perceived usefulness
and perceived ease of use. Technology Acceptance Model was developed with the purpose of explaining why users accept or reject information
technology. TAM is specified in the causal linkages between two key beliefs, i.e Perceived usefulness and perceived ease of use. (kamel & Hassen,

Case Study Of International Business Management
LABUAN SCHOOL OF INTERNATIONAL BUSINESS AND FINANCE
UNIVERSITI MALAYSIA SABAH
LABUAN INTERNATIONAL CAMPUS
ASSIGNMENT
COURSE: INFORMATION TECHNOLOGY FOR BANKING MANAGEMENT
CODE : GB 31103
NameMatrix no.
Cheng Khai Ling (L)BG 12110059
Lilien Choong Hooi HyitBG 12110236
Low Xin YiBG 12110263
Chu Vui KienBG 12110090
Yap Chun HienBG 12110596
Chong Vui FattBG 12110081 Value Chain
A value chain is a chain of activities that a firm operating in a specific industry performs in order to deliver a valuable product or service for the
market. The concept comes from business management and was first described and popularized by Michael Porter (Porter, 2013)
Above figure is retrieved from Standard Chartered Bank Value Chain, same as Porter's value chain, it start with inbound logistics, operations, outbound
logistics, marketing and sales and service. All of those are known as primary value chain. Next will be the support activities that consist of procurement,
technological and development, human resources and infrastructure. ... Show more content on Helpwriting.net ...
Example like call–offs to suppliers for supply, material handling and warehousing, but in all banks include Standard Chartered Bank itself, the raw
material will be the money and the gathering fund will be the gathering activity in this level. Bank can collect fund or capital by selling deposit
services, issue bonds, or borrowed from Capital Bank or in this case the suppliers of the raw materials (moneys).

Mobile Banking for the Unbanked
In many developing countries it's common for a person to have a mobile phone but not a bank account. In fact, more than 1 billion people fit this
description, and the number is only likely to increase. To that end, many companies are considering how to give residents access to banking
services via their handsets. The GSM Association predicts that by 2012, nearly 300 million of the previously "unbanked" will be using some form
of mobile banking. "The mistake a lot of us make is to look at the folks at the base of the pyramid and assume that they must need the same types of
services we need." The Harvard Business School case study Mobile Banking for the Unbanked explores two very different examples of mobile
financial service models:... Show more content on Helpwriting.net ...
"A subscription model doesn't appeal to the poor at all," Rangan says. "They don't want to pay a fee for something they might not use." Moreover,
more than half of South Africa's population had no access to a bank account. This was largely because half of the population lived below the
poverty line, and banks, understandably, were not eager to serve a moneyless customer base. "Banks find it an unprofitable proposition to serve
people who make less than three dollars per day," Rangan says. Still, WIZZIT's founders thought there was a noble and viable business model in
bringing banking to the poor, via a mobile banking platform that could be used on even the most primitive cell phone. They succeeded in finding an
engineer to develop the platform, but quickly ran into a major regulatory roadblock. Per the South African government, only licensed banks were
allowed to take deposits. The cost of a license was the equivalent of $34 million–a hefty fee for a startup–and the South African Reserve Bank was
wary of issuing new permits. Hence, the WIZZIT execs began searching for an established banking partner. Time and again the top–tier banks turned

Overview Of The Banking Industry Essay
1 OVERVIEW OF THE BANKING INDUSTRY
Introduction
India's banking sector has grown very fast over these years. India has a large web of banking it has 26 public sector banks, private sector consists of
20, and there are 43 foreign banks which is a good sign for banking sector. Also it consists of 61 regional banks. There has been a noticeable expansion
in dealings through ATMs, and also with internet and mobile banking banks has shown tremendous growth.
Indian Parliament in 2012 passed a bill know as (Banking Laws Amendment bill) which has made banking easy in India and also opened doors for
the entire world. This bill states that RBI is the only body to make decisions regarding banks and it's the responsibility of RBI to make rules for banks.
In coming years the banking sector is estimated to generate up to 20 million jobs, with the help of RBI and Indian government. Also, old way of doing
banking operations will go gradually with the modern technology. So banking sector is playing important role in Indian economy and also we will play
in the future.
2.1.2 Market size Banking assets in India reached up to US$ 1.8 trillion and in future it will cross US$ 28.5 trillion in FY25.
Private sector saw huge growth in personal loan and credit cards in 2014. Banks like ICICI had 14.5% growth in personal loan disbursement in
financial year 2014. Also Axisbank loan business had a growth auto 49.6% and its credit card business rose up to 31. %
Banking

Analysis Of The Bank 's Mobile And Banking Services Platform
On 11 April 2014, Finserve Africa a subsidiary of Equity Bank got its MVNO Licence. This act was intended to reduce the trade expenses and increase
revenue stream by granting money transaction plus many other telecommunications services to more than 8 million subscribers. Equity Bank's mobile
and banking services platform launches a year after it had to deal with a myriad of inquiries from industry regulator, Communications Authority of
Kenya, Members of the National Assembly and the industry top watchdog, the Central Bank of Kenya (CBK). The CA later approved use of thin–SIM
technology in Kenya, even though there was opposition from competitors claiming that the technology could compromise some of the services they
offered to there customers login security. Equitel's 0.1mm–thin SIM can be overlapped on any other conventional SIM card. This makes it likely to
enjoy use of Equitel and together utilize your original SIM – pretty much like handling a dual SIM phone only now you won't have to purchase a new
phone to host an another SIM card. If already donning a dual SIM phone, then you can either buy the regular SIM or opt for tri–SIM functionality by
using some money on the thin–SIM. Basically, Equitel is Airtel Kenya's Mobile Virtual Network Operator (MVNO). The former will run on Airtel's
telecoms infrastructure, paying Airtel Kenya for accommodations and perhaps becoming a value addition tool for Airtel Money. Fluctuations in Airtel
Kenya network quality and signal

The Effects Of Mobile Money Services On The Performance Of...
ARTICLE REVIEW 1 'THE EFFECTS OF MOBILE MONEY SERVICES ON THE PERFORMANCE OF THE BANKING INSTITUTIONS: A
CASE OF KAKAMEGA TOWN' PRESENTED BY: TIIGAH AZARE JUSTICE (MBA, PROJECT MANAGEMENT) AN ARTICLE REVIEW
PRESENTED TO THE TEXILA AMERICAN UNIVERSITY. July, 2016 Source The International Journal of Engineering and Science (IJES), 'The
Effects of Mobile Money Services on the Performance of the Banking Institutions: A Case of Kakamega Town', April 2014, Vol. 3, ISSN (e): 2319–
1813 ISSN (p): 2319 – 1805 www.theijes.com The IJES Page 16. Introduction This is a review of the article on 'The Effects of Mobile Money
Services on the Performance of the Banking Institutions: A Case of Kakamega Town'. In this review, the article is
... Show more content on
Helpwriting.net ...
References were cited in–text and set out clearly in the literature cited section. Article summary The main purpose of this study is to assess effect of
Mobile Money Services (MMS) on the performance of the banking institutions: a case of Kakamega town. Thus, it seeks to examine how various
mobile money services transactions' impact on the performance of banking institutions in Kakamega town and also to establish the effect of
accessibility to mobile money services on the performance of banking institutions in Kakamega town and finally the effect of efficiency and
proficiency of mobile money services on the performance of banking institutions in Kakamega town. A sample of 115 respondents will be used to
gather data from 13 financial institutions in Kakamega town. Data collection will be basically through self–administered questionnaires, both
structured and semi–structure; interviews and observation. The study came to a number of conclusions among which states that, the provision of
mobile money services by various service providers has had a positive impact on the performance of the banking institutions. It therefore recommends
that, banks should conduct research on other possible mobile money services packages that are user friendly and develop them so as to enable deposit
/withdraw of money using mobile phone which will meet different customer requirements and capture market niches that competitors have not
identified hence expand on the market share leading to

Mobile Banking
Report
On
Mobile Banking
Introduction
The last time that technology had a major impact in helping banks service their customers was with the introduction of the Internet banking. Internet
Banking helped give the customer's anytime access to their banks. Customer's could check out their account details, get their bank statements, perform
transactions like transferring money to other accounts and pay their bills sitting in the comfort of their homes and offices. However the biggest
limitation of Internet banking is the requirement of a PC with an Internet connection, not a big obstacle if we look at the US and the European
countries, but definitely a big barrier if we consider most of the developing countries of Asia like China and ... Show more content on Helpwriting.net ...
For service providers, Mobile banking offers the next surest way to achieve growth. Countries like Korea where mobile penetration is nearing
saturation, mobile banking is helping service providers increase revenues from the now static subscriber base. Also service providers are increasingly
using the complexity of their supported mobile banking services to attract new customers and retain old ones.
The scale at which Mobile banking has the potential to grow can be gauged by looking at the pace users are getting mobile in these big Asian
economies. The explosion as most analysts say, is yet to come as India has about one of the biggest untapped markets, China and South Korea all three
of these countries have seen gradual roll–out of mobile banking services, the most aggressive being Korea which is now witnessing the roll–out of
some of the most advanced services like using mobile phones to pay bills in shops and restaurants.
Facts
пѓ Mobile banking is well utilized in countries of Europe and even Japan, yet it is slow to catch up in America. A study by Forrester Research found
that only 10% of Americans like the idea of m banking while 35% already bank online
пѓ Citibank had designed its own mobile banking software that can be downloaded and installed on more than 100 handsets over any carrier's network
пѓ Citibank has developed mobile

What Are The Advantages And Disadvantages Of Mobile Banking
Mobile banking occupies the focal point of growth strategies. It represents a lucrative business opportunity to banks and mobile carriers. (Goswami &
Raghavendran, 2009). Mobile banking can help to make full access to the details and transactions of personal bank accounts, as well as making utility
bill payments and transferring funds.
Advantages of mobile banking to clients: Time saving:Customer do not need to queue up at the bank or near an ATM to get bank balance
Convenient and easy: consumers need not queue up for long hours for payment and transfers.
Accessibility:available around the clock 24/7/365
Confirmation: transaction can be executed and confirmed almost immediately
Secure:Security code is offered to mobile customer to enchance security
Ease to use
Advantages to banks:
Cost ... Show more content on Helpwriting.net ...
Hence, there is a possibility that mobile banking remains unidentified and under–utilized by bank customers. (AMIN, et al., n.d.) Some non–users feel
that they have not received enough information from the bank and so suffer from lack of knowledge. Older consumers have some difficulties to make
use of new technologies and they respond negatively towards innovations. (Karjaluoto, et al., 2002).
Disadvantages of mobile banking to clients
Threat of virus and spams – Mobile Banking comes with a huge risk to the customer of being under attack by a virus or even by a spam message.
Theft of mobile – can lose money if the bank account information gets leaked and the criminals gain access to the bank account through mobile web or
mobile apps.
Regular use can accumulate significance charges from banks
Loss of Personal Banking Experience
Lack of confidentiality when do not use receipt or signature for doing transaction
Non–uniformity of services – It is very important to understand that not all banks provide same services through Mobile

Security Threats of Mobile Banking
Security Threats of Mobile Banking
Student ID: TP023353
Introduction
The evolution of technology over the past few years has been part of a phenomenal experience in our everyday lives. Today, more and more people
rely on getting things done faster and quicker, with the help of technology. Take banking for instance, the traditional way was having to go to thebank
for even the smallest transactions like sending money, checking your balance and so on. Then came the era of Automatic Teller Machines (ATMs),
which can be used to carry out simple banking transactions. From then on, Internet banking was introduced in the early 1980s, and by the year 2000,
around 13.7% of households had signed up for online banking accounts, just in America (Ann ... Show more content on Helpwriting.net ...
Users can think they are communicating with the bank officials, while in reality they may be broadcasting their personal information to wrong parties.
Hackers can take advantage of such confidential information and succeed in their fraudulent actions such as making unauthorized transactions in their
favor.
Third party mobile applications can also play a role in collecting confidential information for wrong intended purposes. In order to carry out some
banking transactions, users may be advised to download particular applications, but as far as internet fraud goes, the user may accidentally download a
third party application, thinking that the software is controlled by the bank. This can be dangerous as the financial information regarding the user's
bank account will be compromised and in the hands of deceitful people.
Security flaws in the Mobile Banking Applications could also result as a threat to the user. Most of these banking applications make use of Global
System for Mobile Communications (GSM) technologies and General Packet Radio Service (GPRS) technologies (Prof. T.A. Gonsalves, March
2008). Based on my past experience in the IT field, I can imply that the security of a banking transaction being carried out on a mobile phone depends
on the security of data transfer through the various modes of communication, in this case being GSM and GPRS.
Are Mobile Banking Technologies Secured?
GSM provides a

Case Study Of Sbi Bank
Abstract
This case is about all the banking activities carried out by SBI bank in the rural areas. Where SBI bank appoints BC's who work on behalf of them in
areas where SBI can't initiate the process themselves. The case also consists personal experiences of a marketing executive who used to work for the
business correspondent and consumer behaviour of rural people are included in the case study.
Keywords : SBI, Rural, Banking, Kiosk, Franchise.
Introduction
Multilink MOS Utility Pvt Ltd is the business correspondent of SBI bank. The company works on behalf of SBI bank and opens mini SBI banks(
franchises ) in Rural and Urban areas. This project introduced by SBI bank with the help of government was meant only for rural areas but the
revenue generated in rural areas was not profitable for the company, So SBI bank allowed these ... Show more content on Helpwriting.net ...
Elaborating on the installation, Vijay Jasuja, CEO, SBI Card, said, "A highly innovative technology, Holocube is a cube
–shaped device that can play
3D animated holographic images. This unit was specially flown in from Belgium for this activity. The creative for the Air India SBI Card was also
designed by a team of specialist from Belgium."
Generic strategies adopted by State Bank of India
Institution for cutting edge learning: to give best in class preparing in monetary items to centre level and senior level officials
Internal advisor/change operators: to go about as an impetus for change in states of mind and orientation of managing an account staff and to give
aptitude and consultative backing
Feedback supplier: to catch and structure input from students and from the business

The Flow Experience Within The Mobile Banking Services
The concept of flow has been proposed recently as a critical construct for gaining an insight into the consumer experience. (Bilgihan, 2012; Kim and
Han, 2014; Wang et al., 2015). Although extensively covered within marketing research, only a limited number of studies have investigated the flow
experience within the mobile banking (m–banking) setting. The current study investigates the concept associated with online consumer experience
(flow) alongside the role it plays in affecting consumers' repeated intentions towards mobile banking services. Flow is a fun–filled experience, which
individuals feel while participating fully in activities (Hung et al., 2012), and acts as a base for investigating customers' online experiences (Novak et
al., 2000). This study tries to identify experience (flow) antecedents in mobile banking services from the perspective of developing countries in Middle
East, and the Gulf region in particular.
Information systems literature infers that satisfaction is the consumer's level of fulfilment with a system, as well as with the system output (Petter et
al., 2008). Notably, many studies do not distinguish between information satisfaction and system satisfaction as separate constructs for instance,
(Wixom and Todd, 2005; Ghobakhloo et al., 2013)Within theelectronic commerce context, consumer satisfaction may be described as the feeling or
reaction of a consumer regarding his/her experiences with different aspects of the electronic commerce system

Challenges for Mobile Banking Services
Challenges for Mobile banking services
Mobile banking is also popularly known as SMS banking or M–banking. It is the latest development in the banking sector that enables us to conduct
banking transactions by using the mobile phone.
Mobile phones are no longer a communication device, but can be used for several other purposes including executing business operations. After internet
banking, it has added another dimension to banking by enabling any kind of banking transactions like payments, balance inquiry and transfer of funds,
just by using your mobile phone. Banking transactions over the mobile phone are usually performed either by sending a SMS to the bank or by using
mobile internet. When you send a SMS requesting a financial ... Show more content on Helpwriting.net ...
Therefore, it is essential to address issues like security of the banking transactions that are executed from a distant place and transmitted over the air.
Besides this, it is also important to ensure the security of financial transactions, if the device is stolen by hackers. If these concerns are properly
addressed, then it would help increase the popularity of mobile banking by instilling a sense of trust among the customers.
Growth of Mobile market
."Of 6 Bnglobal population, only 1 Bnhave bank accounts while 4 Bnnowown a mobile"
. Over60% of world's population has a mobile. Penetration of mobile while use of cash globally
. Mobile services not only offer a new, convenient channel for existing customers of banks, the technology will also provide access to 3 Bnstrong
global unbanked population
. Mobile payment users worldwide в‰€73 million in 2009, up 70.4 % from 2008
. Mobile payment users >190 MM in2012, which is over3 % of total mobile users worldwide a level considered as "mainstream"
. Rise in Mobile payment penetration (2009 to 2012)
North America –From 1.7 % to 3 %
Western Europe –From 0.9 % to 2.5 %
Asia/Pacific & Japan –From 2 % to 3.8 %
Eastern Europe, EMEA and Latin America > 3 %

Mobile Banking Services
Mobile banking can offer services such as the following:
Account Information
1.Mini–statements and checking of account history
2.Alerts on account activity or passing of set thresholds

MOBILE BANKING
For nearly 30 years, financial institutions have been on consistently trying to satisfy their customers' need for more convenience. The automated teller
machines (ATM) were the first to change the scenario with technology bringing in better convenience, which was introduced by ChemicalBank in New
York in 1969. It was a little more than a cash dispensing machine in the beginning but the ATM evolved over time to become a true
bank–away–from–bank, providing a full range of financial transactions.
In the mid–1990s came Internet banking which enabled consumers to access their financial accounts using a home computer with an Internet
connection. Despite its promise of ultimate convenience, online banking saw slow and tentative growth as banks worked out technology issues and
built consumer trust. Today, Internet banking has reached a critical mass, with about 35 percent of U.S. households conducting bank transactions online.
However, banking at home on a computer had some serious limitations. In U.S. context, only 62 percent of American households have a computer
which was revealed by a 2003 study conducted by the U.S. Census Bureau and only 28 percent of Americans have broadband Internet access, which
is essential for efficient, convenient service. The biggest issue, however, is mobility which is eliminated by the mobile phones. They can be carried
anywhere and are available with an enormous number of people. WorldwidВ¬e there are more than 3.25 billion mobile

Factors inhibiting consumers from using mobile banking applications in Egypt
Introduction:
The banking industry has seen an unprecedented growth, and the reason for this is due to the technological developments that provide many new
platforms for traditional banking services (Sohail and Shaikh,2008) . Mobile banking applications consider the latest edition to get the financial
transactions through Smartphone.
Researchers define mobile banking as an application that enables bank customers to access their accounts through mobile devices or tablets to conduct
banking activities (e g., Shaikh & Karjaluoto, 2015; Sun, et.al, 2011; Malaquias & Hwang,2016). Mobile banking offers financial services such as
bill payment, transferring money or selling stocks. Also offer non financial services such as locate ATMs or Due alerts for payments....etc (Lee and
Chung, 2009; Alafeef et al., 2012). In addition, the use of mobile phones for banking still faces resistance from banks customers (Kuisma, et al, 2007),
particularly in Egypt. In other words, mobile banking, although proven to be an effective innovation, does not diffusion widely among the Egyptians.
Innovation resistance is defined by (Ram and Seth ,1989, p. 6) as ''the resistance offered by consumers to an innovation, either because it poses
potential changes from a satisfactory status quo or because it conflicts with their belief structure. Customer resistance represents the most important
factors which play a crucial role in the

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