This document is a resume for Kannan Singh. It summarizes his contact information, work experience, technical skills, education, and personal details. He has over 1 year of experience as a Technical Support Engineer and is currently working at Influence IT as an L1 Citrix admin. His responsibilities include handling IT tickets, providing remote support, software installation, email configuration, and troubleshooting various issues for clients. He has a BE in Aerospace Engineering and is proficient in English, Tamil, and Hindi.

1. KANNAN SINGH.G
No.43,Venkatramanpuramst, E-mail:kannansingh5@gmail.com
Pollachi , Coimbatore, Mobile:+91-8870530889.
Coimbatore-642001.
Objective
To work in a meaningful position that enables me to develop myself as a professional and
permits scope of growth.
Experience
 Overall 1 year and 9 months of experience as Technical Support Engineer.
Technical Skills
.
 Installing, Configuring Windows 8/7/Xp
 System Assembling, Maintaining and Trouble shooting of Laptops, Desktops.
 Performed Hardware Maintenance, Upgrades and Troubleshooting as needed.
 Experienced Remote tool like Dameware, Bomgar and LYNC.
 Installing and troubleshooting of outlook issues.
 Skilled to provide Remote Support.
 Network and Local printer installation and troubleshooting.
 Experienced in ITIL processes like Request, Incident, Problem and Change management.
 Documenting and sharing knowledge.
 Managing the CITRIX server and accounts.
 Managing the SAP basis and accounts.
Academic Skill
PERIOD QUALIFICATION BOARD UNIVERSITY PERCENTAGE
2014 BE(Aero)
Mahindra Engineering
college
64%
2010 12th
Higher
Secondary TRHS Hig School, 64%
2008 10th
SSLC TRHS Hig School, 73%

2. Employment and Experience Details
Organization VYB Technology Solutions
Duration : 5th
May 2014 to 6th
May 2015
Customer Site : OLAM Private Limited
Organization Influence IT
Duration : 11th
May 2015 to Present
Customer site : CSC private Limited
Responsibilities
 Working as L1 citrix admin and Technical support Engineer and managing every users requests.
 IT Tickets handling through Remedy ticket system.
 Transferring the ticket to concerned team as per the user issue.
 Remote Support to all client side pc’s finding issues & fixes it through remotely.
 Support client pc through various Remote tool like DameWare, Bomgar and LYNC
 Installation of software as for the requirement of users.
 Email client configuration and troubleshooting(MS outlook 2007/2010).
 Installing and troubleshooting VPN.
 Configuration of local and network printers.
 Troubleshooting third party application.
 Updating of MacAfee antivirus and troubleshooting.
 Providing regular updates on call status to next level management team to avoid customer
escalation.
Personal Details
Father Name : M.Guru Singh
DOB : 29-11-1991
Language Known : English, Tamil and Hindi
I hereby declare that all the details furnished above are true to the best of my knowledge.
Place: Chennai
Date : KANNAN SINGH.G